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February 2024 by Vanessa B.
Only reason this is getting 4 stars is because Volter did an amazing job with providing us excellent service! I came in to trade my phone in for the newest iPhone and there was quite a wait.. Volter seemed like the only associate greeting the customers coming in, idk if it was his designated task to be the greeter but everyone else did not seem as friendly. When it was time for us to be serviced, I was so happy to have Volter. He was so personable and was very efficient. I was wondering why it took so long because we got out of there so quick, the other associates didn't even finish with the customers from when we walked in. Volter is the definition of excellent customer service!
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December 2023 by Aniko H.
My first bad experience started when I traded in my old phone. I was told I would be getting about $900 for it, but I was not told that the $900 would be credited to my account monthly, in $20 increments. With that, I was trapped in a two-year contract. My monthly bills were inconsistent, and no one could explain why. Finally, I was able to get out of the contract, and a few weeks after I closed the account, I was still charged $12.47 on my bank account. On my first phone call, the lady was very helpful and said that the money would be credited back to my account as it was a mistake. Weeks later, I called again as there was no money received. That person told me to go into the store where I bought the phone because they would refund me the money. That was wrong. The salespeople were very nice and tried to help me, but I had no luck. I was told that I needed to go to the main store near Target in Kahului, so I did. I waited more than an hour for my turn, and I was assured by the manager that the money would be credited to my bank account. Three weeks passed, and there is still no money today Dec. 28. I know $12.47 is not much, but Verizon had no right to deduct it from my bank account, and no one can reverse the charge. I would never deal with them if I were you, EVER!
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November 2023 by Hayzelton G.
New store! New Location! Great layout with friendly staff. They are running short staffed & could use an extra body. If you are interested you can apply at the Verizon website. I saw a posting on LinkedIn that was offering a signing bonus for joining their crew. Even with being short staffed, there is a QR code you scan to check yourself in & put yourself on the guest list. Smaller location but you don't have to wait in the store. You can run errands & they will call or ping your phone when it's your turn! If you are in a time crunch, appointments are the recommended way to go or you can take advantage of in store pick up or locker pick up to grab your order & go. Data transfers are no problem it's either $30 for individual or $50 if you have multiple devices that you need the data transferred or you could simply do it yourself for free! #iamvzw #werpacific
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April 2023 by Roselani K.
Thank you very much to Boi manager and Devin who helped me and my grand daughter get her phone going. Customer service fast and Awsome.
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February 2023 by K G.
Just go online. Don't waste your time at this DMV customer service type establishment.
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January 2023 by Jane K.
Your staff are like verbal masseurs - friendly, soft spoken, understanding, patient, and connected. Unfortunately it appears to be in the interest of both Verizon and T-mobile to spend hours on the phone with customers and somehow pleasantly not provide adequate assistance or resolve the problem. The companies must be making money on the float . It's akin to kiting checks but they shamelessly consume your life's time and it's reprehensible. They have you over a barrel because it's difficult to live in the modern world without a phone . SHAME.
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May 2022 by Daniel M.
Kim is awesome helped me with Verizon family app and is always the best customer service.
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February 2022 by Jaai C.
Verizon has always been the worst experience. My phone has been "searching" for cellular since Thursday 02/03 and customer service has been giving me the run arounds. It is now 02/08, 30 mins shy of 02/09. I went in person to a Verizon store to help me figure this out, they said I need to update my phone. I tell them I tried and it stayed on "verifying update" all night. So they tell me I need to use iTunes and once it updates it should work. I Updated my phone to the latest iOS on Friday 02/04 after it taking about 3 hours to update and it's still "searching". I contact customer service again and they tell me that it's apple that I need to contact because Verizon only deals with data and cellular. That's exactly what I'm having problems with, DATA & CELLULAR! i constantly have to repeat myself and answer the same questions over and over again. This is RIDICULOUS! I basically have an iPhone that works properly only with wifi, I still cannot receive or make phone calls or texts. Why am I even paying for the service if the cellular and data is not working! Not pointing fingers, This review goes for the whole company. Seems like nobody is willing to help with the situation but still expect me to pay my bill or charge me.
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January 2022 by Ann F.
I visited the Kihei Verizon store at 225 Piikea street today. Kelly the service agent immediately offered a warm greeting and within one minute corrected my phone issue. It was a great pleasure to do business with him. Thank you!
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December 2021 by Thea W.
Drove down into Kahului to check out a holiday trade in offer for my phone and was helped by Hayze. I told him I was interested in the trade-in offer and he said I was eligible and asked about the condition of my old phone, which was perfect. He got very excited about trying to push accessories and additional insurance (for home electronics)on me, even adding over 100 dollars of accessories onto my purchase without explaining or asking. The accessory I did ask for was a Lifeproof case, which he told me he would get for me. I thought it was weird because I've always picked my case, but when he came back with a black one I figured it was the only color option they had. I asked about the additional 100 dollars of accessories when my total was so much higher than expected and he said the new charger was different and I would need to buy it because it wasn't included. Well, my old charger worked just fine when I got the phone home, which kinda confirmed the feeling he was more interested in his commission than helping me, but the real kicker is that I went though the bag he sent me home with and there was no return box for my old phone, which I was made to understand I would need to immediately send back to Verizon quickly to get the credit for the upgrade. Because of my location and work hours it was not possible for me to go back into the store easily, so I attempted to call. After several phone calls and several transfers, I got the customer care team on the phone who looked up my account and informed me Hayze hadn't even put the trade-in into the system- an 800 dollar credit which was the ENTIRE REASON I GOT THE NEW PHONE. I was blown away. I wound up on the phone for over an hour trying to get this situation figured out. One last thing on him picking out the color of my phone case... , as my phone was transferring and I was walking around the store, I saw that there had been multiple color choices for the phone case I bought. I had already paid and he had opened the case so I didn't say anything but you would think that If someone is paying 100 bucks for a phone case you would at least let them pick the color! While there may be great help at this store, my experience was not a good one and I am still dealing with trying to get the billing/phone situation figured out, which is pretty frustrating.
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September 2021 by Clarice K.
I was very upset because my phone was stolen. Aaron was super helpful he even called The insurance and help me complete everything. I felt much better when I left. If you need an awesome and caring guy ask for Aaron. Thanks Aaron!
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July 2021 by Victor M.
how junk is this store. all they do is sell you the phone. but you have to set up your own service? go to a local verizon store that will help you like gowireless. horrible service at the new target verizon store. lot's of workers standing around while people are waiting to be helped.
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March 2021 by Ryan Y.
Great customer service. Horrible horrible telephone directory recording. Its just like them saying if you need help go to store. Don't waste your time calling just go see one of the reps in store.
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February 2021 by Anna W.
We went to the Verizon store to buy the Samsung Galaxy S21 ultra and Lani was our representative. She was very helpful and knew what she was doing. Also the other girl, we don't know her name, worked overtime to get all of our Data transferred. Thanks a lot guys.
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January 2021 by Brian M.
WTF if you purchase your phone from somewhere else you unable to have it setup even your plan is Verizon, one week ago I made an appointment here and wasted my time WTF....,