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November 2025 by Michael T Martinez
Very disappointed, I have shopped at ACE stores on Oahu, Maui and Kauai, they all offer military discount. This is the only store, I have found that does not offer a military discount! They say shop locally to help the local businesses. What about local businesses helping the locals? I will not be shopping at this ACE store again!
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November 2025 by Randall Farleigh
Good experience finding what I needed from a sales associate for two separate items, avoiding me aimlessly running down aisles. I was directly led to the correct metric wrench I needed to replace a missing one.
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November 2025 by LINDA R KAM
Outstanding customer service ! Christine Peshlakai store supervisor was very helpful & professional in helping me with a replacement issue .
Above and beyond always a pleasure to do business with Kona Ace hardware.
Store is always neat and well stocked .
Mahalo Nui Loa ,
Linda R. Kam
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November 2025 by David Narazaki
The Ace here in Kailua Kona always makes me want to come back. I come here not big box…
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October 2025 by Caitlin Carter
Ace has been a lifesaver while camping in Hawaii! Walmart doesn’t seem to carry isobutane camp fuel, but Ace has come through here and on Maui. Awesome staff too!
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October 2025 by Alan Green
Great people a little cluttered
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September 2025 by The Red Rover
Ace is my kind of Hardware store. Typically can park at the door. With so much variety it can be a daunting challenge to find what one is looking for but Staff are almost always to be found,
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October 2024 by bridget
Such an amazing, cool hardware store! Let me give you some context….my grandfather owned an ace hardware store in California in the early 1900s (taken over by my dad and his brother)....so I have some early love and curiosity to experience every Ace we come upon. Not my normal go-to shopping but there is something about the smell….and absolutely EVERY ace is different. Some are hardcore hardware, some with housewares, some with limited holiday…but NOTHING like I experienced in Kona. Man!! It was exciting to see an Ace with a beautiful holiday inventory - the buyer for this store has good taste with holiday and offers unique items (not like Hobby Lobby or any of the yuck yuck goopy stores). My husband also liked the fishing offerings.
AND the service was amazing. So welcoming, so personable. I wished I could remember her name. We visited on Friday, October 11 - give that gal a raise! ?
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September 2024 by Rae H George
Overpriced, good for crafting
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August 2024 by Paul Pittman
So me and my wife moved here from Seattle about a year ago, and my wife like many loves doing crafts, from painting to sewing to drawing and coloring you name it she probably has stuff to do it.
Well she hasn’t been able to find any craft stores like we have back home untill today, we went to get a new deadbolt lock and half the store is a craft store.
She was so happy she almost started crying well this lady tells my wife she needs to leave her purse up at the fron its to big to have in the store, my wife opens her purse a$380 Lululemon purse so the lady can see she has nothing in it and the lady says no leave your bag and everything in it at the front or leave…
This lady was so very rude about it that I honestly couldn’t believe how unprofessional she was
So my wife shocked but still wanting to look around said fine I’ll put it in the car and just grab my wallet, this lady literally followed us all over the store as if we were going to seriously steal something
Finally my wife said okay let’s go I have had enough of this rude and very unprofessional place
We will never shop at this store ever
And it really sucks for them because my wife will spend a good 2 to 4 hundred every two weeks on craft shit…
Guess Amazon will continue to get our money and business
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August 2024 by Jennifer Nash
Kristen was so helpful with a great, positive attitude. Thank you so much for your help!
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July 2024 by John Wathen
Went here to buy some supply’s and they made me feel extremely unwelcome in the store, definitely needs a management change.
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July 2024 by Tyson
The staff was extremely, polite, professional and courteous. I'm blanking on the young lady's name from Ka'u, but I'll double back to the store to ask, so I can complete a survey Just for her.
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July 2024 by Shaun Powers
Nice and convenient
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June 2024 by Gary Beard
Helpful staff
