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October 2023 by Bob Ragno
Very bad experience. Took the car there to repair the AC system. After they looked at it they said it would cost $1300 to replace the compressor. Asked about a warranty and they said I would have to ask the owner next week when he returns. Asked about the compressor and was told it would be a rebuilt unit. Asked if they could install a new compressor instead and was told it would be an additional $500 to install a new compressor, so cost is now $1800. Asked if there is anything else besides the compressor that will need it should be replaced and was told they will not know until the compressor is replaced. Totally lost confidence in this repair facility, so decided to explore other solutions. Was charged $150 for their diagnostic service. Not very satisfying, but I figure I got away cheap compared to what it would have cost me if I had them do the repair.Went to another automotive repair shop and made an appointment for next week. Free diagnostic service and cost to install a new compressor, if needed will be $900.
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October 2023 by M -
I always choose this shop.They don't try to sell me repairs that aren't needed yet, but let me know what needs to be fixed soon if they see it. They are kind and polite and don't overcharge like some do. It's the one shop here that I feel ok about sending my mom to...that says something! Good people. ?Services: General repairs & maintenance
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October 2023 by Margie Nekrash
Did my research based on reviews, made an appointment for air conditioner not cold, received within a week. My husband said it was clean and nice, air conditioner is like new!
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October 2023 by Kilauea Survivalist
This is the most honest, knowledgeable, fast and affordable automotive repair place in Kona. I'm so glad I can depend on them, thank you for being awesome ?
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August 2023 by Max Aiona
The team is awesome, honest and professional.
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June 2023 by Sid K.
Wonderful experience with everyone at Akua's Automotive Services. Initially took my 2008 Ford Escape for a safety inspection but days later made an appointment for what seemed to be a dragging brake caliper. They did replace it but it didn't entirely solve the issue. What's most impressive is that they seemingly cared to address the problem with the least cost to me. It might have been easier -more profitable, too- to conclude that a new master brake cylinder was needed but they persevered, added a new hose and it was fixed. Equally important was their clear communication and sensitivity to my time and effort to get to and from their shop, 45 minute from my home. Kudos to Akua! -Park, South Kona
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April 2023 by Jayna Fedor
Ladies !! This is your spot. People you can trust and won’t rip you off.Service: Oil change
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March 2023 by Matthew King
I’m a new customer. Finding a mechanic you can trust is always very difficult when you come to a new community. I wanted to appreciate the Akua team for being incredibly responsive, honest and taking time to explain everything to me. We will be repeat customers!
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March 2023 by Matthew K.
I'm a new customer. Finding a mechanic you can trust is always very difficult when you come to a new community. I wanted to appreciate the Akua team for being incredibly responsive, honest and taking time to explain everything to me. We will be repeat customers!
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January 2023 by Ed M.
Thoughtful, kind, fast, easy access, let me come over right away for oil change with no appointment.
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December 2022 by Eddie Mathews
You can trust Akua. They refunded our entire bill because the alternator didn’t fix the issue.
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November 2022 by Danielle S.
By far one of the worst experiences I've ever had. Reached out to Akua' a couple weeks before having my car shipped out to the mainland since I am moving and needed the check engine light taken care of or else it will be denied at the port. They told me it was some sort of fuel line and that I needed to go to the dealership myself and order the part, which I thought was bizarre but did it anyways. It only took a couple days to get the part. I waited another week until I could get in to get my car repaired finally on a Monday, when my car is scheduled to be shipped on Wednesday, thinking all is going to be okay but the receptionist calls to tell me my car is ready to be picked up and doesn't bother to mention that the part that I ordered was the wrong one and they weren't able to fix it. All around, absolutely horrible experience. Don't have your customers how know nothing about cars order parts!!! I put my trust, money and hope that this business would help me get my car fixed in a timely manner so that I could ship it and they truly disappointed me and quite honestly, screwed me over. There are way better businesses that you can take your car to get repaired at, don't take it here!!!
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October 2022 by Gregory S.
Went by Akua's for an oil change on 10/21/22. Made an appointment for next available day being 10/26. They were expecting me. I was out in about 40 minutes. Oiled changed. They were very professional. I would recommend.
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August 2022 by Kevin Poulter
My power steering went out on a Friday afternoon. I limped my car into the parking lot and was courteously greeted. They were able to repair my car that same day. They were great! I will not go anywhere else when on the Big Island.Service: Steering & suspension repair
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August 2022 by Thor God
Phenomenal service and staff. Very friendly and accommodating, 10/10 would recommend I only bring my multiple vehicles here. Mahalo ??Service: Brakes
