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February 2024 by Mary Trujillo
Although they couldn’t see my pet immediately, Ali veterinary Hospital staff was in regular contact with me and gave me instructions on how to take care of him. Dr. Fine is a very thorough and gentle veterinarian.! My Maka received excellent care.
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January 2024 by Roberta Hickman
I had been an extremely loyal All'i Vet customer for my cats and dogs for over 20 years. However, they now REFUSE TO SEE MY ANIMALS all because they were UNABLE TO ACCEPT VALID CRITICISM!!Several years ago when they were still requiring customers to sit in their parking lot due to Covid restrictions and before I took off for a 7 month-long trip, I wrote detailed instructions to the vet specifically stating my timeline and the exams' objectives for my dog & cat. After their exams, the vet (Dr. Maria) made zero attempt to communicate with me, so I assumed all went well. Then, several days later when I was literally on the runway for my trip, I received an email from Dr. Maria that my cat needed additional testing! WHAT??? I can't do a thing about that NOW! I responded with "Jeez Louise" as the most explicative used in my email.Then, later that year when I returned, my elderly cat needed urgent care. I must have left over 20 messages. THEY NEVER CALLED BACK. When I finally got thru, I expressed extreme frustration and tried to tell them their phone system did not work. Then ... "We can see him in 30 days!" "What??? He'll be dead in 30 days!" There was zero attempt to see him sooner NOR ANY COMPASSION SHOWN. THIS WAS AFTER THEY HAD CARED FOR HIM HIS ENTIRE LIFE!! UNBELIEVABLE!!The next thing I know, I get an email from Dr. Aaron stating they will no longer see me nor any of my animals ever again WITHOUT ANY EXPLANATION NOR ATTEMPT TO HEAR ME MY SIDE OF THE STORY! Oh Wow! After 20 years as their loyal customer!?! I was stunned!I was now without a vet when I was desperate for one! Do you know how hard it is to get in with a new vet here??? Big Island has a vet shortage and they know this! OMG!!! I FOUND THIS TO BE EXTREMELY CRUEL! I was furious! And yes my cat died.It has taken me til now to write this review as the whole thing was so hurtful!SO MUCH FOR THEIR CARE FOR ANIMALS AS IT'S CLEARLY TAKES A BACK SEAT TO PROTECTING THEIR FRAGILE EGOS! Good luck to you if you go there as I guess you'll need to walk on egg shells and kiss the ring!
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December 2023 by Frankie Ava Bagnal
Terrible customer service. Left two messages no one ever got back to me been over a week.
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December 2023 by Sammie S.
You claim to be a animal hospital and have empathy. I call your emergency hotline and leave my name , number and say my cat has an emergency. I get there at 645 right before you're open at 7. My cat is barely breathing and you ask if our cat comes to this veterinary and I tell you no. Then you tell me oh you should see your regular veterinary. I tell you they don't open for til 730 and I told you I can't get a hold of him. Then you tell me oh they have his chart. I leave and by the time my veterinary opens gets my cats info in what we think is going on he passes away at 8 am. If you don't want any animals to come to your veterinary "hospital " that are not your regular clients please put that information on your website and on your answering machine so we don't waste our time in calling you. I will never recommend this veterinary to any one. I'm not saying you could have saved my cat but you could have tried .
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November 2023 by Danielle B.
Ali'i Veterinarian Hospital is nothing short of exceptional. When my dog faced a life-threatening emergency in the middle of the night, they rose to the occasion with remarkable skill and care. The team's prompt response and expertise were crucial in saving my dog's life. Not only did they provide top-notch medical attention, but they also did so at an incredibly affordable cost. I'm immensely grateful for their dedication and highly recommend Ali'i Veterinarian Hospital for their outstanding service.
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November 2023 by Karen Lynne Collins
Excellent
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November 2023 by Ivy S S.
after numerous calls and messages I have given up trying to get an appointment here. nobody even returned my call so why even have a recording to leave a message. I understand that Vets are in high demand and all of them have more than enough customers to survive but for us who have pets that are In need of care and am hoping or waiting to get an appointment and get no response at all is very disappointing. I hope they change their protocol or get a staff member to respond to messages. as for their great reviews I am sure the service is 5 star but business wise I have to give it a 2.
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November 2023 by Abigail Espinosa
Compassionate, loving and highly skilled team. Every doctor and the entire staff is wonderful beyond words. They have cared for our four dogs with the upmost professional, loving care. We trust them completely.
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November 2023 by Marissa Stirling
I love this vet but the only downside is the lack of communication...they NEVER answer the phone and you ALWAYS have to leave a message to call you back and most of the time it takes ALL DAY just to get a call back alot of times they wont even get back to you on that same day even if you called in the morning! AND when you call the EMERGENCY LINE THEY STILL DONT PICK UP!? which is really annoying and unprofessional, i dont know whats going on but they really need to improve on this...maybe they should look into having two staff working up front to better assist ppl, it's just getting ridiculous.
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October 2023 by Crusty Munky
Ladies at the front desk are rude.
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September 2023 by Cassandra Pai
Horrible! We took our cat Buddy there for emergency due to an horrible injury we thought he might have gotten from being hit by a car. We later found out that it wasn’t an injury but most likely an incurable cancer so the hard decision was made to put him down. We wanted to have him cremated and have his ashes come home. They said they would call us the following week to have his ashes picked up. The week came and went. We made calls to find out what was taking so long with no answers. Finally they called back only to tell us that they did the paperwork wrong and his ashes was lost. This is a member of our family and the fact that they made careless mistakes with paperwork goes to show how careless they are. Do yourself a favor, if you want your fur babies ashes deal directly with the crematorium company. That way you leave no chance of having someone else making errors and losing your chance to have your family members ashes home with you.
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June 2023 by Loyce H.
Recently had two emergencies, which were treated with care and respect. Very nice staff, and really reasonable prices. I would recommend .
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May 2023 by Stuart M.
Great people who care for your pets with a smile! Very clean pleasant building and grounds.
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March 2023 by Thomas M
Dr. Beth, Dr. Aaron, Dr. MariaAll have saved my dog's life more than once. I can't say enough about them.I am sure there must be other doctors there that are fantastic also but these are the doctors that have helped us so much. The rest of the staff that works there is very kind and helpful.We trust them all with our baby's life.
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March 2023 by Matthew Parker
Thank you Dr. Eve and Jessica for taking such wonderful care of Kiko and Chester today! Alicia Vet is the BEST in town! They've taken excellent care of our farm over the years!
