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January 2024 by brandi Planck
I’ve been with AT&T(formerly Cingular)for about 20 years now. I’ve never been unsatisfied when I go in for help with my phone. I learn new things that the phone can do as well as the apps I need to download. They work within my budget and give me the best possible service they can. I also have Direct TV with them and I LOVE it!!!
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January 2024 by Renee Gonsalves
I waited only for a short while n I was impressed with the customer service. Mahalo
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December 2023 by Damiann Demigodd
As usual, rip off company, sign in and wait an hour. Very poor service, spectrum also. Crooked overcharging companies.
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November 2023 by Andrew Latham
The store manager was doing nothing. He could've helped us but he was just idling around. I guess he felt he was too important to do anything except check customers in. We waited 45 minutes for something that took less than 15 minutes to sort out by a very helpful staff member. That guy is a self important pompous individual and if he worked for me I would fire him immediately for lack of customer focus.
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October 2023 by rebecca corks
Bryan helped our family establish a new family plan and get new phones at a great rate and plan. He spent time advising us and was really patient and professional. Super happy with the outcome! Appreciate your work!
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October 2023 by Alejandra Herrera
I don't like doing this type of review but sometimes it is good that they take more care of the staff they have working.The young Kainoa had a rude attitude towards my husband and dad, who even asked him for help so that the AT&T bill would arrive by mail, no longer by email, and he was extremely rude.
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September 2023 by Rose
We enjoyed our visit at AT&T in Kona. Cristalyn was very helpful and patient with us. Store has a professional and friendly staff. Much appreciation. Aloha
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July 2023 by Melynnie Leavey
Gage at the Kona store location was very informative and very helpful! He helped me get a new phone number and new phone! Highly recommend Gage!
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June 2023 by Wardene Kanekoa
Awesome customer service- the fastest and most pleasant experience adding a new line and phone to my account!
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April 2023 by Harpoon of Puna
They have at least 3-4 technicians helping customers, so the wait is not so bad. A tech named Gage helped me with a phone issue. He gave me several options which might fix my phones speaker issue that day or if those options didn't work I could go through the insurance I had on the phone. In any case he guided me through the the resolution of getting my phone repaired or replaced, depending on how long I wanted to wait.
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February 2023 by Paige p
Organized store with quick and easy service! Obviously it depends on the time you go in, it can get a little busy, but they will take your name and number and let you know when the next available member is ready to help you! It's right next to target so we went in and got some Starbucks while we waited. Bryan was also so friendly and helpful with putting the screen saver and case on my first iPhone! Would definitely go back if I needed anything else or had questions!
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January 2023 by pueomilagro
We just traded in/up our family’s phones and got amazing service. All the associates there were helpful and friendly- Kainoa, specifically, spent almost two hours helping us get all our info transferred and accounts squared away. Highly recommend.
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December 2022 by The Felix's Kitchen (Joys of Cooking)
A absolute disappointment, called on 12/21 to resolve a situation and the “Manager” said he was filling in for the GM was rude without a sense of wanting to assist with a situation that had happened at their store. Wanted to return in all my equipment and leave AT&T forever. On a High note the team I dealt with initially was friendly and amazing.
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December 2022 by Jimmyhai
We loved it. The assistant was very kind and helpful. Thank you!
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November 2022 by Greg Porter
The lady that helped me, Cristal was amazing. I had been trying on the phone to switch to AT&T and was charged 3 times, and then they cancelled my order, so I was not in a good mood when I went to the store. Cristal made my year. She was so professional and nice. I will recommend AT&T to everyone I know and people I don’t know. I don’t know what you pay her, but it’s not enough.She deserves special recognition for sure. Signed a very happy, and now a lifelong AT&T customer thanks to Cristsl.
