-
November 2023 by Harry Azcrac
What an amazing experience working with Pua and Jake, they really make a difference. It's wonderful to know that Jake is helping her with heavy lifting when she's about to have a child. All the while Pua is helping me get the exact part that I need and making sure it's the correct part for my car. I've never seen seen such good customer service and I will definitely be back and recommend this business to all of my family and friends! Big thanks to AutoZone for having such friendly staff and making sure that I have exactly what I need before I leave!
-
October 2023 by Joe L.
I called in to the Kona, HI on Henry St. location (10/12/23: 16:07) to ask if they had a starter for my vehicle. The lady that answered said she would check and to hold on for a minute. 12 minutes later ... I hung up. This is piss poor customer service and lack of follow through from their employees. This experience has left me with no desire to do business with this establishment in the future.
-
September 2023 by Nalukea S.
Michelle W. Is the definition of the worst customer service I have ever received, she proceeds to open the store 5 minutes late with absolutely NO UNIFORM ON! And than goes to tell me she didn't sleep well and is tired, I go to the counter to inquire about my ordered brake pads, she continues to tell me that the pads aren't in the store that I have already paid for! She tells me that I need to get more information, I get the info from my bank and show her statements, (now she's trying to place nice lady). She somehow after 10 minutes of going back n forth comes from behind the counter with my pads, and when she does she says "HERES YOUR FRICKEN PADS DUDE" than she demands me out of her store, THIS PLACE NEEDS A BREAK FROM MICHELLE SHES KILLING YOUR BUSINESS AND OUR COMMUNITY!
-
August 2023 by Stephen GREEKZ PLUMBING Bokolas
Itz okI asked the women for some help gave me the wrong stuff, then asked the man got the right stuff
-
July 2023 by nadia
Michelle and Crystall is AMAZING. she was patient with me and helped me get the parts for my coolant reservoir. i absolutely LOVE these woman.
-
June 2023 by Enrique morales
Robert did an excellent job helping out.
-
May 2023 by Taylor Herbert
Decent place Decent crew order the right parts very happy
-
March 2023 by Annette Reyes
Update/Edit:I really had no idea that these reviews are taken seriously. I was contacted by AutoZone and they apologized..Thank you AutoZone for stepping up!We went in and as soon as we walked in the door we saw a display for a bundle deal that included oil, oil filter and an air filter so we decided to grab that deal since it was a good deal. At the register the cashier couldn't get the deal. He said, "I'm sorry I can't give you the deal because the computer isn't recognizing it". I said, "It is advertised right there in that big display" while pointing to the display. He says, "I don't know what to tell you. I can't give you the discount." So I ask to speak to the manager and even she doesn't honor the display's bundle deal because apparently the sale was done 3 days ago even though they were still advertising it with a big display. The manager did eventually give us a small discount for the store's mistake. Beware of their advertised deals. They may be advertising invalid sales.
-
March 2023 by gerrit knibbe
Bought wiperblades for my daughter's car but old blades were stuck on. Very professional nice employee helped remove old and installed the new. Sorry I forgot her name.
-
January 2023 by Maria Zia
NERA D. IS THE BEST PERSON EVER!!! ? She was sooooo kind and soooo helpful and went above and beyond to help me and provide such a positive experience at AutoZone ???? I appreciate her soooo much!!! She deserves a raise for being an amazing person!!!!
-
November 2022 by Honu J
Would not recommend. One staff member is not friendly, and has that feeling that they don't want to be there, or help you with what you need.
-
October 2022 by Maya Givensel
Got my things via order pick up. I was informed that the funnel i had order was out of stock, but the lady that help me, Nera, was kind enough to show me my options and refunded me for the item that they were out of. Altogether she was kind, helpful, has amazing customer service skills and made my experience better compared to my last one with another worker.
-
October 2022 by sheila
Thank you so much AutoZone! I can’t thank the staff enough for their impeccable customer service and kindness! A special thanks to manager Michelle, she went above and beyond in helping me out! Mahalo!!
-
October 2022 by Sheila G.
I accidentally left my phone in the restroom not realizing it until in the TSA line awaiting to board our flight back to the mainland. I called to ask if someone could retrieve my phone and the kind gentleman was able to locate it. The next day the store manager Michelle took down all my information and mailed out my phone. She was simply amazing and so generous! I can't thank her staff or her enough for their kindness and prompt service. I am overwhelmed with gratitude!! Paying it forward! Mahalo!
-
September 2022 by LINDA R KAM
Michelle was vey helpful in obtaining my brake parts for my vehicle she went above and beyond! Highly recommend doing business with auto zone .Michelle was very thorough in her research and took time to get what I needed .Mahalo Nui Loa,Linda R.Kam
