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April 2024 by Daniela Salvado da Costa
Showed up to my 8am appt, waited 20 min and no one was there to help me.
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April 2023 by Hawaii Brandon M
Tellers not trained sufficiently.
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April 2023 by Johnny Cox
Great customer service. I recommend this bank to everyone.
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April 2023 by Kaitlin Russell
Very friendly and helpful teller.
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November 2022 by That's The Point with Brandon
Lady at the register was incredibly rude and disrespectful, don't have your wallet stolen with police report to prove and they still treat you like you're committing fraud .. SERVICE IS DISGUSTING
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November 2022 by Stan L.
Too big for its own good. I bank at the Pahoa Village branch mostly because it's convenient to where I live. But recently on 2 separate occasions, one involving me and one another woman. I asked about opening a new CD and the manager said " You need to make an appointment for that." So I made an appointment with CPB to open a CD and then just walked into Territorial Bank and opened a CD with no appointment. The second issue was the woman came in looking for notary and was told "You have to make an appointment for that". Sorry, but that is the WRONG ANSWER. Go somewhere that actually appreciate your business.
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May 2022 by Travis Craig
The worst customer service of any bank I’ve ever use…. I just cringe every time I have to go there to cash a check.
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November 2021 by Stoner
The teller was great helped me unload a prepaid card into my bank account
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October 2021 by Vincent Menickelly
I matched up with Bank of Hawaii while playing Pokemon Unite on the Nintendo Switch and they were a low quality teammate with little cohesion. Based on the other reviews and accounts, I believe the Bank of Hawaii Pokemon Unite account accurately represents what this bank stands for. Doing the absolute minimum, but still existing.
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October 2021 by Jason Trim
I understand you close at 4pm, which makes zero sense as people, YOUR CUSTOMERS also work during the day. I understand that I showed up at 3:57 with fingers crossed. Sure enough door locked, the lady with her back to door so as not to make eye contact.What I don't understand is the stone faced, indignant attitude from your "customer service" representative when I had the audacity to ask of there was another branch open (safeway).
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September 2021 by Shong Link
I love how they only have a couple tellers working so they can trap the customer inside as long as possible, and let the other customers wait in the hot sun, such a great business plan ?
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August 2021 by dip pidooda
I love how they only have a couple tellers working so they can trap the customer inside as long as possible, and let the other customers wait in the hot sun, such a great business plan ?
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August 2021 by SVM
The reviews speak for themselves. They will have a hard time recovering from this public image.
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May 2021 by Patty Ferrington
Horrible customer service. I have a huge amount of money in this bank and I will be taking it out. Put on hold for over an hour and never talked to an agent or call back. It's horrible.
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March 2021 by Chris D.
I love this branch. So beautiful inside and out and the tellers here are super friendly and efficient. I'm glad to be a member of the Bank of Hawaii ohana.
