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January 2024 by leina'ala s
James is extremely knowledgeable. He installed our new transmission and kept us informed of everything he was doing. He made sure to communicate with us about components that weren't originally quoted before going further. Some shops surprise you with additional charges without getting approval, but we didn't have to worry about that here. We trust his work so much that we sent family members to him also. Highly recommend him over any other transmission shops.
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October 2023 by SeaKayak Adventures
James went above and beyond to help us get our rental car back up and running. Super helpful and efficient. Thank you so much!
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July 2023 by Tyler Hafer
I HIGHLY recommend Big Island Car Care for your auto need. James is a beautiful soul, kind, patient, helpful, honest, and up front about everything. I had an electrical issue with my Honda Pilot which I thought was a bad alternator (Autozone deemed this the issue with their computer test). James ran a test on his system and determined it was just a faulty connector. He easily could've charged me $400+ for a "faulty alternator" but instead was honest- all I spent was $8. I was out of there same day I dropped off. I'll be coming back for any more repairs I need!Service: Electrical repair
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March 2023 by Flying Diver
James was absolutely pleasant and nice to help to check my vehicle. Although it ended up as some air bag issues, which he was not in his expertise, he referred me to Toyota and i was greeted with smiles, feel warm and welcomed all the time when I was at his shop. Will definitely visit him again should my car require any of the services he offered!
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December 2021 by Katie Crowe
This auto repair shop was a life saver! Literally - vacationing from Hilo side our steering wheel started shaking - with a 3 month old and Pregnant family member we were very concerned. Saturday evening approaching my mind started spiraling through worst case scenarios. James saved us! He inspected our care immediately, found the source of our problem and fixed it on the spot. All with lots of friendly aloha and professional service for quite a deal! Thank you soooo much! You saved us some serious trouble.Services: Tires
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October 2021 by Danielle Fleche
I had a problem with my engine light and James finding the fault immediately and changing only what there was to replace, rare are the honest mechanics, I recommend it all the more as the prices are very less dear bycontribution to other dealer.Service: Auto engine diagnostic
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August 2021 by Frederick Herrmann
The best! Honest, down to earth, and straightforward.
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June 2021 by Thibaut Dabrowski
They took my junky car and made it run like new.Great people who treat everyone with dignity and respect, and welcome everyone with open arms.How can you not love them?
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May 2021 by Robbi
I just had brakes done at Big island Car Care and wanted to share my experience. Not only did they do a great with my with brakes, James checked out everything else to make sure my car was running good. He checked the belts, hoses, engine coolant, filters and lots more. I even got my sun visor replaced while I was there. His computer system checked a database to look for recalls (that dealer fixes free). He explained everything to me very simply and it was cheaper than the big-name shops. I so happy I took my car here. I’ll be back and I’m bringing my o'hana. Great job guys!Services: Exhaust
