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February 2024 by Mari Netsu
Robert Carmelo sold me my new car! Was a smooth and great experience. Thanks!
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January 2024 by Dan Richards
If you’re looking for service with an attitude, making multiple trips to get your car fixed, and being treated like an idiot, then Big Island Toyota is for you.
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January 2024 by Kyle Keliiheleua
Robert Carmelo was helpful efficient and over all amazing. My ohana and I love our new 4RUNNER. Toyota's speak for themselves but service can't be beat here on the kona side.
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January 2024 by Zachary DC
Poor customer service during the ending of the day. We walked in and the hodge podge of salespeople did not welcome us at all. Inventory is stale and shipments don't seem to replenish more than base model vehicles. Take the extra trip and travel to Hilo or to Oahu for better selection and actual customer service.
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January 2024 by Tom Karren
Responsive team but basically a vanilla car dealer. If you need anything like tires, windows, accessories they aren’t much help. I had a couple small issues to get my car ready for the state safety inspection and had to go elsewhere. Also, a few of their “recommendations” were kinda sus.For instance, replace air filter $118. Got one at Carquest for $40. Took me less than 5 mins to install and the OG one was not that dirty. Typical car dealer stuff.
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January 2024 by Sasha A
I purchased my car from Big Island Toyota in Hilo, however I would like to give credit to the Kona dealership as well.I first contacted the Kona office and Catherine was so helpful. We exchanged many emails and calls and she answered my many questions about the car, the finance process and the island specific “need to knows”promptly and fully. The car I was interested in was only available at the Hilo location, so Catherine put me in contact with the wonderful staff at the Hilo office.Thank you Catherine for your help!I visited the Kona location a few days ago inquiring about floor and cargo liners and the gentleman at the parts office was very helpful and attentive and take the extra time to look up the products I was interested in.Mahalo all for your impeccable service!
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January 2024 by M M
Appointment was at 10AM, done at 4:30 PM. Six and a half hours for a simple oil change is ridiculous. Not coming back.
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December 2023 by James Hardy
Just brought a car through Robert and it was a simple and efficient experience. The whole team were amazing.
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December 2023 by Victor Mustelier
I had been looking around the island for about a month and finally Robert and Kenny helped me find my dream Tacoma! They made the whole process fast, easy and I left with so much more knowledge and happy!Mahalos ??
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December 2023 by Teena Genge
Fast friendly and helpful parts department
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December 2023 by Kait Young
Robert Carmelo and Kenny were very helpful to me in the process of buying my new car here at Big Island Toyota. They were very patient and answered all of my questions clearly. I had a great car buying experience and I love my new Prius!
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November 2023 by Cory Akers
My mother took her vehicle in they held her vehicle for a week told her that her engine was blown and that she would have to pay over $40,000 for a new one and then charged her $800+ for the diagnostics when she got the truck back she took it to an independent mechanic who looked at the engine and could see Toyota did nothing to it and all that was wrong with it was a timing belt issue. These people are crooks
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November 2023 by Sharuu Palik
I went to get my first car and the service deserved 10 stars if it was possible. Robert Carmelo would be the perfect guy for you if you’re going to get a vehicle, he was fast and he knew what you needed. The whole thing went by good and if you had him helping he would point you to the right way. Highly recommend once again ROBERT CARMELO.
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November 2023 by Robert L.
Easy to make appointment, easy check-in and great service. Very friendly and helpful staff. Good work!
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November 2023 by Kathleen Phillips
Robert Carmelo helped me with my purchase of a 4 Runner. He was knowledgeable, personable and had a great sense of humor making this car purchase enjoyable. Ray also was a breeze to work with for the financing part. Toyotas are great cars and this dealership holds to that high level of excellence in service too! Highly recommend Kona Toyota! Thank you! I love my new 4 Runner! Kathleen P.
