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February 2024 by Jill Weiss
David, and the entire team at BMW Kona, are excellent, professional attitudes & service with Aloha always.
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February 2024 by Brenda Kanehailua
Excellent service!Everyone is knowledgeable and pleasant.
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November 2023 by Michael Gerschefski
David, in the service department, was able to give me a candid evaluation of my 23 year-old BMW, After, the diagnostic test. And he offered me options. When I decided to move onto a newer car, he linked me up with Anthony, and excellent sales person.I decided I would bring all of my service needs to BMW of Hawaii in the future because they give me an honest and personal touch.
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November 2023 by Aida
Aloha?I love my E46 330ci she's a beauty and when she's in need of TLC BMW of Hawaii is always there for me!!! They are always thorough with explaining issues and repairs. As a girl who loves cars they don't make you feel like you're clueless when it comes to knowing my car and her every sounds and vibes. From Blythe and his friendly personality and great know how to Kevin and his great knowledge of E46s Dave always so helpful and Lily with her sweet personality making appointments and showing you how to use their coffee machine. BMW of Hawaii is an Amazing place to have your fav car taken care of and they take care of me too. Thank you all!!!??
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November 2023 by Douglas Kerr
Excellent service and great communications. Reminders of upcoming service mean never forgetting to come in.Communication and updates during the service were a welcome surprise. Our service advisor even took photograph and video of the problem as it occurred.
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November 2023 by Cath Villega
I just love the Team at BMW of Hawaii. I use the valet service which makes it very convenient to have my car serviced. I also love that I get texts and emails with video updates on status of the work being done. I am a very satisfied customer. Mahalo
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November 2023 by Kirsten White
I worked with Blythe and he was great. I was off island at the time and the communication with Blythe was excellent and timely. Yes, it costs more at BMW, but the work got done really fast and we were pleased with the service.
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November 2023 by dreyfuss T
I rarely write reviews, but I think I needed to share our experienced as a first time buyer of BMW, at Kailua-Kona branch. Thomas R., our Client Advisor exceeded our expectations!He gave us a few options to choose, no pressure but just let you think and narrow down your choices. My husband knew he wanted that car to take home that day! Our original plan was going to see what options BMW have for us. I didn’t expect the same day we are coming home with a car we love.Our family is happy with what we got and couldn’t be happier with the service and look for Thomas R.! He is good in helping you pick a car of your needs.
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October 2023 by Lisa Poundstone
Anthony and the entire BMW team were fantastic. I purchased a new car for myself and a used car for my daughter. I am already impressed with the after purchase experience.
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September 2023 by Staybythetrees
Solid crew, Thomas was a great salesman, the finance department was super kind and even the rest of the workers were very friendly. Quick and efficient with no hassles. Best experience I’ve had at a dealership yet. Thank you!
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September 2023 by darin morris
Always exceptional service! My service was a last minute oil change, and they were able to take me without a formal appointment. I appreciate the flexibility there service center has to offer.
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September 2023 by Mari Ackerman
I brought my car much earlier for my appointment time but Mr. Dave Loutzenhiser took right away with his big smile !I am always impressed with how he treats the client.His professional and caring attitude with friendly and polite manner always help me and my car.He is a great asset to BMW Hawaii!!!My car is checked very nicely like a new and I want to say that BMW Hawaii service dept. is more than excellent and I have my strong confidence with!Thank you so much everything!!Sincerely yours,Mari Ackerman
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September 2023 by Crystal Leonards
We had a fantastic experience with Thomas as our sales person. We left feeling excited about our new BMW. Thomas was patient and informative, making our first time leasing a BMW a positive and professional experience. If you're thinking of getting a BMW, we highly recommend Thomas.
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September 2023 by Sergio Cabal
I gave my buying experience with BMW Hawaii Kona a 3 star because of one particular thing. Thomas my sales specialist was great, but my complaint is with their detailing department. I bought a use vehicle so I don’t expect it to look brand new, but who ever did the detailing on the car did a half @$$ job. They only did a cosmetic job, meaning they only cleaned exposed areas of the car. Inside doors metal areas were dirty, under the car where the tires were dirty, full of brown dirt, the dash was not vacuumed thoroughly. I had to redo the detailing to make it cleaner. Other than that my buying experience was good, and I would purchase another vehicle from them again and work with Thomas again because he help me get my loan approved. If you are buying a used car from them make sure to inspect the car to make sure it’s been cleaned thoroughly.
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September 2023 by Jim Weddle
Our experience in purchasing our first BMW was excellent! Thomas was our salesperson and he is the best! He spent considerable time with us explaining and demonstrating many of the features which we appreciated as senior citizens. He is truly an asset to the BMW organization!!Jim & Susan Weddle
