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February 2024 by Kane M.
Didn't even get account open and already not wanting to bank here. Called customer service to ask questions about opening an account. Last question was what do I need to do or bring to open account? Came in next day to open with all docs I needed only to find out I needed an appointment to open an account. Then teller tells me she can make one for me 1 week out. Seriously? Why didn't your customer service tell me this? Anyhoo, I'll make an appt and update as I see fit.
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September 2023 by Mark David Casino
Best bank on the island!
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May 2023 by Greg Kirkpatrick
Short wait to speak to a loan officer. Friendly staff.
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January 2023 by Joshua
Such a painful bank to deal with.
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November 2022 by Andriy Mamonov
I had the worst experience in my life!
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July 2022 by Stuart L.
Great and friendly bank. Highly recommended! All of the staff are extremely friendly and helpful.
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October 2021 by Roger W.
Very well run, awesome bank manager Brandon always takes the time to make sure his customers are taken care of. The staff is so excellent they treat everyone with care and the utmost respect. This is by far the best bank on the island.
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October 2021 by Trish Johnson
When Bonnie and Tom were there It was a great bank. I’ve been banking with them for 30 years plus and with this new manager I will be moving all of my accounts very soon. I do not appreciate questions and accusations he makes when I’m trying to do my banking.
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April 2021 by Kipku Sales
Awesome bank. Really on top of it. Great culture, everyone is super friendly.
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February 2021 by Kona Crust
Best bank on the island. Only bank with customer service.
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October 2019 by Terri Ribordy
Exceptional customer service provided by knowledgeable and friendly staff. Always a pleasure conducting business at the Kailua Kona branch.
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February 2019 by Loren Bolton
Was not informed when i opened the account that they take out $3 every month to pay for statements that i never asked to recieve. Opened the account with $8 and never used it once. Then i got a letter in the mail 6 months later saying my account overdrafted and was left unpaid so they sent it to collections and i just found out. Very poor customer service, i would not recommend this bank to anyone!
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December 2018 by Clayton Thomas
Charges dormancy fees, which wasn't communicated when I opened the account. Why? None of my other banks do this, and it's hard to comprehend how it's a problem for the account to have a static balance. I closed it and took my money elsewhere
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July 2018 by Your Hawaii Realtor
Very exceptional customer service and good promotional offers.
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September 2017 by JASMINEVICTORIA CRUSAT
Very exceptional customer service and good promotional offers. They do home mortgages! 🤗
