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December 2023 by Samantha T.
Had the rudest lady as a cashier named Doris. Avoid her at all costs if u can. She clearly HATES her job n doesn't like people at all.
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November 2023 by Bonnie Birk
The tire sale was a nice surprise but having a cancellation happen as I was checking on tires and the guy said we can do them today was music to my ears; however, I had drove my vehicle not my my husband’s. The nice guy said no worries just have him drive down and we will hold the spot for him. We were so happy! I feel who does that?! He went out of his way to help us out. Thank you Costco Tires! Happy customers here!
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November 2023 by Chan L.
If you need sunscreen, buy it here. 2-pack is $16 but at Target a single spray sunscreen was $20+.
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November 2023 by Megan M
Go somewhere else if you can’t drop your car off for the day. Very understaffed, and you can tell their existing staff gets a lot of complaints based on how they handle customers. An appt means very little at this particular Costco tire center
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November 2023 by denisa jankovska
I got my hopes up when I set up appointment two weeks in advance for 12 o’clock and I was hoping to be done with installation of tires within 30 minutes or an hour. I came in 15 minutes earlier as it was recommended to check in. It took 30 minutes just to check in and then three hours later me and my toddler is still waiting and Costco parking lot . 1 hour late for kids school pick up. Food is going warm and car still doesn’t have tires on. Why allow so many appointments to be scheduled when you can’t I keep up Costco.
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October 2023 by Nica L.
The employees that work at this location are the rudest out of any costco we have been to. They take racial profiling seriously here, so if you are local-- or LOOK local, watch out. They will stop you at the door and go through every! single! item! in your cart. Nasty behavior. But if you look like a standard, run of the mill tourist, you're fine. They barely look at your purchases. (Must be nice to be treated like a human.)Last time we were there, husband asked the transplanted woman why she was digging everything out of the cart. She said, "oh you can never trust people from Hilo." (We are NOT from Hilo) he told her, "no one ever stops us in California) and she had the audacity to tell him, "yes thats right because California allows people to just go on and steal." Like, seriously WTF?!!! Why racists move to Hawaii of all places, I will NEVER understand but that's just one example of many here at this store.I made several complaints with the management here as well as with their corporate heads but they don't seem to care. Doesn't matter that we spend tens of thousands of dollars every year here or that we pay an average of over $800 every 2 weeks on items from Costco. (Yes you read that right.)No other costco location has employees that are as racist as the ones that work at this location. We have shopped in stores all over-- CA, WA, NV, UT, AZ, even costcos (all locations) on Maui & Oahu don't hire people who are this bad at treating ALL their customers FAIRLY. Discrimination is the game here. We would stop shopping here altogether but it Sucks because its the only wholesale store on the entire island so we are basically forced to buy from them.POC: As long as you aren't interacting with the employees here its okay. But just beware of their judgemental attitudes and disrespectful behaviors especially as you are leaving the store!
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October 2023 by Vivian W.
As a visitor, i love the costco here. It has so much Hawaii special items, from shirt, to nuts to coffee, everything is so attempting and reasonably priced. Most of the other item here are at same price as mainland US. Not like saveway, i found the stuff there are so much more expensive than the mainland. It's definitely a good place to shop when u are on travel.. i got some rare items here and I'm super happy!
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September 2023 by Chenaiya Shimaoka
I got a flat had to replace the tire finished payment at 2:30 waited about 4 hrs but a mechanic notified me that they were understaffed and had only one supervisor on duty makes sense because I only saw 4 people so it’s understandable why it was taking so long hence the 4 stars because they are doing the best they can with the people they have.
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July 2023 by Max Gor
Two guys working on the flat. By working, I mean standing next to the tire and staring at it. Over an hour later, still there. Must be newbies in training. Definitely not something I’d expect from Costco tire service. 2 hour venture. I hope it’s done right and will hold up.
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July 2023 by Wendy L.
Part of the reason why this Costco is so awesome is because it's never that crowded. On a Saturday afternoon or morning or a Thursday afternoon, the parking lot and food court are never that crazy. This Costco has all of the standard offering from poke, prepared shwarma meals, frozen lasagnas and frozen pizzas. They didn't have as many Hawaiian specialty items as we would have liked, though they had taro chips, shrimp chips and microwave popcorn with mochi and furikake.This Costco has self checkout which is nice if you're just popping in for a few things.
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June 2023 by Chelsea C.
No bringing drinks inside of the store (strange, but ok). Typical Costco store with lots of local goodies. Great spot for men's swim trunks, polos and Hawaiian shirts!Quick checkout lines with self checkout options. Plenty of parking and a Costco gas station on site.Busy food court with long lines, but it moved pretty fast. They have mango smoothies available at the food court for $2.99! They also have tables around the other side of the building (away from the food court), that features tables and epic ocean views.
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June 2023 by Drake L.
Costco run as soon as we landed on the Big Island. We LOVE that the Costco stores stock local treats to help local specialized businesses. Bought some poke and sashimi, case of waters, refrigerated coconut water, taro and sweet potato chips (awesome), and other local treats. We had booked a trip for night snorkeling with manta rays before we arrived on the island for $139/ person. Costco had cards for a local business snorkeling with Manta Rays for $99/ person. I spoke to a manager and asked if we could return the gift cards if there was no availability during our trip. The manager said yes, so we purchased the gift cards and booked our trip with Kona Snorkeling Trips online. The snorkeling was an awesome night dive with 16 people in our group. We saw a group of about ten HUGE manta rays doing summersaults directly under us. Beautiful and breathtaking! We also booked a $99 half day fishing trip through the Bite Me fishing trips also using the gift cards at Costco. My two sons and I each caught a fish on the half day trip which included a 120 pound blue Marlin and two yellow fin tunas. The captain asked us to donate the Marlin to have it smoked for a memorial service but we did each get to take home a bag of yellow fin tuna filets. We do realize that we just got super lucky on both trips but Thank You Costco! You made our trip super memorable and saved us a good amount of cash too!
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May 2023 by Colin Quinn
Consistently sell and install automotive "footwear" that's round black and holds air.Highly recommend.
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May 2023 by Lisa Marie M.
As we were staying at a Condo for over 2 weeks, it made sense to buy food and cook. The store isn't close to where we were staying, so we got a ride the first time, and had our rental car the second trip.First of all -in Canada Costco doesn't sell Alcohol, so we were thrilled to be able to purchase it here at amazing low low prices ! For example - Kirkland spiked freezies ! Hibiscus watermelon was my favourite. Strawberry was also very good and Lime wasn't bad ! These were perfect for the pool and 2 of themHad us buzzing along nicely. Then even better was the Kirkland Irish Cream liquor ( Better then Bailey's! ) 1.75 litres for only 17.99 !! We bought 1 each to take home, and drank 3 of them while in Kona! On the rocks, with coffee ( hot or cold ! ) it was amazing !We also got some really good frozen garlic shrimp & chicken wings which BBQ'd up so nicely. We also got some pepperoni pizza, but it was too greasy.Can't remember what else we bought - must of been from all the Irish Cream!
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April 2023 by Michael Perry
Disappointed. Mailbox full at Costco tire center in Kona. Can’t leave a message or schedule appointment or reach a human.Been going on for days