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February 2024 by Robert Kennel
No problem getting a passport picture quickly
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October 2022 by Joelle H.
This is the worst store ever! It smells, no customer service. Horrible! Don't even try to get a photo printed...one hour service, ha! It's been 12 hours & nothing! If there was a minus 10 I would choose it.
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October 2022 by Ashley K.
Long Lines at the pharmacy waiting 30 mins + they don't allow you to use the restroom or save your spot in line for that matter doesn't even matter if you are a customer and they won't give you the code to use shopping centers restrooms which are all coded they send you on a wild goose hunt to ask all businesses in which they all tell you they don't have a bathroom code I'm sorry don't no one use the bathroom all day around here!! It's how y'all say it with ignorance that gets me!! Pay your techs more so they are nicer And I was pleasant the whole time I waited.....
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September 2022 by Eric U.
The pharmacy is the worst I ever been to. Waited over 1 hour to get a prescription filled, I'm the only customer waiting in the waiting area. They started closing up, I asked why they were doing that and they said they were going to lunch. I asked the male pharmacist how much longer will it take to fill my prescription, his response was a hour more because he still needs to finish writing the last prescription..... I asked him why didn't he tell me it was gonna take so long and he responded "we didn't discuss that", I asked him why couldn't he tell me it would take long and he said he didn't see me....I was the only customer in the waiting area. I will not support this store ever again
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September 2022 by Shawn B.
Came in to pick up a few essentials. When I walked in the door, I was assaulted by a stench so pervasive I could not escape it no matter where I turned. It smells like a combination of urine and mold. I don't know how this store has customers--or workers for that matter. If my workplace smelled like that, I would strike. Go anywhere else but here.
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August 2022 by Mark D.
On hold for 2 hours 7 minutes, so far, trying to get prescriptions filled today before insurance runs out. Willing to pay in advance. My daughter went in and they were rude and unhelpful. Calling long distance to help my daughter who requires meds to live
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July 2022 by Hannah C.
i could not go in the store because it smelled so bad if you have a weak stomach do not enter!!!!
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July 2022 by Kate M.
Wow! Unbelievable pharmacy tech (male) working the counter on 7/1 at 1:25 pm. My husband was picking up a "simple dose" that all they employee had to do was take out from behind the counter and hand to my husband. He stood in line at 1:20 with 2 people in front of him. After waiting a couple of minutes (at 1:25) he says, "you'll have to come back after 2:00, I only have time for them." Even after my husband said I have a simple dose to pick up you just have to hand to me, he said no- you'll have to come back. So rude!! It wasn't even 1:30, when they "close". Terrible!
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May 2022 by Joey S.
On vacation, I discovered to my horror that I had taken an empty bottle of my thyroid medicine instead of the one that I'd just refilled. I went to this Long's, knowing that it was possible to get a partial refill that I would need to pay for myself. This is not a medication that can be skipped for more than a day without becoming quite sick. There, I encountered the nastiest, most unhelpful pharmacist. Never looking at my face, she first scolded me for not observing the 48 hour in advance prescription rule. She then told me the only way to get my medicine was to have my home pharmacy transferred to Longs, that no one would "sell me a few pills." When I mentioned that I was heading to Hilo for a few days, she snapped at me that I should take care of this matter there. I did and encountered a lovely, helpful pharmacist who reassured me that this would be an easy fix. I got my doctor to call in a partial prescription which I picked up the next morning. Kudos to him and shame on the nasty pharmacist in Kona-Kailua!
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May 2022 by Laura G.
The place smells like a rancid porta potty. It's hard to shop here because of the odor.
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April 2022 by Ralph G.
I add my agreement with the many reviewers who have specifically called out the pharmacy at this location for its poor service. Since these reviews date back several years, one can infer that the management at CVS does not read these reviews or is equally indifferent to the quality of service. Boycott Long's, there are three "big box" retailers within a few miles that have much more competent pharmacies with more pleasant employees.
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December 2021 by Feb W.
Longs is Longs. What differs is the service that staffs are offering to their patrons. Located conveniently in Lanihau Center, love how there are lotsa parking in here. Ain't busy when we came here too. Went here to grab water, snacks and eye mask. First of all I need help and it's too hard to get somebody. I don't know where they are or maybe they love playing hide-&-seek? Got the water and snacks but not my eye mask. Took me almost 10minutes to find it not bad right? But when you're traveling with other people it's a big thing coz I don't wanna get rushed. Checkout: the queue is pretty long and ain't moving fast! Only two counter is open and it's pretty annoying coz we gotta do the things that planned for this trip. The cashier is pretty friendly though. But the service could be better! Mahalo for reading & happy juandering fellow yeeps.
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October 2021 by Randy M.
I have never dealt with a pharmacy that was so ran with a bad attitudes then this place, complete incompetence by their techs and should not be filling dog's prescriptions no less human one's. So sad we here on the big island do not have more choices in filling our prescription needs.
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August 2021 by Tony O.
This place smells very much bad. Like old mold. Gross. I will go six miles out of my way to Keauhou to go to another Longs just to avoid this one. Smells bad.
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August 2021 by Ken S.
Terrible. Pharmacy is the worst I've ever encountered. I left some medication at home and wanted enough to carry me over while i was in Kailua Kona. Not a big deal. But the pharmacist argued with me that I had to order 90 days or they couldn't do it. AND I had to have my doctor call or fax from the mainland. I understood that my doctor had to approve the order. However, it took THIS PHARMACY TWO DAYS and two direct calls from my doctor's office to fill the order. These are not exotic drugs. TWO FULL DAYS. No apologies. Nothing but attitude. Stay away!
