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December 2023 by Kanani C.
they insisted I use their we come to you service. Yet here I am waiting over 20 minutes and still no car. Took over 10 minutes for someone to answer the phone, just to be told so nonchalantly that Joe is on the way, should be there any minute, thank you so much.still no Joe after a lot of minutes. they open at 7:30 they had an hour and a half to move 10 minutes away.definitely not putting me first like my time isn't valuable.
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November 2023 by Glen Ishii
Great service and great running vehicles. They're very accommodating to your needs and make it work to get you on the road again.
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October 2023 by Michaela Rajakariar
Katie and Caspian were so friendly and helpful whilst renting a car. Their customer service was excellent and made the process such an easy and enjoyable one! Thank you!
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October 2023 by Kiara Andrew
Katy and Caspian were so helpful and efficient! Making sure we picked the best car for us! If you’re looking to hire a car for a day or longer - enterprise is the place for you!
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September 2023 by Shannon Cunningham
Great customer service. We were in a cruise ship and they picked us up quickly and promptly from the cruise terminal. All the staff was super nice and we got our car quickly and easily. I even forgot something in the car and they mailed it back home to me!
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September 2023 by Lisa Griffin
Love to save money by not paying airport fees ?? but it comes at a price...this location keeps banker's hours (they close early and no weekends)
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September 2023 by Ryan Baskent
Sayme was very professional and helpful in getting me a rental car !
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August 2023 by Jerry C.
We could not have asked for anything better. There were no lines at the airport pickup, they were extremly friendly and even offered us water (very appreciated after a long and tiring flight). We had our car rental in just a few minutes. Several days later, we returned the rental sooner than expected because it was too small (a sports car). Enterprise was once again extremly courteous and helpful and quickly found us a more sensible car. They were a major plus on our vacation.
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July 2023 by Home Inspection Man
Had a great experience, I will rent from Enterprise on my next vacation
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July 2023 by Cole A.
Thanks for amazing service to someone who was very hesitant about the rental car process! I picked Enterprise after carefully reading reviews, and the ratings for Dollar/Thrifty/etc were substantially lower than for Enterprise and Alamo, so I was cautiously optimistic. But I was still paranoid after all those stories of people having roaches in their cars, getting charged "excessive sand" fees and the like.I shouldn't have worried. Very nearly everything with Enterprise was smooth from start to finish! I did opt for the damage waiver, just because I don't want to be stuck paying loss-of-use if anything were to happen. The only two tiny things were:1) I had to catch that they were initially charging us for a second driver when spouses were advertised as being free. But they were happy to remove it.2) The survey link they texted me expired before I got around to leaving a review! (I deliberately waited a bit for any surprise charges to show up.) So I headed here to Yelp instead.The staff were all super great and helpful. Philip helped us get checked in and even helpfully pointed out cool stuff to see and do. (Island Ono Loa was great, thanks for the tip!) Return was quick and easy with James, and the shuttle driver had us back to the terminal ASAP. They may honestly have saved us enough time to still make our flight home despite Hawaiian Airlines' computers being totally messed up!I will definitely be looking to Enterprise again if (hopefully when!) we return to Big Island.
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May 2023 by Madison Finch
DO NOT RENT WITH THIS COMPANY. Crooks! Wish I could give them zero stars. There were previous scratches on the vehicle that I have been blamed for and now left with a bill of $1600! My insurance company will not pay because they do not think the damages reflect that value and feel they are excessive. Geico reports the damages to be $461, which is under my deductible of $500. Enterprise tells me that I am left with the responsibility to pay the full $1600, and if I don't pay in 10 days, it will be sent to collections. (also FYI, I have messaged the email below that responded to my review and never received a reply). I have been researching more about this and there are lawsuits all over the country with Enterprise.
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April 2023 by Dan Wright
Awesome!!! Did the 'we pick' to save a little money and got hooked up with 2 perfect for us rides.
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March 2023 by Orlando E.
Kim at the Luhia location is excellent! My vehicle is in the shop and I was booked here through my auto insurance for the time being. To say that she's understanding is a total understatement. Her OUTSTANDING service deserves recognition! A very BIG Mahalo from my ohana and I.
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February 2023 by Paul Peppin
Ray, the Manager at the Enterprise location on Luhia Street In Kailu-Kona, and the rest of the team have been very knowledgeable and helpful during our long term auto rental. And unlike many other auto rental places, you can almost always reach a team member immediately when you call their local office. The vehicle we are renting ( Nissan Rogue) has been great with no problems. We will definitely continue renting from this location during our annual 10-12 week stays in Kona. Thanks so much to the entire team.
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January 2023 by Antwan W.
Impeccable customer service experience. The manager goes above and beyond to ensure customer satisfaction. She even waived "taxes"....whatever that means lol. Had me in and out in a flash. I'd definitely come back to this location. It was a special experience.
