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August 2023 by Ron D.
Be Very Careful! 2 years ago we purchased dining, living room, bedroom set & sofa sleeper set. Loved it all until recently sofa mechanism broke. 3 year warranty? Hahah! No buy a new one! At $1200 I was told mechanism & mattress can't be sold separately but website says you can! Conclusion Issac- Your a LYING DISHONEST WASTE OF HUMAN FLESH! I will never spend a dime at your store and wouldn't recommend you to my worst enemy.
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July 2023 by D W.
The furniture is ok, but the arms turned dark. Since I was told they guarantee the furniture I stopped in and was accused of having it in a vacation rental (it's in a house with 2 mature adults). I sent in a picture as requested, and got no response. 3 phone calls later (I was told the owner was too busy to call me back, so I had to keep calling), I finally spoke with Isaac who said, "that's just bad housekeeping" He did agree to give me some product which would clean it up. I drove over an hour to get it, and he asked why I didn't call before coming. He could only give me the product Monday - Friday, and it was Saturday. When I expressed concern over the rudeness I received when I stopped in and called the first time, he became eratic and accused me of being rude. Hmmm, who is the customer here? Well, it won't be me anymore! I can't believe how poorly I was treated
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January 2023 by Elisa R.
Island collections is the best furniture company in the world! Not only amazing furniture that you can customize to your own liking, they have amazing customer service. The furniture is strong, well built and lasts forever
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January 2023 by Alexa B.
The most beautiful carved mango and ratan furniture you will find in Kona and priced far better than other local retailers. Not only that, Natasha and Isaac are so helpful and nice and they have excellent customer service and always make sure we get our deliveries when needed. Highly recommend Island Collections to everyone!
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November 2022 by Mike S.
Couldn't find the hours online until I saw one post that said 9 to 6, called twice and no mention of hours on their outgoing message. I went to the store only to find two beer-drinking employees who told me the hours were 8 to 3 (it was 5 pm at the time). They were not interested in being helpful. I won't be doing business there.
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September 2022 by Marilyn R.
I ordered a considerable amount of furniture from this outfit. The merchant promised delivery dates, none of which he could make. He kept giving excuses. Finally, after a great deal of waiting, furniture was delivered. Unfortunately, the delivery was incomplete. I went to talk to the owner and requested a refund on one of the undelivered items plus refund of the state tax on that specific item. He immediately became angry and threw a ten-dollar bill at me saying that should take care of the tax. (The owner's wife graciously gave me a refund on this item.) I wanted to discuss a second item that he charged me in the amount of $395 and failed to delivered. The merchant refused to talk to me. Since I paid his invoices via credit card, I contacted the credit card company who processed a dispute against this merchant. I was awarded the refund. BE VERY CAUTIOUS WHEN DEALING WITH THIS MERCHANT.
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March 2022 by Marti S.
Great quality furniture. Owner was so helpful. He stands behind his products and sent his crew to my condo to resolve an issue I had with my couch. Love my couch and will continue to buy furniture from Island Collections!
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December 2021 by Auntie Sue
Ordered a $3000 sofa less than 2 years ago and just threw it away. Poor poor poor quality and poorer customer service. When I expressed my concern about the sofa quality, the owner said”what do you expect from a cheap sofa?” I asked for a refund and he told me I’d have to sue him. Quite the salesman but won’t stand behind his product. Avoid this place!
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October 2021 by Rob Lee
The new seat cushion covers are beautiful. Purchase their wide selection of great, long lasting, designer furniture and brighten it up every 5 or so years with new (and different design than original) cushion covers. Excellent customer service since you are talking to the owners.
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September 2021 by Andrea M.
Island collections was the only furniture retailer in Kona that offered to help design my living space. Beautiful traditional rattan furniture with wide range of fabric selections. Furniture arrived when promised and they installed onsite. Gorgeous and high quality.
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March 2021 by Jake Hill
The furniture is great but the owners are the best
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August 2020 by Robert Casparian
Very helpful and caring about the customer!
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October 2019 by Brownie B.
Issac is the besthe help with our furniture needs and gave us a good deal Mahalo nui loa
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June 2019 by Elmer Anteola
I turned to these people for the making of several custom furniture pieces, and I must say that they did an outstanding job with the task. I am impressed with the professional services that these people provided for me, and I would like to recommend them. Thank you for everything, and keep it up!
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April 2019 by Knutson and Associates
Great Work!! Our owners love working with Issac!!!!
