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January 2024 by Maz Poon
We had a wonderful time in Hawaii. Marisa, Makayla and Kealohi made our stay even better. 1. The property is very clean and very well equipped. 2. The location is also great, very close to the beach. 3. The hosts were very responsive. 4. They have snorkeling gear, boogie boards, beach umbrella, chairs etc. that we were able to use.
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January 2024 by Raphil Hasegawa
"Absolutely loved our stay in Kona! The location was perfect, with everything within walking distance or a short drive. Hearing the waves crashing from our unit was incredibly soothing, and watching surfers ride the waves while whale watching was a highlight. A fantastic getaway spot!"
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November 2023 by mkb50
Luxury Properties Hawaii is tops in customer service!
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November 2023 by Gina Marsh
Everything was wonderful for our family gathering- the layout of the house allowed us plenty of room for both privacy and time to socialize . Loved sitting out on the balcony drinking coffee in the mornings and proximity to beach club, fish ponds, and grocery store.
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November 2023 by Bruce Shaffer
This is by far the most unbelievable property I have ever stayed at including the reservation process and the help we received in booking it. Marissa snd Mikaela were so helpful. The place was meticulous. Everything you needed plus more. As close to the pool as you can get. The unit is large with 2 bedrooms including a full bathroom in each bedroom a terrace overlooking the golf course snd a garage to help keep your car from getting too warm. The kitchen has everything you. Would need and a modern washer dryer.The unit is close to 2 small shopping centers. The complex is kept beautiful( it should as one of the permanent residents told me 1500 dollars a month for H.O..A dues and these units are selling for 1 million dollars so that should give you some idea of where you will be staying. I’ve already inquired about my next years reservation. I would never consider any other property.
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June 2023 by Robbie Witters
Marisa is such a great person to work with and very professional. She has helped us with several properties and has been very helpful. Marisa is very knowledgeable and follows up and follows through every step of the process.
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May 2023 by Jemn Natividad
My husband and I stayed at a beautiful studio with a private entrance in Kailua-Kona. It was perfect for our adventure needs on the island. We loved how clean it was and the attention to the detail on the items provided for us (ziplock, salt, pepper, microwave, fridge). The bed was also very comfortable! We were welcomed with warm string lights in the backyard and enjoyed having breakfast outside every morning.
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March 2023 by Anthony "Tony" Smith
If you are looking for a professional and knowledgeable rental property management company with great vacation rentals available for guests in Hawaii, you are in great hands with Luxury Properties Hawaii LLC!!!
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March 2023 by Tom Merrill
I am sad to write a 1-star review, but people need to be aware of what some companies do. We booked a stay at a condo they manage. We paid our deposit. Months later we noticed they changed the rates and added over $9,000 to the cost of the stay. No email to us. No communication about the change. We had already booked our airline tickets and rental cars. Almost tripling the rent for our stay was not in the budget. All we got was an apology. Beware of a bait and switch on rates!Edit for response to owner: This is the email communications that you sent us. First the rental confirmation in which we paid 1/2 our fee according to our signed rental agreement:Aloha Thomas,Thank you for your booking. We look forward to having you stay with us at ******* Waikoloa Beach Drive, Waikoloa Village, Hawaii 96738, United States.Here are your booking details:Check In: Dec 17th, 2022 3:00 pmCheck Out: Jan 1st, 202310:00 amWe will contact you closer to your arrival with the appropriate check in instructions. In order to get you the instructions on time, kindly sign the following:Rental Agreement (I deleted the link to the agreement which we signed)Those are the pre-requisite to your stay.Also, kindly let us know if there is anything we can do to make your stay more comfortable.Mahalo,Luxury Properties Hawaii LLCFollowed by this email after I questioned why our rates went up by over $9,000 without contacting us several months later.Good morning Tom,Unfortunately we had to cancel your booking. We apologize for any issues this may have caused. We were within the cancellation policy during this time. It was a software issue that is beyond our control and we have a contract with our owner on the nightly rates.Mahalo,Ma**** (name edited out for their privacy)I know everyone on the internet is wondering, but fortunately, we were able to find alternate accommodations with our existing tickets. :)
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March 2023 by Chelsey Kueffer
Buying our home with Luxury Properties Hawaii LLC was such a smooth and calm experience during a time when the housing market feels chaotic and unpredictable. Marisa, our agent, made sure that we were always on track and had everything ready to go. For me, organization and having information ahead of time is key and she always worked to ensure that we were up to date, and if any unexpected changes happened, she was there. She went above and beyond and helped us problem solve any issues quickly when we felt stuck by pushed back dates. Her reassurance, ability to make things happen and her kindness and professionalism are second to none.We also had an enjoyable experience along the way. Marisa made our big move very special. From helping take pictures of our beautiful home, to making sure we were all set after we moved in, I felt like she genuinely cared and wanted to make our experience moving to Hawaii welcoming and warm. I couldn’t have asked for a better experience and relationship with our agent.We have our beautiful dream home with sweeping views of the ocean thanks to Marisa and Luxury Properties Hawaii LLC.
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March 2023 by Susanne Otero, MD MPH
We had Luxury Properties services for these past two years. We started with their home cleaning services, and we were happy with them. After one year, we signed up for their property management service, which included checking up on the house while we were visiting the mainland for months at a time. This was when their service did not meet expectations. We were counting on them to give us peace of mind while away, to forward the mail, to check the house had no issues etc. We ended up with important mail left with junk mail, resulting in insurance denied for non-payment, medications not shipped to us on time, obvious evidence of critters in the kitchen they did not see. Before arriving, their deep cleaning was 8 times more than their regular cleaning, without prior estimate of the high cost.Well meaning but over their heads, I could recommend their cleaning service but not their property management. Since they did not acknowledge fully their role in the problems, I did not have the confidence to keep them and hope they would improve.
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August 2021 by s e.
We had an amazing experience from start to finish with Marisa, Jan and the amazing property in Waikoloa! We had some concerns for the brush fire affecting air quality and Jan personally went and checked the air, took photos and texted me. The customer service was second to none! Such caring people and such an amazing property. Our kids had a blast in the pool and the mini golf on property as well as taking in the peaceful sites from the gorgeous view for myself and my husband. Quality quality quality! We will definitely be back!!
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March 2020 by Norm Gallinger
The place is beautiful and well appointed. People leave condiment, all marked with date of when they were bought.. Everything that you need in a kitchen.Furniture is very nice, beds are ready comfortable. Right next to the pool and BBQ. Lot of fins are boogie board, mask for snorkelling. Video game console is a big hit with the kids.
