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November 2023 by Vera Ulrich
The manager Luis was so kind and efficient, got me what I needed and helped install my new windshield wiper blades even though he had a lot of other things to do. Not the first time I get great help from this shop! Thank you for your hard work!
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November 2023 by Georgy Shal
Most of the workers are lazy nobody wants to man the cash register everybody is hiding in the back on there phones every time I go in there they make me wait like 30 min in line with 5 people working there and 2 people in line
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November 2023 by Joy Pattee
Keoni, Jericho and ALL the employees at O'reilly's are so great! They turn daunting tasks like finding the perfect parts for my vehicle into fun and easy! Mahlo nui!
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October 2023 by Samantha Sanlad
I am beyond happy with the service provided. They are very informative and helpful specially to LUIS! Thank you so much for your excellent customer service!-Sam
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October 2023 by Sarah M.
Needed an ignition part and online said it was in stock. I called just to make sure because it is a long drive from Ocean View to Kona. Employee confirmed the part was in. Drive to Kona pick up it the part. Employee laterally took my phone into the back with the part number on it and came back with the part. Assuming it was correct I paid and left. Get back to ocean view and they mixed up #279 for 297. Frustrated, another trip. Waited 20 minutes, two employees struggling to figure it out, finally bring up the part but it is the exact same wrong part, same mistake, again. I do my best to be patient and explain this is the same wrong part, I need (this part number) and show it to them again. Next they tell me they never had the part and had to get it from Hilo. OMG! ANOTHER TRIP TO KONA. 40 miles each way, gas and time.............an entire day lost and I have to go back again tomorrow.........VERY, VERY FRUSTRATED!
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September 2023 by Deborah S.
Many say there is no customer service here! NOT THE CASE AT ALL. I sometimes make the mistake of going to the competition because they're closer. NEVER AGAIN‼I stopped today for several things. The competition was out of stock on every single one! OReilly had everything, at better prices‼Luis & Mitchell we're awesome and every other person was extremely nice.As an older woman I've been taken advantage of multiple times in all aspects of automotive repairs, sales, parts over the years‼I highly recommend O'Reilly Auto Parts‼Not @ O'Reilly‼Māhalo ‼
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September 2023 by Curt Tuffin
Had a problem with our rental care fob. Budget rental roadside assistance was worthless. Jericho at O'Reilly solved our problem with a smile on his face. That guy needs a raise.
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August 2023 by Sheena Tanimoto
l always have a pleasant experience at Orielly’s Kona since 2018. Dylan has been great along with the rest of the guys at commercial when I go in behalf of the shop I work at. But today’s experience deserved a shout-out to JERICHO. I went in for a new battery for my personal car at this guy had the most pleasant demeanor. He was very polite and went above and beyond than just installing a new battery. He cleaned out some crud left by battery acid that leaked years ago even if he didn’t need to, and I didn’t ask him to. They may not have time to answer phones because they are busy, but these guys always gave me good service when I walk in. I hope corporate takes good care of guys like these.
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August 2023 by Khloe R.
I got a new battery thank you to the manager of that store! Louise or whatever his name was sucks by the way, he was no help at all and gives attitude.
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July 2023 by Cliff Summers
John is a rock star! Good attitude, knowledgeable, helpful, and courteous. Went above and beyond to help me diagnose and replace the battery in my Ford transit work van!! Give that man a raise!! Thank you, John.
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July 2023 by Tina Buyuan (KameoLace6584)
The sales person was very helpful. He also installed the air filter for me. Service here is excellent and I am very happy..Mahalo plenty......
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July 2023 by Kyle N
Ask for Dennis, always very helpful and friendly. Very knowledgeable for any auto related problems.
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July 2023 by Andrew Hendrickson
Always helpful. Good staff.
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June 2023 by Henry Passos
Shout out to Jericao at the Kona store. Real professional and knowledgeable about dealing with my pickup truck. Good mannerism and respect. Mahalo brother very much, you helped me out Big Time!
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May 2023 by Shelly De La Cruz
Shout out to Michelle! Michelle was really nice and helpful.Great Sense of humor! Very knowledgeable!
