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November 2023 by E M
Love this spot and how early they open. Staff is cool and friendly. Wish that the broken machines could be fixed quicker and bathrooms could be restocked more often. Also the tvs on the treadmills could use some love. But overall, for the price, it’s a sweet local workout spot. ??
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November 2023 by Chuck George
Big variety of many fitness machines available & friendly service both make my time in Planet Fitness an enjoyable experience.
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November 2023 by Lisa Hart
Always clean and everything is super accessible. Nice place to workout
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September 2023 by G Mac
Like being able to got to all the different planet fitness around the country. The massage chair and hydro massage bed is a plus.
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August 2023 by Theo Franks
Nice blonde woman helped me sign up and Aidan helped me out at the end. Worked out here for the week on vacation great facility has dumbbells up to 75lbs and pretty much any machine you should need. Was easy to sign up for the week and then cancel at the end of the stay
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August 2023 by Mark
Terrible hours compared to the location that I joined at, it actually matters being open when people want to come in!Then, when you go to cancel, you have to show up in person or send mail to cancel... Two great reasons for an extremely low rating.
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August 2023 by Kimo in Kona
UPDATE: As of 10 Aug, No Improvement. Deterioration continues. Only 'Management Activity' noted was the $40 'Annual Fee' debited from my chkg acct. Front Desk Attendant reports the exercise machine technician as assessed repair requirements and parts have been ordered. Arrival date and final repair date unknown.UPDATE: 2 weeks later (17 Jul), NO improvement. More machine out of Service. Attendant says repairs to be completed '...this month." We'll see!Over the last month or so the quality of the PF experience at the Kona facility has declined. Most recently, 3 of the 4 leg exercise machines are out of service. On other machines, knobs are missing or rubber sleeves are ripped or worn. Many of the cardio machines have 'Out of Service' notices on them. One employee never acknowledges members arrival or departure ...probably due to usually being distracted by the computer or his cell phone. I recently let him know that there was no disinfectant for wiping down the machines at one of the major cleaning stations. His solution was for me to go to another cleaning station, even though there was no other activity at the front desk, 20 minutes later there still weren't any disinfectant at that station. On another visit, there were no paper towels throughout the facility to wipe down the machines after use.
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June 2023 by James Landgraff
Over the last month or so the quality of the PF experience at the Kona facility has declined. Most recently, 3 of the 4 leg exercise machines are out of service. On other machines, knobs are missing or rubber sleeves are ripped or worn. Many of the cardio machines have 'Out of Service' notices on them. One employee never acknowledges members arrival or departure ...probably due to usually being distracted by the computer or his cell phone. I recently let him know that there was no disinfectant for wiping down the machines at one of the major cleaning stations. His solution was for me to go to another cleaning station, even though there was no other activity at the front desk, 20 minutes later there still weren't any disinfectant at that station. On another visit, there were no paper towels throughout the facility to wipe down the machines after use.
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June 2023 by Reyna Weaver
I love this place!! Excelent service and everything are clean and perfect.And very nice all the staff.MAHALO!!!!
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June 2023 by Mary Locke
They really need to beef up on the cleanliness, especially the bathrooms. Fix the broken paper towel dispensers and keep them filled so we can clean the equipment after use. I see 2 employees at the front desk often just chatting when there is work to be done. The ladies bathroom is gross, you can tell it's not cleaned frequently as it should be. The cleanliness definitely needs improvement.
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June 2023 by Steven Hoffmann
On May 9th, the gym was not open by 5am and quite a few people who were waiting ended up leaving. After 15 minutes, I decided to leave as well. Please hire reliable employees. Thank you
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June 2023 by Jeff McDevitt
Convenient location, adequate variety of weightlifting machines, great ambience, not very busy most of the day, incredibly low price, many cleaning stations for after using machines, very clean bathrooms. Can't beat this combination with the low price.
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May 2023 by Alfred Berger
Cleanliness of the Gym and equipment, Professionalism and Politeness of the staff,The Hydromassage at the end of a workout and if you need anything or have questions the Staff will have the answers, find the answer or direct you where to find your answer or resourses to find your answer.
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April 2023 by Gregory P.
Sort of nice place, though some machines - particularly in the Black Card Spa zone - are either out of order or malfunctioning; nice greeting desk personnel; horrific management; greedy cash grab "$50 annual account maintenance fee"; frequent offers for low startup - but look out for the upsell!. Ultimately good in some areas, pathetically bad in managing expectations and maintenance of equipment. I've liked some of the times I've spent there, but so often come away with the feeling that as nice as the staff is here, they are totally powerless. For example: My wife got overcharged for the 'annual maintenance fee', and when she complained the manager first told her, all payments are through a processor and are non-refundable (BS!), then offered her 2 months membership free when we return to Kona in January, 2024, then quit abruptly and left (of course) no notation of this offer. Total BS: my guess is that the "upper corporate management" of Planet Fitness is a bunch of greedy slobs who don't really care much about the workers or, for that matter, the customers. Avoid like the plague - even if the hydromassage bed is the bomb!
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April 2023 by Deb J.
My sister and I tried the Kona location since I was visiting the Big Island. They had some updated machines compared to the Oahu Kapiolani location!!! Loved working out there! The negative about that location was the showers? While showering the drain backed up so water was to my ankles. GROSS!!!! And there was water outside the showers, so floor was dangerous to walk to the changing rooms!! People put paper towels on the floor to have a dry spot for their feet. I saw a worker come in but did nothing!!!!!!!!
