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December 2023 by Carol Alena A.
They fixed my air conditioner in a very short time at an extremely reasonable price and asked me to come back in 2 weeks to check for leaks at no additional charge. Great service all around Definitely recommend!
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September 2023 by Grady F.
This place is the best! Ohana feel - greeted with a smile, a cold water and fantastic service! I purchase my tires here as well as service for my vehicles.Highy recommend!
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September 2023 by Vern Sekafetz
I typically do not put much weight on reviews, but after reading the positive reviews posted, I decided to give precision a shot. From the first call until leaving the building post repair, the communication was excellent. The service was thorough and detailed. In a period where customer service is s not at all a priority, this experience was incredibly refreshing. Mahalo!
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August 2023 by Kasey H.
I went to Raymond for two years. I brought multiple cars to his shop. the first 6 months he fixed the cars quickly and economically. then he found out I was a single mom, and a homeowner, I had a bit of money and no man with mechanic know how and I was a target. One car he quoted me $15k to fix. took it for a second and third opinion. yes it needed help but $2500 and the car is still running. i didn't want to believe it so I brought one more car to him. he showed me a print out of codes the car pulled and said $2k now and transmission likely to blow. I had my own code reading device and when I plugged it in, it pulled no codes. i again took the car to two other mechanics. they pulled no codes. good mechanic, nice people, but they will scam ya in a heartbeat. earn your trust and then bend you over.
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July 2023 by Brooke H.
My right Windsheild blade was not working after driving in a large storm. I was basically charged to look at the car and for the repair which was a loose nut. The cost was $250 . That is ridiculous for 5 min of work and tightening
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July 2023 by George Beagle
I have a much beloved 50+ year old Cadillac that I entrust to Precision Auto Repair. While Raymond has the equipment and skills to address modern computer run vehicles, he should not be overlooked for the classics that depend heavily on mechanical expertise. The distributor on my old car had become frozen in place so timing could not be properly set. Raymond used his creative mechanical skill, acquired additional specialized tools, (at no extra charge). persevered and solved this challenging issue. Timing was then able to be set to factory specifications which resulted in a "Cadillac smooth" engine. I highly recommend Raymond (and Laurie) for taking care of your older as well as any new car!Service: Engine repair
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July 2023 by Jon
Thank you for ensuring that my 2017 Honda CR-V was able to pass the safety inspection & renew my motor vehicle registration. Laura (if I spelled your name incorrectly, I apologize) the customer service representative, was very professional, thorough and her warm personality put me at ease. She confirmed the services that I requested, the estimated cost of services and estimated time of completion of service. I was very satisfied with the service and the reasonable price. I highly recommend Precision Auto Repair.
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March 2023 by JP H.
I cannot give a review on the mechanical work this shop provides but I can give my feedback on the customer service I was given via the frontdesk person.I spend a good amount of money upkeeping our vehicles. Some of the work most mechanically inclined folks can do it themselves. Like me, I am a DIY person. Other work require more speciāized tools and skills and this is when I seek professional service. I am not one to always go where others recommend because we all know you might not get equal treatment. Seeking shops with 4 or 5 stars is also decieving. Trying to get quality service or repair comes at a premium and shopping around to still get quality without breaking the bank is important. Upon one shops inspection it was recommended a part will soon need replacement. I wanted a second opinion and called several shops on the part price and costs to replace. Precisio Auto was one of them.Lori or Laurie was pleasant but her tone seemed annoyed. Apparently qoutes is taboo or too much work to research. Despite exchanging info and a reply of calling me back for a qoute, it never arrived. I waited a few days to give her the benefit-of-the-doubt. 1 week went by, then a second week went by. I understand that businesses get overwhelmed and backlogged. I understand honest mistakes. But this was not the first time it happened to me. This was twice. The first time I called back and she was on the defense. Arguementive that she called me back when in fact she didn't. Then of course she gave me a sketchy qoute, claiming that parts and labor charges could change over time. While that is true, it was conveyed to me annoyingly.I am not upset because no money was spent or loss. I just took my money elsewhere. My only gripe is the quality of customer service and promptness. Even if they were more in cost to repair I would have chosen them based on their star ratings. Instead, from just over the phone I was made to feel unvalued and as if they did'nt need my money. That's ok because we all have choices of where to spend our money.Addition to the business owner response :Thank you for responding promptly. That is exactly my point in regards to customer service. Not only was I looking for a qoute for a part and the labor involved but not once for both calls was I even offered for your shop to schedule a look-over to see and diagnose or if indeed it's what my vehicle needed. Had that been suggested and even if it cost more to replace or repair I wouldve taken my vehicle to your shop. Instead what I got out of both calls was that I was wasteing your time. Thank you.
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November 2022 by Peggy K.
I needed a new starter and Honda had just in the last two months changed their policy from accepting my third party extended warranty to not accepting it. At Precision Auto they accepted the policy, gave me a quote, started and finished the work in two hours at a lower price than the original quote. I will be going back to them for my car repairs from now on.
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August 2022 by Sherrie Louise
Best service in town... The entire staff is so very personal and makes you feel like family!
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August 2022 by Jennifer L.
1st time customer at precision auto. As a reference from my brother, I opted to try them out. SO IMPRESSED! Made an appointment, they communicated well at every point of contact. Very thorough service as well, my car threw a code & they verified it was the problem by swapping coils (I appreciate the thoroughness!) I'll gratefully pay precision the reasonable price for their time & expertise to help me resolve my auto care needs. Thank you for doing a great job!
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June 2022 by William Nachand
Great people, very friendly. Looking forward to getting my truck back in better repair than when I took it in.
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March 2022 by Geraldine Johnston
Fast service for my safety check. Locally owned, great Ohana feeling when you call and receive service over the phone or in person.
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November 2021 by Brendon Hanna
These guys are pretty impressive! Alternator crapped out on the highway; they recommended a very helpful towing service to bring it in right away; and then they were able to fix it the very next day at a totally reasonable rate. I was beyond impressed. While they didn't reply to my initial phone message right away(good mechanics are busy), they were super helpful when I followed up in person, and communication was smooth after that. Shout out to Laurie, who runs the reception/office area. She is fabulous. I had just transitioned to the Big Island from Oahu with a rather old car, so it's a big relief to find a reliable, responsive, affordable mechanic service. Hurray!Services: Electrical repair
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November 2021 by Monica S.
Squeezed me in, in a pinch and had me on the road quickly. Just what I needed to keep my busy week going.
