The UPS Store #4953 in Kailua Kona is a helpful and reliable business that offers a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Located in Kopiko Plaza across from Hilo Hattie, it is a locally owned and operated store dedicated to assisting customers with their mailing and shipping needs. Customers appreciate the friendly and professional staff, especially employees like Jenny, who provide excellent customer service and make tasks like laminating or packing items simple and easy. Many users find this store much better than USPS, particularly for receiving packages and Amazon deliveries, which often get lost or delayed with USPS. The staff handle busy times efficiently, managing lines quickly and guiding customers through processes such as returns and packing with patience and professionalism. The store also offers assistance with packing items like musical instruments and cutting down boxes for easier transport. Overall, The UPS Store in Kailua Kona is seen as a well-run, dependable location with friendly staff that strive to provide the best service possible for shipping, mailing, printing, and other business needs.
We came in with a huge shopping job 30 minutes before closing on a Friday and the ladies were AMAZING!!! I would have told us to pound sand but they got the job done!!!! With smiles and humor and professionalism. AND GREAT MUSIC!
October 2025
Huge shoutout to Jenny at The UPS Store! She helped me laminate some work stuff and was super friendly and helpful the whole time. Everything came out perfect and she made the process really easy. Awesome customer service — thanks Jenny!
September 2025
The woman at the counter was very helpful in getting the ukulele I purchased during my trip packed and even cut down the box I bought to make it more packable!
