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July 2024 by Riana T
Awesome service, as soon as I walked through the door someone approached me and helped me right away. Quick service and took care of everything and saved money.
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July 2024 by josh craig
Caleb was extremely pleasant and Kay was a huge help as well. I have been an AT&T customer for over a decade and have been thinking about switching to another carrier. The gentlemen at the Kailua store helped make the decision to stay with AT&T.
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July 2024 by jessica sill
Jennifer was an awesome help! She was knowledgeable and efficient. I didn’t have to wait for assistance, either! I got everything I needed with aloha!
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June 2024 by Heather Kam
Caleb is the best. Thanks again for the new phone for my dad
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June 2024 by Portland Law
Helpful and friendly!
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June 2024 by Cynthia Dawn
Jennifer was working alone today as her co-worker had called in sick. There were more than a few customers in line and she was so impressive at providing excellent service with patience and grace. Everyone else seemed pleased as well.
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June 2024 by Kelsey Falcon
We were on vacation in Hawaii and my phone stopped working. Jennifer was very kind, helpful and managed multiple people with grace as she was the only one working in the store that day. She helped us get everything we needed, was very knowledgeable and sorted everything out for us giving us security since we were far away from home. one of the best experiences I’ve had at att
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June 2024 by Nathan Ferguson
Albeit understaffed, the people who work here are friendly and were very helpful with setting up my plan. I’m particularly grateful to the staff member, Caleb, for helping me out
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May 2024 by zoe brown
Drove all the way from north shore to arrive (when online says open) to a “out to lunch” sign
Super disappointing, hire enough people to be working your WORKING HOURS or require them to bring a lunch or write on google you close one hour a day for lunch
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May 2024 by James Mathis
Roll up at 6:03 PM and say they are closed. To look online for hours. Who the hell advertises only online store hours of operation.
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May 2024 by Karen Bond
Outstanding customer service from the moment I walked in. Both agents were very polite and helpful, not only to me, but to everyone that was there during my time of service. I am reminded why I stay with AT&T for my cell service needs.
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April 2024 by S M
I got my phone here and the salesman cheated me, told me that I was getting a 2 year contract and now I’m stuck in a 3 year contract. I wouldn’t recommend coming here.
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April 2024 by Ray Gerber
Staff is incredibly friendly. Also understaffed and overworked which leads to issues-customers should take care to get exact information on what plan they put in the system (vice offer) and what discounts/rates apply. Ultimately cell phone providers are really just different shades of the same thing, all use rent seeking behavior and such but what can you do when we all need one. Nice people go a long way, and the coverage is good.
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March 2024 by Leslie Oshiro
Bought an iPhone 15 for my son on ATT monthly plan, no outright purchase possible. Get my monthly bill and noticed over charging errors, called the store and person tells me they are a retail store and I'd have to call ATT direct or go to a corporate store! That's when I realized ATT has independent "Authorized Retailer" stores. After sale billing problem, no help, even if they sold you the phone.
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January 2024 by Elijah Matias
Ezekiel Helped Me This Morning He Was The Only Worker He Was Professional Friendly And Got What I Needed Help With Done
