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July 2024 by Amber Sprang
In and out quickly, great customer service!
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July 2024 by verge78
Well, if I could give it zero stars I would. I dropped my Jeep off at 8:00AM (I had an appointment) for an oil change, tire rotation, and brake job (pads and rotor resurfacing). The desk attendant informed me that their rotor resurfacing machine was broken so we couldn't do that part of the job. He then proceeded to tell me it would take "a couple of hours". No problem. 6 hours later, I called to see how much longer the vehicle would take. They had done NOTHING! Six hours and they hadn't even done the easy things (oil change and tire rotation), let alone even looked at the brakes. Why even bother making appointments if they won't even bother to start working when the vehicle is dropped off?
Don't bother taking your vehicle here. There are better options out in town.
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June 2024 by Matthew Campbell
I have came to this place multiple times to try to get simple things done….like patch a tire or an oil change. Never have they gotten me in. They always say you can drop it off and maybe pick it up tomorrow. I am not unrealistic. I understand there are appointments and staffing issues everywhere. But these guys don’t seem to even want to work.
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June 2024 by Don Stewart Soon
Rusty bent over backwards to help us ready our car for inspection. Car services are expensive everywhere, but at least at this store, you get what you pay for. 5 Stars for Rusty!
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June 2024 by John Gerlicher
This place is great, I’m sad to see the other not so positive reviews
We had a tire emergency on a holiday, barely got in before they closed and the mechanic Rusty stayed late to get us back on the road. Worked through multiple courses of action and got us up and out for the lowest price
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June 2024 by Kaiya Clark
I had a flat tire emergency and called MCBH Firestone, hoping they would still be open. Not only was Rusty kind enough to stay open late (on Father’s Day!!), he explained everything along the way. He personally stayed to put my new tires on! I would recommend this location. Thanks Rusty!
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June 2024 by Jose Jesus Guillermo Ramos Cocio
I didn't look at the reviews on this location before taking in my vehicle, but I should have. All these negative reviews are understatements. Staff was not very timely or friendly, had notified me of multiple additional issues with my vehicle, but when asked for clarification, the response was no one looked at that particular part or area, finally damage to my vehicle which wasn't present prior to bringing it to the store was found and the manager called to say "I deny liability" and proceeded to yell at me about how the damage was my fault. No one should ever take their vehicle to this location under any circumstances. You'd get more value out of working on your vehicle and breaking it yourself than taking it in for someone else to break.
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June 2024 by Chase Moran
Came here with a flat tire, they immediately came out and assessed it (found a really cool big screw in there) then explained my options and to look into warranty. Drove it into the bay immediately and fixed her up! On a SUNDAY! Everyone was so nice and even gave us the tv remote in the waiting room, Rusty and the owner are awesome!
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June 2024 by Akiva M.
I’ve never had anything but good experiences here. I’ve been going on and off since 1997. Richard took real good care of me. Would highly recommend.
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June 2024 by Haley Ehrhardt
Great spot here on base! Very friendly staff even despite being so busy. Answered all questions. Quick turn around for an oil change and super easy to schedule. They worked with me to get me in earlier as well. I had no issues and would recommend
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June 2024 by paul avallone
Service was very good. Richard was professional and pleasant to deal with. My only complaint would be the website. hard to use difficult to maneuver and did not work right away. I had to wait a day to get a report on the services performed.
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May 2024 by Mary Lawrence
I worked with Rusty and had a great experience. He was very knowledgeable and took the time to help me. Excellent customer service!
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May 2024 by Sadie Kuster
The person up front was super nice and helpful. Even double checked all my stuff was there and back in my car. Even pulled my car up closer, to help me put my kids into it faster. ??
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April 2024 by Phyllis Whetsel - Aloha Beautiful LLC
Rusty was extremely helpful and personable.
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April 2024 by AJ Van Enk
Extremely disatisfied... Had to get all four tires replaced on a friends vehicle, made an appointment online, but it got rescheduled. Made a new one for the next day, but was told that we weren't expected, so an appointment was made for the next day. When we went in, the gentleman at the desk was not expecting us, but took the vehicle. Less than an hour later I get a call stating that the vehicle would have to stay overnight as they started work, were understaffed, and did not have the tires that were previously stated to be in stock. I had to then drive my friend back to their place of work, which made me late for mine. Upon recieving the vehicle, the gentleman at the counter was very patronizing about the vehicle's maintenance. Likewise, only recieved a $30 refund for the failures of the shop. If you have any respect for your vehicle, go anywhere else, otherwise you might actually enjoy Jiffy Lube 2.0
