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February 2024 by Brenda M.
On Saturday, February 10, 2024 at 12:15pm we went to shop at the Gamestop Store on the Kaneohe Marine Base Hawaii. There were two employees behind the work area counter. The store was completely empty (no other customers). As I asked the workers for two Pokémon trading card sets the female store clerk immediately spoke in rude sassy tone and said she would only sell me one set and I would quote: just have to drive back to the store tomorrow if I wanted to buy a second set. I had my 2 grandsons visiting us just the day and we only wanted to buy each of them the trading card set they each wanted. Mind you each set cost $49 + and the store clerk refused to sell us the product. She had no valid or justified reason to turn away a paying customer. She is just a rude sassy prejudice person who should wake up. The store had absolutely no signs indicating limit on purchases. The store had no other customers - just us. The employee by the name of ALEXIS showed clear cocky prejudice conduct toward we paying customers. Gamestop business is in the market of retail sales and their employee acted in a manner of clear discrimination to refuse our attempt to buy products. I called 5 other Gamestop stores and all said that there is no policy to only sell one item and we as a customer would be expected to have to drive back the next day if we wanted a second item. The employee was a nasty example of low life to turn away my two grandsons age 10 & 6 and allow them to experience being treated like crap. The employee should be fired and I will proceed to assure that such behavior and treatment is never to continue to other innocent kids and grandparent customers. Poor attitude employee who speaks very cocky to innocent shoppers, display of rudeness in front of children, this ALEXIS clearly practices prejudice behavior. We went to another store upon leaving that miserable store. My two grandsons were sold what they wanted that day, and we were treated with nice respectful customer service from a store (off post) in a local shopping mall. I hope the district manager, corporate management and military command see this review and handle the employee misconduct correctly. Shame on you Gamestop for letting such behavior happen to children and grandparents just trying to spend a day together. Will shop off post from now on its where people know how to act right.
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August 2023 by Tim G
Very clean and well organized. The staff and manager are awesome! They went out of their way to make sure I got the items I wanted, even when they weren't in stock in the store and couldn't be delivered online. I'll be doing all my game shopping here!
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May 2023 by Paco Derringer
Fantastic, imo the best gamestop on the island.....if your military.
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May 2023 by Natasha Souza
The staff here rocks!
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July 2022 by J P.
Charles. Thank you got taking time with me to get me back up to speed. Super informative & just had a good time talking with you. Great selection & unbelievable regular availability of ps5. Maybe the time has just come for it to be back in stock, but we done. Store is slightly smaller than most, but we'll equipped. I missed the last sale. Sadly. But I'll be back. Thanks again.
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February 2022 by AJ Meadows
Great selection and accommodating and friendly staff! Thank you!
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March 2021 by Melanie Sattaur
Always nice and helpful staff!
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November 2020 by austin maxfield
Best gamestop I have been to nice staff great selection.
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July 2020 by Kameron Jones (Kama)
Love it ???
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February 2020 by Wolf Dedrone
Love it ???
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July 2019 by Gerardo Hurtado
It's a GameStop....
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July 2019 by Mathew Mansfield
The store "opens" at 9, I came here at 9:15 and there was a cardboard sign that said will be back in 10-15 minutes up. 15 minutes after they opened. If that was the only problem, I would have given a 2 star rating, but it has been longer that 15 minutes, so that sign is a lie. Not very impressive.
Edit: I should also note that this is probably the thrid time I have had this happen.
2nd edit: staff was very friendly and helpful.
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February 2019 by JC Myrick
Best GameStop on the island. Period. Been going there since they opened. Manager has been there all along, know most by name after a visit or two. Always friendly and tries to get get you what you want, not just push product.
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December 2018 by Miirten
The store "opens" at 9, I came here at 9:15 and there was a cardboard sign that said will be back in 10-15 minutes up. 15 minutes after they opened. If that was the only problem, I would have given a 2 star rating, but it has been longer that 15 minutes, so that sign is a lie. Not very impressive.
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December 2018 by Anton Volnov
Great staff. Knowledgeable about upcoming releases and discounts.
