-
June 2024 by Chloe Zellmann
I went here two times in one week due to popped tires unfortunately. The first time they fit me in and I was in and out in a breeze.
Now the reason I’m giving them a 3 star is because the second time wasn’t so easy. They fit me into the schedule same day and I was grateful but I came to pickup my car and they didn’t have the lug nut key in the folder. They told me it would be in the cupholder and it wasn’t there. That’s because they lost it. They searched for over an hour to try to find it and the tech forgot to take it off the tire before driving it. They also offered to rotate my tires for free so my two new ones were on the same axel. I noticed when I went to leave that they didn’t even rotate my tires like they were supposed to. Once they found my lug nut key they took my car back and rotated my tires. The only reason they’re getting this high of a rating is because the manager did make it right and gave me a discount on my service and the guy working the front was amazing too. He helped communicate with me when no one else was and he also fit me in both times I had my tire pop. I can’t remember his name but he’s really tall and newer to the company.
-
May 2024 by Shelbea Treanor
Made an appointment online in advance. Blocked off my day to take my car in for service. I arrived at my appointment time and was told they were too busy and I need to reschedule for a different day.
What’s the point of making an appointment?
-
May 2024 by VALERIE
The people at Goodyear has been great every time I had to go there. From 1 minor thing to a complete frustrating flat tire and another thing I have going on, they fit me in their already busy day and I was out within an hour. Which I was relieved big time I really needed to have my car for this weekend. Thanks Guys ?
-
March 2024 by L C.
I love this Goodyear auto service. They are very honest and reliable. My battery died and my car had to be towed to this store. The technician did a diagnostic and was very honest and upfront about the potential costs. It turned out that it was just the battery and they prorated the charge. Great service. They do not try and upsell you. Thank you!
-
March 2024 by Curtis Johanson
I booked an appointment for an Oil change at 10am. They did not finish until 2pm. I don't understand the purpose of making an appointment if I have to 4 hours anyway.
-
March 2024 by Jamie Lee
Fred and Ian were very helpful. I appreciate both your time as we had a flat tire.I definitely recommend the Kailua Goodyear.
-
February 2024 by Michele Kava
Fred was super helpful in getting our vehicles scheduled. Super friendly and service with a smile.
-
February 2024 by Jessica Brewer
Fred was Awesome, great customer service. Made the process support easy and quickly in and out
-
February 2024 by Melissa Danielle
Wrong hours listed on Google. Made it there with a completely flat tire around 5:50 to find out they close at 6 instead of 7. Couldn't get the tire that's under warranty replaced.
-
January 2024 by Diana Buckley
The good people at Good Year in Kailua are always wonderful, very responsive and so helpful. This time was no different. I had been away for several months and my car did not get its safety check or registration. A bad situation! I didn’t know which to do first. David, whom I spoke with, explained the process and hearing that I was a bit upset told me if I left my car for the day, they would squeeze me in and do the inspection. And they did. Great customer service!
-
January 2024 by Lily L.
it took me a few days to write this review because i had to process what happened at this shop. i went in for a tire repair, a nail had impaled itself into one of my rear tires. i dropped my car off for my 9am appointment and received a call at 9:28am from the shop. the rep said they had "really bad news about the car". since there was a windstorm happening at that time, my immediate thought was "eff! a tree fell on the car", but alas, no. the tread was too bare to fix and i would need new tires. i should have taken the cue that this establishment had a flare for the dramatic. cut to 1pm, 1 hour after they said my car would be done and i haven't heard anything from them, so i walk in the rain to the shop. walk in and it's pitch black inside. i ask if my car is done and the response is an emphatic "yes!". i asked them why they didn't call me, and they said "power's out". well duh, does nobody have a cell phone? is my phone number not written on that work order? then they inform me that i need to pay for my car in cash because of the power outage. i'm standing there drenched from rain and i ask the manager if i can take my car to go to the atm. he hesitates and decides if i leave my drivers license and a credit card for a deposit, i can take my car. i cannot convey the amount of frustration i felt talking to the shop people, it's as if i had to initiate any problem solving activity function for them. just as i'm about to hand over my personal property as a deposit, a tech comes bursting through the doors with my car keys and the person who told me my car was done says "oh we didn't actually do anything. here's your keys". i'm like wtf?!?!! you just asked me to pay in cash for services you didn't even perform. seriously??? in conclusion, the lights were out both literally AND figuratively.
-
January 2024 by Michael M.
Manager Damon always answered any questions to me prior to servicing my GMC Sierra. Got all new truck tires half the price than local Firestone. Mahalo to your staff!! They do work hard!!!
-
December 2023 by Paul Shashaguay
Horrible! Your web site "appears" to allow an appointment to be made on-line, but that's not true. Your store doesn't use it.
-
November 2023 by Jack Q.
Don't have Goodyear evaluate a problem with your car AC. They charge over 200 dollars for the evaluation but they don't try to repair it. They just refer you to the dealer even for a leak in the system. They absolutely should advise customers that they only evaluate and don't repair!
-
November 2023 by Marianne Jones
These folks are great and honest. Both my coworker and I have used them in the past week. The air pressure gauge at the gas station at the corner is broken so we went to them and they helped us on the spot.
