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September 2023 by Elvie Leming
Staff and bank tellers are friendly and very accommodating.
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March 2023 by Daniel Rodriguez
I don’t think these people are trained properly in what they do. They’re very nice but I’ve talked to three different people with the same issue and they all keep giving me different solutions all which don’t work and I end up having to talk to another person.
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October 2022 by Kaz
Needed to get a new card and Daniel helped me as soon as I walked in!Friendly and quick experience, I love it!
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July 2022 by San S.
Had a check I needed to cash that is from their bank. Debbie T was so awesome. Exceptional service... Ohana vibe from a big company that originated from conus, it's a rarity.
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June 2022 by C T.
I give your branch a 1 star due to your lack of customer service. I came in today around 2:32pm 22 june 2022. The lady at the entrance greeted me and told me to go make a line. The teller would be with me shortly. I noticed I was the only member in there at the time. I patiently waited 6 min (until 2:40 pm) for someone/anyone to go find where your tellers were. There was at least 3 employees sitting in their little glass cubicles and the lady at the entrance. Not 1 of them could get off their asses and go get a teller to come out from wherever they were. As I left I was told "if you are only making a deposit you can use the ATM". I turned and told the lady this is unbelievable and I would take my business to a different branch from now on. I have been a member of NFCU since 1985 and never have I encountered such terrible service at any other branches. Needless to say I went to a different branch and was in and out within 6 min. Shame on all of your employees for just sitting while a member is standing in line in front of their tellers and no one there.
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May 2022 by Kauhane L.
Great location and navy federal in general I would have to say is the best bank I've ever had. No hassle when it comes to loans or withdraw/depositing. For example I qualified for a big loan and they cut the check within 2-1/2 hours of me applying for it while my other bank HSFCU still hasn't gotten back to me going on 2 weeks lol.
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December 2021 by Urs C
I’ve only had good service at this Credit Union. Had called once to make a loan for a car. The man on the line took my info and said that the check would be ready for pick up at the hostesses desk. Fastest loanI ever experienced!! The waiting right now, due to Covid, is fine. We walked around till we got the text. More steps! But we get there before 10. So not a lot of people in line. Everyone has always been gracious and helpful. One telller having a bad day doesn’t make my whole experience.
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November 2021 by Ivan
Needed to get a new card and Daniel helped me as soon as I walked in!Friendly and quick experience, I love it!
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October 2021 by Greg Martin (SailWithGreg)
Drove all the way over here from town on Saturday to see a note on the door saying they changed their hours and don't have Saturday hours anymore at this location... but didn't bother to update Google maps. ? Update Google maps and I'll update my review with more stars, otherwise generally great service here.
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July 2021 by September Brown
They changed their hours online and it says theyre open saturdays but yesterday they were closed.
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June 2021 by Eric Swynenberg
Friday day at 2pm and they have ONE TELLER operating. I been waited for 20 minutes.
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June 2021 by Sail With Greg (Greg Martin)
Drove all the way over here from town on Saturday to see a note on the door saying they changed their hours and don't have Saturday hours anymore at this location... but didn't bother to update Google maps. ? Update Google maps and I'll update my review with more stars, otherwise generally great service here.
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June 2021 by Urs Cruz
I’ve only had good service at this Credit Union. Had called once to make a loan for a car. The man on the line took my info and said that the check would be ready for pick up at the hostesses desk. Fastest loanI ever experienced!! The waiting right now, due to Covid, is fine. We walked around till we got the text. More steps! But we get there before 10. So not a lot of people in line. Everyone has always been gracious and helpful. One telller having a bad day doesn’t make my whole experience.
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May 2021 by Jordan S.
Literally has their hours saying they're open on saturday, drove all the way there just to find out that they're closed!!! So inconvenient! I actually needed to come back here so I came after work on 5/18 when there was no one in line but was told to wait outside or to wait in my car. Processed to wait outside because I didn't expect it to be long but as I was waiting, people that came after me are being called before me and I ended up waiting 45 mins!! Unbelievable! Right when I was about to ask if they had forgotten about me I get a call to come in. And Amber literally doesn't know how to do her job, she has to go back and forth to her co-worker asking questions. Like if you keep doing back and forth I'll just ask her to help me instead of you. Also she doesn't know how to read and I have to explain everything to her, I don't know if she's new or what but she should have been the one greeting guests instead of helping people. Anyways, since she doesn't know anything she tells me that I can't get what I'm asking for. So instead of telling me that from the start I waited for 45 mins, got Amber who didn't know anything and had to explain what I needed. Don't come here, they will WASTE your time!
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May 2021 by Rachel D.
Not open on Saturday??!!! Now that restrictions have loosened you could expand your hours to banking hours back to normal (open 9-1 on Saturday). Not too much to ask. This bank is making it more difficult than ever to bank here. My first frustration is with the holds they put on my deposit every 1st and 15th. Now still closed on Saturday and on maps and website says open!! So frustrating.
