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March 2024 by Caitlin
Honestly the food was totally fine - we’re not writing home about pizza and salad. I’m writing my review for Lori. She was honestly such a doll and we really enjoyed her Hawaiian hospitality - we didn’t really see much of it from the island/natives and Lori is a native and was so welcoming and lovely. Mahalo Lori for being so kind - I hope you get some thing for my review ?
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March 2024 by Kent Yoshioka
Best pizza place to stop by when your in Kailua. Laurie and her staff is very friendly and provide great customer service! Made a festive pizza today!
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February 2024 by JAMES Balheimer
I liked the look of the place but the service was not great. There was one person I front of us and it took about 40 minutes to finally order. Workers kept going in the back while there we were waiting and there was 3 pizzas sitting there but they didn't put it in the oven until a few minutes because they were chatting. The food was mid but the pizza toppings were falling off easily, and dont even get me started on how they cut it. Also, why charge $3 extra for rise crust?? Thin crust is the same amount of dough.
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February 2024 by Duy Ninh
Really good full filling pizza!
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February 2024 by ji martin
Went around 5 pm. Staff in no hurry to serve us. Then, when she was ready, no dough rolled so we had to wait while another staff member got it. After the dough came, I asked for bacon and she had to get some. Which was fine but she had to go and search two places for it. All the time, with a ho hum attitude. Food was great, but service and the lack of prep on a Friday evening ...terrible.Vegetarian options: There's a cauliflower crust as an option and you basically make you own pizza.Parking: Right in back of storeKid-friendliness: SureWheelchair accessibility: Yes
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February 2024 by Falcon Chalet
Our order was canceled by pieology as they ran out of dough but I was charged and have not received a refund.
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January 2024 by Nathalie Wilda
Worst experience ever. Bad service and bad food…. They stop taking orders of the people in line in the restaurant and would only take orders online. We waited 40 min for nothing in line and then we ordered online and it took over 35 min to get our food. It was not even good and they forgot one of our pizza all together…. They need more staff and realize that nobody wants to experience when we went though…
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January 2024 by william stanz
I stood there waiting for well over an hour for very simple pizzas. Just 2. The staff intentionally avoids eye contact with concerned customers to avoid helping them. They all looked like it was the worst night of their lives. I wish I could have jumped back there and helped them. Owners should get more staff for a Friday night.
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January 2024 by Sydney Hoevel
Omg they take so so long to make your pizza did the go get the cheese fresh or something?. Also they have no customer service.Dietary restrictions: Do not get me wrong it’s the only place that I can find that’ll fit with my dietary restrictions like dairy, free and gluten-free but still not acceptable when there’s no line and it takes over an hour
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November 2023 by Eric F
Omg I had amazing service on Sunday during lunch from the manager at Pieology Kailua! She was so shorthanded. She was always smiling and being professional with her courteous customer service. I felt so bad ordering my pizzas from her though because she was the only one there doing a long line of people! It took thirty minutes just to custom make my pizza but this manager made it worth the wait!!! I hope she finds help soon for the front!Vegetarian options: Lots of meatless alternatives!!!
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October 2023 by Alana K
Worker in the front yesterday, Sunday, 10/22/2023 was amazing. Unfortunately she had to deal with the employee in the back that had NO clue what was going on and had to be constantly instructed to help. Luckily as soon as we ordered another employee came to help her and the many people that was in line waiting patiently. I could imagine with the right team, she would be even more awesome!Thank you sis for your service, very pleasant, even though things got stressful for her
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October 2023 by Jack Toms
Omg I had amazing service on Sunday during lunch from the manager at Pieology Kailua! She was so shorthanded. She was always smiling and being professional with her courteous customer service. I felt so bad ordering my pizzas from her though because she was the only one there doing a long line of people! It took thirty minutes just to custom make my pizza but this manager made it worth the wait!!! I hope she finds help soon for the front!Vegetarian options: Lots of meatless alternatives!!!
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October 2023 by Mahea R
Food was good. I chose my own topping but dough was stretched out so thin that the middle of the pizza was soggy. Still edible. Staff was polite and had a smile even though it was packed and they were trying to keep up. Dining area needed a bit of cleaning but understood considering how busy it was. Pricing is between 12.99- 14.99 and they have 10% off for military discounts.All in all it was ok 4 stars.
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October 2023 by D C1
I used to enjoy coming to this Pieology location. However, lately it seems to be understaffed and struggling to keep qualified workers.On our last visit, we waited in line for 30 minutes before ordering even though there were only 5 people in line when we arrived. No fault to the understaffed crew who can only work so fast as there were also constant online orders coming in.When the pizza finally arrived, it was very very burnt. It is not something that should have been served.The management definitely needs to address the staffing issue at this location.
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October 2023 by Lisa Bail
Pieology you can do better. We used to be regulars here. It took an hour to order and receive 3 takeout pizzas. They were so burned that parts were inedible. These should never have been given to a customer.
