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June 2024 by Sumiyo Kokado
2024/4/10 I went without a reservation.I was wondering if I should rent an electric bicycle somewhere else.I chose this because it was cheap so I could cover the slopes with my physical strength.We aimed for Kailua Beach and Lanikai Beach and were able to get there without getting lost using the map we received.I was able to climb the slope to Lanikai Beach easily with the gearbox without much trouble. (It is a short distance even if you get off and push by hand)I was actually glad I was using a regular bike because I was able to take the shortest course without having to go the wrong way on a one-way street with an electric bike.I think people who can ride Japanese bicycles will be able to ride it easily, even though the brakes are the opposite of what they are in Japan.There were no other customers during the rental process, soIt was easy and didn't take much time, just entering the address on the computer. The clerk was friendly and kind.
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May 2024 by Atunaisa Tongotea
Very friendly and quick service on changing my bike peddle. I highly recommend The Bike Shop Kailua for all your bike repairs
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April 2024 by M R
I rented a bicycle in March.The location is right in front of the bus stop, which can be said to be the entrance to Kailua if you take bus 67 from Waikiki to Kailua.The store opens at 9am, so when I entered the store, there was no one there, but a female staff member came right away. Although he wasn't Japanese, he understood my broken English and I was able to borrow a bicycle. Rentals start at 9:00 a.m., and reservations for about 5 hours will cost $16. It was cheaper than I expected.The bicycle is equipped with a derailleur, making it easy to ride, and also comes with a ring lock. As expected, the bike was rented from a bicycle shop, so it was in perfect condition.In conclusion, it was really convenient for walking around a city the size of Kailua. It was March, so it was a bit rainy, but I was able to walk around Kailua in the best rainy mood. Up until now, I've rented a car and walked, but from now on I'm going to take the bus to Kailua and rent a bicycle here!
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January 2024 by Kent T.
I am a resident of Kailua and went into the bike shop on 2 occasions with some questions. No one acknowledged me or said anything for that matter. I looked around for a bit and left. I recently went back on Tuesday 1/2/24 as i was interested in purchasing an e-bike. Again no acknowledgement. Had to ask where the e-bikes were located, as he pointed towards the windows. All i ask is for a hello, welcome, ask if i need any help, and say I'll be with you in a bit. I really want to purchase an e-bike and being located in kailua makes it convenient. But i refuse to do business with a company that has poor customer service. I am debating on giving it one more try as they appear to have a good selection of e-bikes. Please, do better on your customer service!
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November 2023 by Rocky L.
Great shop for a rental! I would've opted for the 105 components, but it wasn't available on a 61 frame size. Regardless, very good bike in great condition, great service and convenient location
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October 2023 by Jasmine P.
I go to The Bike Shop to get repairs. I've always had good experiences here. Customer service has been welcoming and helpful. Importantly, their repair prices have always seemed reasonable (keep in mind I'm no bike expert, though).
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September 2023 by Paula Hipp
Just left this bike shop. I walked in looking to purchase a bicycle. A man was standing there, didn’t really greet us. I asked if he sold used bikes. He looked me over, said “no”, turned and walked away. I never saw him again. There were two other men at a counter in back who just looked at us, made eye contact but other than that, wouldn’t acknowledge us. I made a statement that “no one wants to help us?” and we were ignored. I was interested in purchasing the Electra for $609 since they didn’t have a used bike for purchase but no one would help us. After walking around the small store, then standing next to the Electra for 10 minutes, we left. Guess they don’t sell to Haoles? They certainly didn’t want my business.Note: I am NOT a tourist. 57 years here in Kailua. Went to Kailua Intermediate, Kailua High, Windward and UH Manoa. Seen a lot of businesses come and go. You would think with the reduction of Japanese tourists, not renting bicycles, this shop would be more welcoming for business…
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September 2023 by Shawnté B.
First time dealing with a bike shop. Bought a new bike from a regular retail store, and it wasn't assembled well. Took it to The Bike Shop because I didn't even know what I was looking at. We were greeted warmly, but I didn't catch the gentleman's name that initially greeted us. He even walked us to the repair section that was just a few feet away to make sure we were greeted and helped there. Nick was the technician that assisted us. He quickly figured out what the issue was and made the necessary correction. I'm sure on the scale of issues, mine was pretty low, but he had outstanding customer service! He explained what was wrong and answered additional questions we had without making us feel like we were wasting his time. Will definitely be bringing my and my family's bikes here for our future bike needs!
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July 2023 by stan s
Great shop. They had exactly what I wanted and didn't try to upset me a more expensive version of what I was looking for. I was greeted when I walked it, and the employee who kelped me was awesome.
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July 2023 by Jack B
Nice dude with a bunch of piercings works at the east side location (forgot his name)…everyone else at both the Honolulu and Kailua seemed liked they had huge egos and weren’t nice! Make sure you check the bikes you rent…for $100 a day, they should be working perfectly, which the ones we rented were not!
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July 2023 by Jordan G.
The customer service in this place is absolutely awful. I dropped something off at the beginning of the year and heard nothing until mid year. An employee James wanted to sit and argue with me and cut me off about communication that he left for me. I told him I never received anything and asked to see my phone. On the other hand, an employee named Nick was so helpful and so nice. would do business with Nick, but our family being avid bile riders I will never come back because of James alone.
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June 2023 by Renzo Calore
Every time I come here Nick is very helpful and quick fixing my bike. Everyone else is very kind and helpful too and would recommend this shop to anyone!
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June 2023 by Franz Federschmidt
Great local shop to get a quality kids bike, adult bike - whatever you need. Good service, too.
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April 2023 by Amber E.
I have been in the bike shop a few times for helmets and the staff was friendly and helpful during the quick interaction. I went it the shop today to buy a new bike lock and basket for my bike. Cordell helped me and was so wonderful. He was friendly, helped me find a basket that would work on my bike and installed everything for me. We chatted while he did everything and he talked about how he loved his job. He customer service was top notch which inspired me to write this review. Thank you Cordell!
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March 2023 by roy
Went in looking for rear deraller adjustment screw. Staff took bike in back and replaced with used part. Terrific service. No charge!!
