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November 2024 by Ursula A.
I bought a 2 year membership in Dec 2023. I've gone a handful of times in the beginning mostly because the manager talked me hard into training packages. The gym is small and waiting to get on machines can be an issue. But the primary reason for not going and using my paid membership and planning on quitting is the excessive loud rap music. The company requires the decibels to be up very high. The music is a lot of angry F bombs. I can't even hear my own headphones. Mike the manager said he would "talk" to the higher ups, but nothing has changed. I'm going to quit since I never go. Literally the music is hurting my ear drums and apparently many members complain about this loud music but who cares about us, we only pay to keep the doors open. Most people wear headphones phones and listen to their music so why even play such loud Music like your in a dance club. And don't get me wrong, I like some rap music but not at 9 am blasting f bombs when we are all just waking up n trying to get moving. But this goes on all times of the day. I have tried different times. I'm done.
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October 2024 by Zach D
They dishonestly trick you into signing a contract then they require you to give them 30 days notice to terminate. This is not a rental property that you need to find someone to replace. This place is a scam. Disgusting
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October 2024 by Sylver Edge
I had an extremely disappointing experience with UFC Gym Kailua. I was a member for just one month and canceled my membership 7 days into the next month, but it ended up costing me over $1,000. Despite having email confirmation that my account was closed, the gym claimed they couldn't reach me via phone regarding an overdue amount and continued to charge me for additional months without informing me. They accidentally double-charged me for last payment, and even after two months, I haven't received a refund of the $300 they owe me.
The customer service was absolutely unacceptable. When I visited in person to resolve the issue, the manager told me not to bother him, even though he had previously confirmed my account closure via email. I felt blamed for their mistakes despite having clear email communication to support my case. I've reported them to the authorities due to these unethical practices.
Additionally, the gym itself is poorly maintained—it's dirty, the equipment is old, and the bathrooms smell unpleasant. This was consistent across all UFC Gyms I visited on Oahu (Kailua, Honolulu, Mililani). Do yourself a favor and choose another gym. It might be okay if you don't have any issues, but if you do, expect a lack of support and accountability.
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October 2024 by Harley McWha
Great atmosphere. Great people and staff employees the absolute cutest especially the girl who works in the front desk ?
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October 2024 by Yukari K
Life-Changing Training Experience with Coach Vega!!
***This is not a gym review but my experience with a personal training with Coach Vega at UFC in Kailua.
I’ve been training with Coach Vega since I joined UFC gym, and he’s completely transformed my fitness journey. As a total beginner with no idea how to exercise or lose weight, Coach Vega made everything easy to understand and approachable. From day one, he took the time to understand my goals, fitness level, and any limitations. What sets Coach Vega apart is his personalized approach—every workout is tailored to my needs, and no two sessions are the same. Thanks to his guidance, I’ve lost 24 lbs (and still going) without ever feeling like I had to starve myself. His balanced approach to fitness and nutrition has helped me gain strength, endurance, and overall confidence, all while staying injury-free. What I love most about Coach Vega is his positive attitude. Even on tough days, he keeps me motivated and energized. If you want a knowledgeable, caring, and dedicated trainer who will push you to your best, I highly recommend Coach Vega!! The results speak for themselves!!
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October 2024 by Mark Aruda
If you're looking for an exceptional personal training experience at UFC Gym Kailua, I highly recommend Coach Vega. His personalized approach truly sets him apart. From the start, he takes the time to understand your fitness goals and creates customized workout plans tailored just for you.
One of the standout features of his training is the use of helpful trackers that monitor your progress. These tools not only keep you motivated but also allow Coach Vega to adjust your workouts as you advance, ensuring you’re always challenged at the right level. His ability to teach at your own pace makes every session both productive and enjoyable.
What really makes Coach Vega shine is his cheerful and motivating attitude. He creates a positive atmosphere that makes workouts feel less like a chore and more like a rewarding experience. Whether you're a beginner or looking to elevate your skills, Coach Vega is the perfect guide on your fitness journey. You won't regret choosing him for your personal training!
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October 2024 by Ciara Fearon
Terrible Customer Service - Membership Cancellation Nightmare
I’ve had an incredibly frustrating experience with UFC Gym. I tried to cancel my membership on SEP 6, 2024 and have sent five emails over the past few weeks with no response (mind you these emails got sent to two different managers as well as a Sales Rep). I even went in person to speak with someone about canceling SEP 15 2024, and they assured me it would be taken care of. (Followed up 11 days later SEP 26 2024 and never heard back) Yet, my account is still being charged!
It’s disappointing to see a gym with such a big name have such poor customer service and lack of communication. It's unacceptable to ignore multiple requests to cancel a membership. I would not recommend this gym to anyone unless you’re prepared to jump through hoops to get anything done. Now I'm out my Last month dues PLUS the month they charged me $268. But don't worry when I finally got ahold of someone to cancel today THE 4TH PERSON IVE SPOKEN TOO, she ensured me I was able to use the gym until November 28th. (PS that women deserves a raise. she was the only person to handle this situation with any care or consideration at all and actually cancelled my membership like i have been asking for over a month. She just cant issue refunds. but unlike everyone else was extremely apologetic for the absolute circus it has been.)
Save yourself the headache and go elsewhere!
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October 2024 by Marcus Allen Atkinson
The entire staff from front desk employees, trainers, and General Manager are just awesome! We have been coming to this location almost daily for nearly 6 months and they have welcomed us like family. We utilize the kid’s care, and the staff watching over our daughter have been so kind and communicative. I feel at ease knowing these staff members are caring for my daughter.
This is a busy gym so it can be crowded at times and machines will go down every now and then. That is what happens when equipment gets used a lot! That being said, they do a fantastic job keeping up with the maintenance on high priority equipment. In addition, even though it can be crowded, the atmosphere is electric and it is pleasant to be around.
If you are looking for a gym that offers child care in Hawaii then UFC gym will be your only option so you might as well pick this one because it is the best one! Honestly, even without childcare, everything you get included with the champion membership is unbeatable. I would highly recommend this as your next gym. All of the classes they offer are amazing!
Whether you want to trial run it to see for yourself, or just get straight to the point and sign up; make sure to ask for Bobby because he will make sure you are well taken care of.
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September 2024 by Aaron Yeip
UPDATE: Why is everything always broken? I got on 4 different treadmills before I finally found one that worked. This gym is terribly maintained that’s why everything is falling apart.
Definitely the best gym on the Windward side but that comes with the downside of being extremely packed during normal peak hours 4pm-7pm M-F. Other than that nothing to complain about, energy is great and everyone is very friendly. They could definitely benefit from opening another similar location in Kaneohe.
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September 2024 by Holland Henderson
Everything at this gym is broken, and they’re either too cheap or too mismanaged to fix it. Yoga mats are cracked and ripped, machines have rust, TVs were broken for the better part of last year (fixed now), door to classroom is broken so you have to listen to the god awful music they play during your yoga class. I asked about the broken door months ago (see above, they never fix things) and was told “it’s not a priority”. Now, even though the small number of people in the gym are wearing AirPods, they won’t turn down said god awful music to a normal level so that the full yoga class can enjoy their hour.
I realize the dues that keep the place running are from the gym, not the classes, but just be aware that if you sign up, you are NOT getting a first class gym experience. I’d say it’s low- mid, emphasis on low. 24 Hours Kaneohe is much better, the Y is much cheaper. Thats the only catch here- convenience to kailua people. Take what I say with a grain of salt, as I’m not into using the gym much, and I feel ok giving at least one star because the yoga classes are awesome. The broken machines are not an inconvenience because they do have a ton of cardio machines. The dirty classroom floors may not bother you, it’s a gym, you’ll need to shower after anyway.But I figure I would complain first and maybe they will fix the door and all the other things.
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August 2024 by Nolan
It's the most expensive gym I’ve ever been to. There are multiple hidden fees. Half the cardio machines are broken most of the time, sometimes 80% of them. The water fountain has said to change the filter for the past six months. It's not what you would expect from this costly gym.
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August 2024 by Marcos Lázaro Burigo
This gym is very poorly managed. The place is hot like a sauna. You will never find equipments available. Sometimes I have to wait for stretching mats. Cleaning is another issue. Also, they installed several TVs that only show repeated scenes (very annoying)
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August 2024 by Andrea Brosch
The gym is often crowded and expensive!
This week the air conditioning broke, there is only one fan on the ceiling and another on the floor! I don't think it's fair because they said it would take 6 to 8 weeks to fix it :(
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July 2024 by A B.
AC has been broken for months and they won't fix it. It gets pretty hot in the afternoon.
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July 2024 by John H.
Terrible staff, half is just doing nothing. The administration doesn't do a good job being accountable for gym cleanliness and they often try to do the bare minimum. It's unethical the way the charge up fees of over 20$ just to switch cards to make a consistent payment. They don't even have a sauna or pool of course, no extremities that are actually worth the money. It's inherently inhumane and not the best way to pay for a gym .
