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July 2023 by Susan Lee
The friendliest USPS I've ever been to. They're thorough but efficient.
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June 2023 by josh edwards
THE best post office experience I’ve ever had! The line was 10 people long but moved so quickly I barely noticed. There were four stations open on a Saturday morning and very single employee was so nice, so helpful and extremely efficient.
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May 2023 by B K
Mail persons are lazy, and difficult to track down when mistakes are made. There seem to always be issues with packages being delivered to proper address, and when called staff are dismissive. Maybe bad apples in the bunch but it’s a trend.
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March 2023 by Charissa M.
Went to have a package shipped. Was told they won't tape the label nor had tape to only watch them tape the lady behind me. RIDICULOUS
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March 2023 by Alan Solis
First time sending mail I had some questions and wasn't very sure what to do but DENNIS best worker there he was very patient and helpful
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February 2023 by Kaitlyn P.
If you were smart enough to make it here to read this then you might want to just read this review. This is the most corrupted post office ever and never again would ever want not one thing coming thru here. Yeah i get it the military is a problem. I don't know why the military is so much off base here as other places either but yes i get it there the target. But because of that yes i would stay clear. But lets talk what i witnessed personally. They want to pass me as military but imnot. Im old school you give me respect and I'll give you respect. Im not stupid to anyone trying scam me but yeah when everyone else around you want to make you crazy but your not. Your right, i had a po box here for a year. At the end the true colors showed but now i can't believe it.I went to fill the change of address stuff because i knew even walking in here was all bad vibes and the girl lies to me screws me by closing out my box even though its paid up when i came in knowing dam well it was written and told and talked about. They saw the perfect opportunity to screw me so they did. So yeah i had to open my mouth. They left me no choice. They thought they could hind my shit and literally went on Instagram live because I know the cops don't do much but they do show up here because Kailua.. I was almost at the point of calling them just because they were literally breaking the Law by holding it. I have two names because I got married in Covid. The state changed my name, but SSI is still working on it. both of this was in the paperwork. It was no bullshit. but then.... MY ID THAT I WAITED TWO MONTHS FOR AND COST ME WELL OVER 10,000 dollars and our savings randomly showed up at my dads house a year later? Like THEY WERE HOLDING IT! They also purposely sent back my tax information, knowing that's exactly what I was waiting for when I was closing out the box. Dont worry i still got it, just sent back and forth a few times. I would have everything signature required tracking. I also call out every-time they do this crap to you. Im not your every day outsider. I am well respected in my community. So yes this deserves to be said. They behave like this knowing you leave or wont see each other. But again im not military.
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February 2023 by John Casken
Choosing the best time to go makes any wait shorter. And the staff are always so pleasant and helpful. Love the fact that the machine in the lobby is available 24hrs a day.
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November 2022 by American Novice
Line is always long like its Christmas time all year around. What’s the hold up? Dennis is the entertainer person there. Loud and has to explain everything in detail, albeit he is friendly.
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October 2022 by Kayla N.
Never delivers my packages to the correct house. I am missing a total of 6 packages and no one in the USPS seems to care. No one answers the phone either. Terrible branch.
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August 2022 by Philippa Marko
Great place to mailing anything wonderful people- except for the person closing
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August 2022 by Carson A.
The last time I was in this PO the clerk was curt and rude and clearly did not enjoy his job. And just now I tried to call their number at least four times and each time the phone just rang for minutes until it just hung-up and when I immediately called back it was busy! Clearly the people there simply ignored the phone when it was ringing and then promptly took it off the hook to keep it from ringing again. The whole crew, including the postmaster, should be fired and replaced with more competent people who are interested in keeping their jobs by doing it well.
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July 2022 by Megan A.
Dennis is the most amazing worker!!! He is so patient and kind, and can always make you smile! Make sure to thank him for all he does when you see him!!
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April 2022 by b r.
Dennis is everything! Doesn't matter how long the line is or how slow it moves or how many questions the people in front of you ask or if they want to see all the different stamps bc Dennis will always make you smile. He needs to get some kind of kailua town award!!
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April 2022 by Jen M
Probably the best experience I’ve had at a post office. Dennis provided perfect customer service.
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December 2021 by Carol E.
Dennis and Frank are awesome! despite the wait, they make coming to our little post office a pleasure.
