Walgreens, a popular pharmacy chain, has received mixed reviews from customers in the Kailua area. While some customers have praised the friendly and helpful staff, such as cashier Eric and shift lead Lois, others have expressed disappointment with the lack of empathy and compassion shown by certain medical professionals. Many customers appreciate the convenience of Walgreens, particularly the drive-through option for prescription refills, which is seen as a better alternative to the nearby Longs Drugs. Customers also commend the staff for their willingness to address concerns and assist with various transactions, such as using coupons. However, one customer had a distressing experience, describing the pharmacist as being "cold" and lacking concern for their well-being. This customer felt humiliated and expressed frustration with the difficulty in obtaining a driver's license. Despite these mixed experiences, the overall sentiment is that Walgreens in Kailua is a better option compared to the nearby Longs Drugs, with many customers praising the friendly and helpful staff. The pharmacy continues to serve the community, providing a convenient and reliable source for prescriptions and other necessities.
Peggy provided outstanding customer service at Walgreens FedEx. Thank you very much!
December 2023
I don't understand all the low ratings. I've never had an issue at this Walgreens. My prescriptions are always on time, they always answer my questions and address my concerns, the people are friendly and very helpful; and, I can also pick up any last minute necessities here. Keep up the good work! Many mahalos.
November 2023
Cashier Eric at the Kailua Store was very friendly and helpful. Great Customer Service! He made my shopping a breeze being that I had to do a few transactions in order to use my coupons.
