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September 2023 by Laraina Lavergne
I absolutely adored working with Mr. Chen and how quick the turn around was! My laptop wasn’t turning on, and he called me for pick up within the hour! Super professional and kind :) It was a nice bonus that his diagnostic service was more affordable than other competitors as well! (And no extra charge for my case!) Will definitely be recommending to any friends who have tech issues!??
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March 2023 by Gene Niblett
I went to the Chen's computer store after my computer crashed, thinking I had to buy a new one, but instead Mr. Chen repaired it just for a nominal fee and had it running better than before. He's an honest and skilled person with very affordable prices. Mahalo Mr. Chen.Gene from Kailua, HI
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October 2022 by Adrian
Nice owner. Quickly fixed my Bluetooth/WiFi card in the same day. Will be coming back here the next time I am in need of computer repair.
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July 2022 by Cathy S.
Called to see if they sold an adapter to connect a new iPad to an old computer, sadly he said they did not sell apple products. After hanging up the gentleman called back in less than five minutes to tell me he thought he had a solution. He searched through his shop and found a cord that he thought would work. I went over and picked it up, success!! So appreciative that he went the extra step!
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February 2022 by David Locke
Fast replacement of power supply and improvement on original.
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January 2022 by Kathy A
Took my computer down and Jeffery was able to diagnose the problem and fix it the same day. He is very nice and will tell you up front the approximate cost. I would go to him for any computer problems.
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July 2021 by Bob Zaucha (bobmichael301)
As a tech guy I can safely say you can bring you most valualed tech here and have no worries. Everything that is done here is done honestly and with passion. All service's are done quick. My number 1 choice over best buy any day of the week. I've brought in my laptop and my desk both got fixed.
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December 2020 by
Jeff, is great. He analyzed the problem quickly and took care of the situation. It was really great that he explained it and gave me strategies to take better care of my computer and cell phone. He explained some of the issues around power surges. I hope I won't be back, but if I need to I will be back.
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November 2020 by Vic & Karla Redding
Great computer repair store. Quick and very knowledgable. Highly recommend it.
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August 2020 by Iolani S.
I seen a post of Facebook about Chen's Store. I got super excited because I've been wanting to save some pictures in this laptop that I had for many years. Called Jeffery (owner) spoke to him and told him what kind of services I wanted. I just wanted to save my pictures I told him. He said ok, come at 1. He does only appointments because of covid. I got there, parking is a little hard to find but I parked by Goodwill. I paid a $45 diagnostic fee. He said he will look into the laptop more and if there is anything else that needs to be done he will call me. 20 minutes goes by and he tells me this computer still good!!! You want to save it or just save pictures. I said whaaaaat save it, how much it that gonna be?? Anyways, I got a new hard drive with a bigger GB, new charger for laptop (I lost the original one), newest windows update, practically a new laptop!! All of this for $300. And I got my laptop back by 3:30. I'm thankful and very happy happy happy!! Having my pictures saved was everything, but to have my laptop working new is a miracle. Mahalo Jeffery and wife!!
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July 2020 by Kanoa M.
Seriously dont go anywhere else for computer parts and repair. Chens store has been a Kailua Institution since hannabatta days when I was a toddler and it was still a hybrid convenience and computer store behind taco bell. I went to Target first to look for some mundane computer parts for my new PC that came in, and they were sold out of everything that I was looking for. I checked a couple of other stores to no avail before I even remembered Chens store. Never going anywhere else again, this is the definition of the local business you should support.
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May 2020 by Brennan Van Dam
Chen is a good dude!! Brought my computer in and he fixed it the same day. Very fast and knowledgeable.
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October 2019 by Alan Kahanu
Originally made an appointment at the Apple store to see why my iMac ran horribly slow but instead took it to Chen's for a diagnosis since he's right in Kailua. I am so grateful I did, I dropped it off in the morning, he powered it up to see what problems I was having and diagnosed the problem on the spot as being the hard drive. It's kind of what I thought, and what the online and phone Apple Care folks couldn't determine a few months ago when it was still warrantied. He reinstalled the OS via a USB and called me a few hours later to pick it up. Now my iMac runs super fast and smooth like it's brand new again! Totally saved me time having to go to Ala Moana (it would've been twice to drop off and pick up), and definitely saved me money. Thanks Jeffrey!
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October 2019 by Alan K.
Originally made an appointment at the Apple store to see why my iMac ran horribly slow but instead took it to Chen's for a diagnosis since he's right in Kailua. I am so grateful I did, I dropped it off in the morning, he powered it up to see what problems I was having and diagnosed the problem on the spot as being the hard drive. He spent the time explaining how damage can occur and the different types of hard drives (SSD vs HDD). It's kind of what I thought, and what the online and phone Apple Care folks could not determine a few months ago when it was still warrantied. He reinstalled the OS via a USB and called me a few hours later to pick it up. Now my iMac runs super fast and smooth like it's brand new again! Totally saved me time having to go to Ala Moana (it would've been twice to drop off and pick up), and definitely saved me money. Thanks Jeffrey!
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October 2019 by Chris Kim
Relly fast turn around, excellent service. Definitely recommend.
