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October 2023 by Tristen Hackenberry
Terrible service.
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March 2023 by Lisa S.
Thank you Mr. Mike Kawano, Service Manager. You provided excellent, professional and friendly service and resolved my issue promptly and with kindness. Customer service is a lost art...but you still have it!Mahalo!
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March 2023 by Melissa Tallent
There is no longer an FHB ATM here
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February 2023 by Jo
Bad service, rude female teller.
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November 2022 by Keahi L.
Came to cash a check and the transaction in total was less 10 minutes. Came before closing too!Teller was fast and didnt require me to have an account and a bonus was that she did not try to persuade me to create an account with FHB haha.Located in Windward City Shopping Center next to KFC. Easily accessible with tons of parking, handicap stalls available in front as well.
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September 2021 by Google user
I do my elderly mother in laws banking. They are friendly and helpful. Not my account. She won't leave the house since Covid.
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August 2021 by Frank Rochon
I do my elderly mother in laws banking. They are friendly and helpful. Not my account. She won't leave the house since Covid.
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May 2021 by Cheryl S.
This review is for Antonio, the teller that assisted us. My dad had a stack of savings bonds that needed to be cashed and deposited. First Hawaiian is one of the few banks that deals with saving bonds type of transactions. Antonio was the next teller open and waved us over. Being that this was a time consuming transaction, he handled it with such professionalism and a smile in his voice. He was able to help complete the whole stack. Saving us from having to come back another day. Thank you Antonio for your kindness and excellent customer service!
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March 2021 by Colleen D.
I've tried twice to contact what they call my personal banker, someone they assigned to my account. Left messages because I wanted to refi. I even answered an email survey and mentioned I did not receive a call back from the young woman. It has been weeks. Bad business ethics.
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December 2020 by Bubba S.
Never bank here. I went to the Kaneohe branch to open a savings account. The customer service rep asked me for my employment information. I asked why. She did not know, but offered to have her manager explain it to me. Her manager came over and started babbling something about protecting me from identity theft. I asked him how that helps. If I told them nothing, they'd be no better equipped to "protect" me from identity theft than if they had my employment information. He clearly did not know and was making things up. I asked him to inquire further. He called HQ and came back. He looked me in the eye and said, First Hawaiian Bank does have a reason for asking for employment information, but its an internal policy and they do not share that with customers. I was aghast. They want my personal information but won't tell me why? He was clearly lying, as were the people in HQ. He then started to threaten me--he said if I didn't like providing my employment information, then I should leave and not open an account with First Hawaiian Bank. Really? That I should entrust my hard earned money and banking needs with a bank whose employees lie and threaten? No.
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March 2020 by Keoni Lei B.
I had the worst experience there today and have been banking there for years. I went in looking to get some documents notarized. First, there is no information on the website as to how to go about getting something notarized, secondly, when trying to call their branch number and the general customer service number, there was no option to speak with a live person. With that being said, I went in during my lunch hour to get help or to see how to go about getting the documents notarized. The guy that helped me was so rude as if I was wasting his time, when all he was doing was standing around talking story. He made it a point to say that it was by appointment only and that I should have called in but he took me anyways. Then when he sat down to help me, I had asked if I could get it notarized seeing that the papers were for my other half and he was at work. Again, the guy had such an attitude in response to my question. Apparently I didn't know I couldn't get it done for him that is why I was asking my question, no need for the irritated attitude. Finally, I asked for the number to contact so that I would be able to schedule an appointment, again with attitude, he told me the general customer service number and talk to someone to make an appointment. I called the number there in front of him to show him that the prerecorded calling service didn't have an option to speak to a live person. Then his attitude changed as he was humbled by his unknowing. Just terrible!
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February 2020 by Patrick J.
If there was a no star to select, I would take it. This is the worst bank to do business with. They repossessed my car with no warning and unwilling to make a deal in payment options. Terrible customer service!!!!
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December 2019 by A V.
It looks like the tellers and manager who used to be rude have moved on to other ventures. I've had pleasant experiences here in the past year.
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October 2019 by Nicole A.
This is the worst branch. I have had such a terrible experience this past weekend I am debating whether to close my account and take my money elsewhere. The only thing keeping me from doing so is the AMAZING customer service I received and continue to receive from the Pearlridge and Kahala branches. The people at this branch (Kaneohe Bay) seem to operate individually. Depending on which person helps you, you are left to wonder what response you will get toady. This past weekend I could not deposit my paychecks, or pay for my loan because my last name recently changed. So the last name on my check do not match my loan or account name. Ok here's the deal, the other branches STILL let me deposit my own money into my own account AND pay my loan. This branch has decided to basically refuse my money and hold my account hostage. Ummm .... hello people have bills that automatically get paid so I need to be able to deposit my money. This branch is ridiculous. My advise, if you have a name change and you know that it can take awhile to get paperwork sent to you to verify your name change, put your money in another bank. Unless you like to have your own hard earned money held hostage. WORST BRANCH EVER!
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April 2019 by Mary Q.
This is our closest location and although it's one of the smaller branches Judy the Mananger and the staff are always so nice and helpful. They are quick and even when it's a busy day with a long line, they have enough tellers that it goes by quickly. I like their friendly and family atmosphere and they always call us by our name. Great doing business here.
