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November 2025 by Janet Tokuda
Got to check the scraping sound when I press the break. Mechanic found the front break were okay but the back should be looked into it on the next safety check. No charge.
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October 2025 by Donald Orton (Don)
We were experiencing an undercarriage rattle for which patient diagnosing and multiple parts/repairs were required. All was accomplished with timely progress reports were made. We will continue to relay on Lex Brodie’s-Kaneohe for our automotive issues.
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October 2025 by Hang ?
More chill vibes than town. Great customer service
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October 2025 by Allen Gurley
I frequent the Kaka’ako and Kaneohe locations of Lex Brodies and trust both of them for quality, friendly service. While it may be intimidating that they are extremely busy, it becomes apparent after the first visit that there is a reason they are so busy. They provide friendly, quality, reliable service with aloha. Today Maile assisted me when checking my car in and out and she was very friendly and personable as well as knowledgeable about all of the questions I had. Despite how busy they were I was able to have my car serviced in a timely manner and when it was nearly ready I received a friendly call to come pick it up. Maile walked me through what was done and assured me that all had been taken care of and advised me of next steps for my car registration. Aside from today’s positive experience I have had several other experiences where the service advisors have made recommendations for different services but they advised me of pros and cons and did not pressure me one way or another. I felt informed and free to make my own decision which seems to be rare at auto shops and mechanics. Lex Brodies is number one in the USA for good reason. Thanks for fabulous service every time! 🤙
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October 2025 by WRS pacspace
Always courteous, great service and on time.
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October 2025 by Gregory Johnson
I was able to get a same day appointment quickly. The staff were friendly and helpful. The work was well done and completed quickly.
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October 2025 by Lindsay Gumm
They took great care of me and my vehicle. I will be using them for all my future tire and service needs!
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October 2025 by Gary Maeshiro
Lex Brodie’s Kaneohe: (2/7/2025)
Appointment for Battery Check, Tires/Tire Sensors and Wheel Alignment. I asked lots of questions and received detailed explanations for each of these service items. Very professional and thorough check-in. Maile was most cordial too amidst the overall busyness. Similarly when I went back in to pick up my car, the checkout process was equally professional, thorough and cordial. I was so pleased with the customer service and had the most utmost confidence in the service provided with service completion explanations and detailed hard copy diagrams and information. While I was impressed with my in-person visit today, I placed two phone calls days earlier prior to completing my appointment online, and both times very cordially got responses to my questions; first call was with Maile and the other with Vechelle. With all of this combined, I asked to speak with the manager before I headed out. Maile introduced me to Rylan Miguel. I congratulated him for managing such a ‘tip-top shop’. I expressed how pleased I was with everything. I’ve been a Lex Brodie’s customer for decades and was on a mission to find another location for servicing my car - I found it! Thank you Maile for your great customer service. Thank you to those that serviced my car. Great job Rylan as the manager for such a great team - it was certainly reflected in all that transpired from beginning to end with my appointment today. Thank you very much!
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October 2025 by Bill Walstib
Good price, always friendly service, same day. New tires this time. Last time brought a flat tire that Firestone wouldn’t fix. Lex Brody fixed for free.
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August 2024 by kazuharu1964
I don't know where it is. When I step on the brakes, there is a noise, so I dropped my car off for an oil change. I had an appointment at 8:30, but they contacted me at 3pm. I went to pick it up and paid without any explanation. There was a warranty when I fixed the front brakes last time, but it seems there is no warranty for the rear brakes this time. I don't know why. And when I started driving, the noise came back when I stepped on the brakes. I'm not sure where to take it next. I'm feeling depressed at the thought of wasting half a day of my precious holiday again.
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August 2024 by Robert Moeng
Had a nail in a tire. Got it fixed and tires rotated while I waited. Mahalo to all at the Kaneohe location!
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August 2024 by Analeah Lovere-Mulcahy
I love the Lex Brody‘s service in Kaneohe! They always work things out so I come away taken care of, mahalo to your whole team!
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August 2024 by Diana luxuryretreathawaii Vacation Rental Hawaii
I had a diagnostic on my Jeep break system, the service was great!!! The ladies at the reception did a fantastic job following up with me, and overall communication and service was great!
I was given a rental car while they ordered the parts and fixed my car.
The Enterprise car lady, Jennifer, was great as well.
Overall from start to finish a 10 out of 10!!!
Thank you all!!
Diana
PS: I added the picture they have in the office!! Love it!! Many businesses should follow this model! Well done!
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August 2024 by King K.
Big shout out to the team at Lex Brodies in Kaneohe!! Solid dang customer service wow!!! From my initial call Thursday at noon, to getting the tires I needed delivered to the shop a few hours later. Annn den?!? Got me in for an appt that next morning for the tire installlation. The technicians even took extra precautions in preventing damage to the rims when replacing the tires. Special thank you to Vachelle Heyward a top notch customer service rep who made all this happen!!! She addressed all my questions and concerns, walked me through the process, and kept me updated on the status of my vehicle the entire way. Those yelp/google reviews I used to pick this place for tire service did not steer me wrong. Looking forward to buying all my tires from here! Yesssaaaahhhhh!!!
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August 2024 by paul carmody
Excellent service
