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February 2024 by SakuraMunsta2 IG
Very friendly staff and always got what I needed the first time.They never corrected me on what parts I'm buying maybe because I do my homework to make things easier for me and the staff.
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January 2024 by Maka R.
As I pulled up I saw a Napa employee assisting another customer under the hood of the customers car. Then I saw another Napa employee exit the store with a code reader to plug into the vehicle being worked on. When i walked in to the store and asked if they had a code reader available. I was told only to purchase not even a loaner. As I walked back to my vehicle, i clearly witnessed a Napa employee plug in a scanner to another customers vehicle. For that reason, Napa Kane'ohe only deserves 1 star
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October 2023 by Gayle Dudoit
They made it so easy to get a new battery, take my old and give me a discount on the new one.
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August 2023 by Mindy D.
The rudest employees at a Napa on the island. Locked the doors early during hours of business and wouldn't acknowledge the presence of someone desperate for help. Store manager, please help them be aware that customer service and kindness will go a long way on Oahu as we share info with our Ohana. Reputation goes far especially due to the fact our family runs a car business.
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July 2023 by Darryl Kubota
Great service.
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June 2023 by Joanne M.
Giving them 5 stars because they were very helpful. I just had to change my back brake light. Only had a few minutes before my niece took her road test or wed have to reschedule. I asked if I could borrow a wrench for a few minutes and thank God they had a spare set i could borrow. Changed that light just in time to get her to her testing! Thank you!
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November 2022 by Min
4 workers behind the counter with one on the phone taking a personal phone call. No other customers except me in the store.Not a single person tried to help.Will never do business here.
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April 2022 by Jeremy Miller
It's Napa. Not much to say. They Always have knowledgeable and helpful employees.
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March 2022 by Mark Nye
One thing i wish NAPA would do is match competitor prices.As for their customer service they are great and usually always have what i need in stock
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October 2021 by Tolkien L.
This is my go-to store on the island. Everyone is always efficient and knowledgeable. Store is always so clean and stocked up. I used to get most of my things online, due to just not needing to deal with humans :), but these folks are exceptional. I've been purchasing locally from them more and more since the napa website has improved their online catalog and ordering.
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September 2021 by Harold Suehiro
Very helpful great service
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August 2021 by Patrick Green
You'd be surprised what they have on stock here. Professional and friendly service.
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August 2021 by Jon Demattos
Love deez hammahz
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August 2021 by Rachel Madeyski
Helpful workers
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June 2021 by Annette Ng
The staff is very friendly and helpful
