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November 2023 by Sheldyn Hawea
I’ve been twice and I really love the Pretzels. I usually get cinnamon bites and I was kind of sus about the way they made it because it didn’t look like the cinnamon sugar got on every pretzel but was so surprised when I ate them all and they all had cinnamon flavor on it. It’s super yummy and the people that rung me up have been super kind. Really love it!!
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June 2023 by Rianna G.
I haven't been to this location since they were still downstairs in the mall. One of the downsides was it looks like their menu (and work area) shrunk down by a lot. Almost no space honestly! The other downside was there was a girl working the register (June 12 @ 12pm) who looked like she didn't wanna be there. She had black hair, glasses, and fake nails and I was waiting my turn to at least be called up to order since she was making pretzel bites for another customer. There was no "Hi how can I help you?" She just goes "What do you want?" So I immediately said "Oh you're ready now?" and gave her the same attitude and ordered which made her roll her eyes. She even yanked the cash out of my hands too that I almost did the same thing back as she handed me my change! You guys need to check in on your workers and/or who you hire because it was bad customer service and I will most likely never be coming here again which sucks cause I used to really like this location!!
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May 2023 by Maritess C.
I came here to get a snack to munch on since I was hungry. I looked at the menu and they have combos that come with a drink. I got the mozzarella filled pieces of bread that comes with a sauce. I got the cheese sauce and got salt and butter on my mini bread pieces. They make them fresh so my mozzarella cheese bread pieces were hot. She served my diet coke with my meal. I didn't want to consume my drink right away. She asked if I wanted my drink now or when my order comes out. I told her when my order comes out. Ladies were pretty quick and only took around 5 minutes or so. The price was around $12 for the combo including tax. Not bad. I would definitely come back here to try different food items or combos. Highly recommend for snack time. I forgot to take a picture of my meal lol
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February 2023 by Carolyn Yanagida
Wonderful cheese bites and efficient and friendly service !!
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November 2022 by Cindy L.
It took a while to order but that wasn't the fault of the staff members but of the customer in front of me, she had a hard time figuring out what to order so I was able to walk to a shop next door and come back to still wait behind her to order lol. I mention this because the cashier was very patient with her Got 16 pieces of their hot dog pretzels and they were tasty. I only got butter and salt on them but I believe they have multiple flavors, dipping sauces are an extra cost though they have ketchup and mustard packets for grabs at the front. As expected for mall pretzels, I do wish my food was warmer though, they were more luke warm when I was given it to eat from their front display area
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September 2022 by Noah Schuetz
4/5 times I go here they don't have anything ready. It's like they're just never prepared for people to order their food.
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March 2022 by Nadine C.
Pretzels at Windward Mall in Kaneohe, Oahu, Hawaii...Somehow, I won an e-gift card from an Instagram contest. It was either a very generous amount or I'm just not a big eater!On my first visit, I got a parmesan cheese pretzel (fun food!), mini pretzels stuffed with mozzarella cheese (yum!), and a delicious pretzel dog. I had made an account on the Pretzelmaker app, so, they rewarded me $3 on my next purchase.I went back and got the mini pretzel dogs. Gosh! They were better than I expected! Not too salty and not too greasy! I think I can do without the sprinkled salt on the outside (note to self).I guess I'm lucky that Pretzelmaker is at Windward Mall in Kaneohe. There's free parking, cool air conditioning, and nice carpeting!This was such a pleasant experience! I still have a balance on the e-gift card and the app gave me another bonus of $5 off! Woot woot! I'm a fan of soft pretzels now!
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March 2022 by Alyssa L.
I've never been somewhere where I had to walk away because the service was so bad. There an hour before close, and the two girls working were so disrespectful I couldn't believe it. Ignoring both us and other customers. Also, their phone number doesn't work so I can't call to speak to a manager. Will never go back there again.
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January 2022 by Henry McMurray
Windward MallPlaced an order for small bites. Watched other customers order and order recieved. Then asked me if they can help me. I told them I ordered 10 minutes ago. They then told me it would be another 10 min. Give me my refund and stop wasting my time.
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November 2021 by Michael Stauer
Store is closed an hour early then it's supposed to. When you drive 40 min to get pretzels it's kind of a bummer to get here and it's closed. Should update the page and Google search.
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November 2021 by Jesse R.
This place has let me down on 3 different occasions in the last 2 weeks. I went there the other day and was unable to get any pretzel bites because the young girl at the counter said they were closed even though it was at least 30 minutes before the posted closing time. Then today I went in after work around 5pm and over heard the young lady at the counter say they were closing for 15 to 20 minutes without any explanation as to why this was happening. So I waited around for them to open back up and when they did I ordered a box of pretzel bites, half cinnamon, and half salted with garlic and when I opened the box at home it was not even half full. So I paid 20.99 for the box and got only half of what should have been in there. Then I returned to get another order around 6:28pm and was told they are closed. It was not even 7pm yet so I never got to place another order. I am so disappointed with this place, it's like the employees do not want to serve the customers or something.
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September 2021 by Evey U.
Pretzelmaker is amazing for creating an app so that you can order online and then just go to the store and picking it up. I've been ordering from there so the app is like my best friend especially with deals and coupons. So my family loves getting the mozzarella stuffed bites and the mini pretzel dogs. Now for all the many months I've been ordering online when I place the order for the mozzarella stuffed bites it always came with butter and salt. Yesterday after picking up my order and arriving at home which is about a 40 minute drive I noticed no butter and salt and when I called they said that on the app under special instructions you're supposed to indicate you want it with salt and butter. I explained to them, how I've always ordered online and didn't need to put that in and I also said, "There's no instructions anywhere on the app" detailing if you want it this is what you need to state. So If you're ordering on the app make sure you write butter and salt.
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May 2021 by Mr. T.
Got here 7:00pm and closed , why? No sign or anything, store is open and gate is up but worker not saying much, whatever , they don't seem to be too helpful anyway.
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December 2020 by Kaena Leopoldo
Best pretzel spot ive ever had
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June 2020 by GoHard OrGoHome
I think most of the 1 stars is because of the wait. But the quality of food is fresh and hot most of the time. So far, no bad experiences here!