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July 2024 by Joni Aki
Not doing review on the property itself just the whole company policy in general. I already had a unit at the facility when they sent me a notice that the rental would be increased by $80+ so I decided to move to another unit and made my move in date fixed for the last day of the month (June) planning to fully vacate my old unit by the first of the following month (July) All the arrangements were made and paid online with move in date set for the 30th, of June. I asked the property manager if I was not able to finish removing all my property could they pro-rate me one day in my old unit (July 1st) to complete the move in. I was told they don't allow pro- rated fee's, if I was not out by the 30th they would charge me the full rent for the old unit also for July.
Needless to say we made sure to be out and moved in on the 30th of June. Imagine my surprise when getting a billing from Public Storage saying I owed $28 and If I didn't pay I would also be charged a late fee on top of that. When speaking with the property manager I was told that was a pro-rated charge for the 30th of June since the Public Storage computer system only takes in payments on a monthly basis. When I countered that he told me they didn't do pro-rated payments his reply was they only do pro-rated payments for move ins not for vacating the units. Really bad business practices and not very clear on move ins and move outs. Company just wanting to legally scam people by not giving pertinent information before signing. Currently looking at other option's other than Public storage.
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June 2024 by Joe Mclaughlin
Keanu was the best! Great work. Thanks!
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May 2024 by Katie Lambert
Gia was awesome. Signing up for rental was easy
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May 2024 by Jill
Our experience was excellent especially when dealing with Keanu. Because of Keanu we will definately recommend Public Self Storage to our friends and family. Keanu was always respectful, treated us with kindness and understanding.
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May 2024 by POPPY VAIOLETI
When I first rented a storage unit at Public Storage, Keanu was extremely helpful with all the details and answers to my questions as a first time “user.” Took me up to my unit, showed me how to use the key and the security gate. Today I came to add my son onto my account and Hau was here. She was SO helpful setting things up on the computer system. Couldn’t have done it myself. Thank you, Hau.
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April 2024 by Andrea S
Yesterday I went to the Kaneohe public storage and the customer was excellent!! I asked for a 5x10 space but they didn't have any so I went with the next size down and he showed me on his virtual pad how much items could fit in that space and I was That's the very one I need. He walked me to the space I purchased their lock and I was set. The paperwork process was fast paid and done. I would most assuredly recommend public storage to Everyone!!!
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February 2024 by Young Cho
Drive thru garages with nice traffic flow!
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December 2023 by Kevin Carrothers
Super efficient, Representative was awesome and the facility is clean and convenient.
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October 2023 by Kristine Jia A.
I cleared out my storage space yesterday and moved out completely. Today, I realized after I went though all my stuff, that i couldn't find my Jackery portable power station. I've already tried to look for it couple weeks back but i was only able to skim trough my stuff in the storage unit due to having too many heavy boxes and big containers. But I made sure i had it inside my storage unit from day one. i checked every single one of all the boxes when the military moving company brought them here in Oahu from VA. I had bunch of stuff i had shipped from VA and its hard to keep track now since it's been sitting in that storage for over 8 months. Now thinking about it, there may be plenty of my stuff stolen that i didn't know of. I specifically remember my portable power station because it was one of my favorite things to have for camping and it was pricey. So heads up folks. These storage units are not trustworthy and secure. I've been reading a lot of negative reviews that it might be an inside job or who knows what. Just get y'all unit locked up securely. Maybe set up some cameras inside your unit just to be safe. Buy 2-3 locks if you need to. Don't even get those locks where storage company sells.
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October 2023 by Chrystie Mendez
Keanu and the staff are always so helpful. I had the pleasure of seeing Leinaala today. She is always so courteous, caring and encouraging. I love it here...I must say that eventually when don't need the services I will be sad to leave them. Awesome group of wonderful people. So far I worked with Keanu and made payments and had questions s answered by Jeremy and Leinaala. Keep up your awesomeness all. God bless all of you and Thank you for being so good to me ❤️ ?
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September 2023 by Jj Rock
Manager on site very friendly
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September 2023 by Kevin shupe
Had a wonderful experience getting storage space
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September 2023 by Alysia D.
We were able to get a last minute unit for our belongings while we were in between rentals. Staff was great. Had carts to help with moving things. Able to get in and out of gate easily with individual code for each unit.
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July 2023 by Gerry U.
My place was clean, but most of the lights did not work and were never repaired. Also, these people will give you a "deal" to get you to sign a contract. What they don't tell you is you have to buy insurance, which adds to the monthly fee, plus there were some other fees thrown in.The WORSE part? They kept raising my rent! Every 3 months it kept going up. There were at least 4 price hikes for the year I rented. So the rate I was given at the beginning ended up being $250 more per month by the time I moved out. DO NOT USE THESE PEOPLE. They are dishonest. They don't tell you about price hikes, so you think your locker rental is a fixed price for the year. It isn't.
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April 2023 by Noemi Matsudaira
This is a large company with a small business feel in its office. Leinaala was so helpful and kind she was able to take great care of me and answered all my questions! I would for sure recommend this facility to anyone for their storage needs!
