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October 2024 by ALETA LINDSAY
The recent fiasco at Times Pharmacies was a mess. My empathy went out to the staff. They were left in the dark and left to face frustrated customers.
While I will likely take my business elsewhere because of the manner in which Corporate handled this situation, I have nothing but praise and admiration for Erika (store pharmacist), Michael (pharmacy tech) and the others working behind the counter. Erika and her staff have ALWAYS been responsive, attentive and willing to help in anyway that they can.
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November 2023 by Scott L.
Flu shots. This place is a joke. They advertise walk ins available. We get here at 9am when they open. They state "we will try to fit you in". We prefilled the online forms. No other customers here. We are the only ones waiting. 25 min later and they are still "working on the paperwork ". Go to Longs next time. They seem to figure out the paperwork and administer the shot in 5 minutes. Note. When we finally got the shot the pharmacist was very nice.
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May 2023 by Toni Asis
Times Koolau Pharmacy Manager - Erika GutierrezErika was kind and showed warm personal concern when I called her pharmacy location as a first time customer. Right away when we spoke she could hear the frustration in my voice after I explained that two of the local large chain store pharmacies I use monthly to fill my meds, told me they were out of one of my regularly ordered meds that I depend on, and could not give me a time frame for when it would be in stock nor any advice or direction, other than that I should call around to individual pharmacies to see if any of them had it in stock.After multiple calls to several different pharmacies in Honolulu and Kailua, I kept getting the same answer, there was a national shortage and back log of orders waiting to be filled and they could not give me a time frame or any suggestions, other than for me to keep calling around. Needless to say, by the time I called Times Koolau and Erika picked up my call, I was near to tears and convinced I would have to go without my medication for an undisclosed amount of time. Erika listened to my explanation, acknowledged and empathized with my situation and expressed her regret for what I was going through. She was quick to offer her help, inputting my information into their system as a new customer, then calling a Times Pharmacy location nearer to where my husband currently was (in Kailua), explained the situation to their Pharmacist and let them know my husband would be coming by with my prescription. Erika then offered to follow up with me and asked me to let my husband know that he could head over to her location if the Kailua location was unable to fill the script for any reason.She went above and beyond and while no guarantees were made, just speaking to someone who I felt was sincerely interested in helping me, was understanding, empathetic and willing to offer me their assistance in navigating a challenging situation, immediately made my anxiety and stress level lessen.The Times Kailua location was able to fill my prescription within half an hour and when I called Erika to thank her and let her know, she was so sincerely happy and relieved on my behalf, that it made me determined to switch all of my prescriptions over to a Times location near me.A big Mahalo to Erika for her warm and exemplary customer service. I highly recommend switching to Times Pharmacy if you are not already a customer. I’m sure they will make you feel like you’re part of their Ohana❤️
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May 2023 by Google user
Times Koolau Pharmacy Manager - Erika Gutierrez Erika was kind and showed warm personal concern when I called her pharmacy location as a first time customer. Right away when we spoke she could hear the frustration in my voice after I explained that two of the local large chain store pharmacies I use monthly to fill my meds, told me they were out of one of my regularly ordered meds that I depend on, and could not give me a time frame for when it would be in stock nor any advice or direction, other than that I should call around to individual pharmacies to see if any of them had it in stock. After multiple calls to several different pharmacies in Honolulu and Kailua, I kept getting the same answer, there was a national shortage and back log of orders waiting to be filled and they could not give me a time frame or any suggestions, other than for me to keep calling around. Needless to say, by the time I called Times Koolau and Erika picked up my call, I was near to tears and convinced I would have to go without my medication for an undisclosed amount of time. Erika listened to my explanation, acknowledged and empathized with my situation and expressed her regret for what I was going through. She was quick to offer her help, inputting my information into their system as a new customer, then calling a Times Pharmacy location nearer to where my husband currently was (in Kailua), explained the situation to their Pharmacist and let them know my husband would be coming by with my prescription. Erika then offered to follow up with me and asked me to let my husband know that he could head over to her location if the Kailua location was unable to fill the script for any reason. She went above and beyond and while no guarantees were made, just speaking to someone who I felt was sincerely interested in helping me, was understanding, empathetic and willing to offer me their assistance in navigating a challenging situation, immediately made my anxiety and stress level lessen. The Times Kailua location was able to fill my prescription within half an hour and when I called Erika to thank her and let her know, she was so sincerely happy and relieved on my behalf, that it made me determined to switch all of my prescriptions over to a Times location near me. A big Mahalo to Erika for her warm and exemplary customer service. I highly recommend switching to Times Pharmacy if you are not already a customer. I’m sure they will make you feel like you’re part of their Ohana❤️
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April 2021 by Gary R
Customer Service with Erika and Tyler's knowledge, personable high standards of professionalism with care, friendliness and their etiquette sets them apart from most pharmacies across the Hawaiian islands...!
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March 2020 by Jolene L.
After my uncle was taken to ER, Castle prescribed him some medication and he went back to the Holy Family Care Home. We recently established an account at this pharmacy to be closer to uncle. With ease, I was able to verify the account information for my uncle and pick up his meds with a very small co pay. Thank you Times Pharmacy for your quick and professional service. P.S. I appreciate the taped floor to mark social distancing during this covidness.
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October 2019 by Mary Q.
Nice staff, open 7 days a week, but you can also order prescriptions 7/24 and they accept most insurances. They also off flu shots.
