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February 2024 by Nicole Yvonne
The lady at the window was incredibly rude to me and my friend. She tried to cancel my truck first thing in the morning after I was told I wouldn’t be charged until I got there and now I’m disputing with my credit card because she’s overcharged me $50 because we didn’t bring her a receipt showing that we had fuel even though the truck was completely full and wouldn’t take any more fuel. We are fighting her on the mileage. It’s been a dispute since the beginning do not use this company.
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September 2023 by Dean Shivvers
Didn't have my rental.
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May 2023 by Torrence Hookington
I was hesitant to use this place from all of the reviews I read. After looking at my different options, I decided to roll the dice! I am so glad I did. The first person I dealt with was on the phone. She was full of sass. If one wasn't paying attention... her humor would come off as brash. It is sass mixed with dry humor. She had me laughing as she was giving it to me! In truth, she was giving the best options to save money (rent on Thursday vs. Friday, etc.). I was ready for round two when we picked up the uhaul, and it was a super sweet lady at the desk. She gave us all of the information and made sure we were tracking the need for a gas receipt for the return. The next day, we returned to find a different sweet lady. We left her the keys and she said she would follow up. When she followed up, everything she charged us for was what we were already tracking. No hidden cost or over charge. The staff were great. The truck was clean and ready. Location is great to, the gas station is less than a minute down the road. Super convenient for pick up, fill up and return. We had zero issues. As my wife said, it was our best Uhaul experience ever. This was our experience. I would rent there again!
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March 2023 by P Palenapa
Very bad customer service lady that works there. She’s probably the owner so she really doesn’t care to be polite. Like other customers needing receipts she insisted we get receipt or no it was we didn’t put enough gas maybe just a little off.
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March 2023 by P Naaps
Very bad customer service lady that works there. She’s probably the owner so she really doesn’t care to be polite. Like other customers needing receipts she insisted we get receipt or no it was we didn’t put enough gas maybe just a little off.
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August 2022 by Matt T
Nicest lady at the front desk! Went above and beyond to help us
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May 2022 by Sean Callahan
If I could give a negative rating I would. You can get storage elsewhere where the help is polite and helpful instead of the arschloch at the front desk at this dump. .
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March 2021 by Bill Kekawa
Outstanding service any given time I needed a U-Haul. Awesome service every time I need a vehicle.
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September 2020 by AK
Nice to have a place nearby to buy boxes. Girl was great at showing me all the options they have.
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May 2020 by Johngaleo ..
Aloha, This guy is the rudest person I have ever met in my entire time on the island. He has no parking signs on every parking space so he can yell at you and kick you out if you violate his rules! Lol gtfoh
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January 2020 by Michele Varacalli-Shoemake
Good trucks and friendly helpful staff.. they also sell boxes and packing supplies.. return what you don't use.. all good!
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November 2018 by DONA PAQUITA
Conveniently located transactions were fast.
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April 2018 by Peter Michelmore
We had the unfortunate experience of renting storage space here. Extremely rude and nasty owners. Mike the owner, tried to force myself and my friends into the back of the storage area to fight. After he chest bumped me and called me a "A F*#king Haole" I was forced to call the police before he stopped threatening us as we were moving out. As a business owner and homeowner for over 30 years in Kaneohe I am disgusted by his actions. NEVER RENT HERE.. Also, I noticed a massive infestation of termites (they WILL eat your furniture) and massive amounts of cockroach p*** on our stuff. The place is as disgusting as the owners. RUN AWAY!!
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February 2018 by Kiara Nix
Very helpful and pleasant!
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August 2017 by Muriah Johns
Great customer service!! They have two big dolleys and two small ones. Good priced boxes, pads, and other moving supplies (way cheaper than other stores). They have multiple moving trucks and only calling a few days ahead, had one available for us! Cheaper than storage unit moving trucks and Penske. And all you have to do is leave the truck in the front when you are done. No hassle! Will definitely use again if we need to move!
