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June 2023 by Google user
This is the worst store. Even the manager can’t give assistance; he’s too d*** to think. Try calling? You get someone in India. Shop at CVS/Longs for better quality, better service.
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May 2023 by Charlotte White
This is the worst store. Even the manager can’t give assistance; he’s too dumb to think. Try calling? You get someone in India. Shop at CVS/Longs for better quality, better service.
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October 2022 by Judith L.
Convenient drive through for rainy Windward side. Staff is always pleasant and seem happy to be of service. Can be a long wait at rush hours but well worth the wait,
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September 2022 by Donna O.
When Walgreen started to pop up everywhere I didn't think they would do as well if you've compared it to Longs Drugs. Walgreen had stores in Nuuanu, Market City and near Ala Moana (Flagship store) which are now closed! Walgreen have some items others stores may not offered. Good to see some different items since they have different buyers and distributors.Great they have a 24 hour drive through pharmacy. You can always get your prescription any time of the day! My friend likes their manual toothbrushes since only a few places still sell " firm" toothbrushes. Walgreen offered vast variety of handicap and health home products and test kits. You have to check out their dollar section aisle which is cool at the Kaneohe and Kalihi locations that I'm aware of. You may find mouth washes, drink mix packets, can of soups, zippered bags, soap and more in the dollar section! it's such a bargain price! They have reasonable toilet paper prices for their brand. If you're like me, the 1-ply toilet paper is perfect for those who like to use so much for one use. I'm a fan of the big jug of decaf diet Arizona drink. They have a reward program and can get their Walgreen's app on your phone and start savings. One of their store brand is "Nice" and I usually buy their snack/nuts from there alsoWorth checking it out, never know what you would find. 09/24/22 was the last day to use the coupon book since they are going all digital savings. Thanks for reading my review. =)
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September 2022 by Nelson S.
I'm writing this review because of very disappointing service that I have had at this store's photo department (which is a mess) and the pharmacy. T-Mobile offers free photos for each member regardless of household. I called T-Mobile and was told that every member can participate in the offer. I have attached the actual offer and nowhere does it state one offer for each household. I even called the store and a staff member told me that I can re-order the package which I did. I even had my card on the pick up menu so that I can pay for it should they decide to not give me the free offer and choose to deny it, I would have paid for the order. But the store instead made the decision to just cancel the order without notifying me first I found the customer service personnel to be accusatory as if I'm trying to steal the photos when in fact, as you can plainly see on the offer, it was well within the rules for two household members with separate mobile service to participate.Previously I had a disappointing experience at the pharmacy in which I made an appointment for vaccination. When I arrived I waited in line and did not get any service for well over fifteen minutes. There was no sign at the register window and then I was told by the personnel that one would have to fill out the form and wait at the hallway by the pharmacy. So I waited to be given the form to fill out and then again waited and waited with no service. And then I heard one of the team members complain how unorganized this pharmacy is. That she used to work at the bank or something and this place is unorganized. After waiting for half an hour for service I finally gave up and left. This was just unacceptable.Fast forward to my experience at the photo department and I can see how unorganized this establishment is. If you have a ton of time to waste, and I sure don't, I would not come here ever again for vaccination or photos just to be treated like the way I was by the photo department. How much does the photo department lose when customers receive free photos? Was it worth it for them to alienate a customer based on a policy that was obviously relayed to T-Mobile? Because now I will no longer purchase anything from this store in the future nor will I recommend them to friends and acquaintances. This is not how you treat customers. It is ironic that T-Mobile with its excellent customer service would be teamed up with such a store with such shabby customer service. I also want to add that I purchased an oximeter here (their brand) and it did not last long. At least it did last well after its warranty period. So when I needed this device it's screen indicator was dim I could not even read it. I changed the battery to a new one and same result. I no longer trust their brand when it comes to health devices. I have had other health devices from other pharmacies that work reliably. And I use them to care for my parents. So it is tantamount that they do work when needed.Obviously I do not recommend this store. They have been the worst business establishment I have ever encountered as far as customer service. The one star rating is well deserved.
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July 2022 by Brieana Evans
The most amazing pharmacy I’ve ever worked with! I have a son who is on life support, requires over 20+ medications, complex meds and daily changes. This means I have to deal with many pharmacies, pharmacists, technicians, etc on a daily basis. I have never met a pharmacy who goes out of their way to help a patient get the medications that is needed and ACTUALLY SINCERELY CARE. My son was being sent to the PICU because we couldn’t find one of his medications on island due to the shortage but Tanya and Sarah went out of their way to make things happen to receive the medication and prevent a hospital admission. LOVE LOVE LOVE and adore this pharmacy and workers! Thank you xx
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May 2022 by Sandi Y.
Made a Covid test appointment online on the Walgreens website for my boyfriend and his daughter on may 5th. Got the email for the confirmation what to bring , how long it's gonna take to get test results. Which it said 48 hrs.... I'm like ok great 2 days appointment made.When my boyfriend and his daughter get there they took the test and the people there now tells them "oh your results will come in 5-7 days..." WTH !!!!!! 5-7 days talk about FALSE ADVERTISEMENT! Really .... If I knew that I would've have even made the appointment for them in the 1st place. Total BS! I'm so disappointed.
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February 2022 by Betty Q.
Went to Kaneohe Walgreens to pickup a free photo order. At the photo department, I not only don't have a photo to pickup, I am also blocked from any free photo promotions because I abused the promotions by ordering more than one. The manager said it's one per household, which she said upper management said. At the time of ordering, which promotions I receive through social media, I did not see a one per household rule. Perhaps social media does not include it? Many people receive promotions. Is everyone to ask each other in the same household if they will be using the promotion to make sure only one of us will be using the promotion? Although I did mention this rule to my family members, I do not control their actions. As a result, I have been blocked in receiving their free photo promotions. I messaged Walgreens for the one per household rule twice. No response to first message. Second message, they sent my message to management. It's most likely an automated reply. I suspect Walgreens blocked me from all stores. So what prompted this review? I received a promotional email from Walgreens for a free 8x10 photo. Now, I know the Kaneohe Walgreens is not going to honor it. And I suspect other Walgreens stores as well. I know the emails are sent to subscribers like mass production, like farm letters. Next step will be to unsubscribe all emails from Walgreens.
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May 2021 by Kamailio J.
As a general rule I like Walgreens. However, 5/29/21 changed my mind (at least for this location). I placed an online order that was shipped to the store. I went inside and asked the photo counter if this was where I could pick up an online order and Shelbi said yes. She asked my last name which is common and easy to spell and said she couldn't find the order. Since this is a frequent occurrence at multiple locations I was prepared with my order confirmation and notification that it was ready to pick up. She refused to look at it. I confirmed the address with her and asked if I could give the order number and she declined. I gave her the last name again and she just browsed the shelves and said it's not here. So, she got a supervisor who took her to the back and then back behind the photo booth and found it right away. That's when Shelbi explained to her boss that it was my fault because I supposedly said "I'm picking up a curbside order." When I explained that I never said curbside nor would I because I was standing inside the store not waiting in my car she began to argue with me telling me multiple times that I was wrong. I confronted her and told her I'd like my purchase and stop arguing and calling me a liar and the supervisor did nothing. I told the supervisor that because she has done nothing I want her supervisor. She continually told me she is the supervisor and refused to give me her supervisor's name. Merlynn purposely antagonized the situation and turned it into a scene in front of multiple people. I don't appreciate being called a liar over something so stupid as Shelbi was too lazy to look for the box. Merlynn insisted on me telling her the contents of the box in front of everyone to help her locate it. Hello...look at the email your company sent me or just ask is it photo or not? It's a PHARMACY so why are you violating my privacy asking me what's in the box? I was finally told after multiple requests that Cory is the supervisor of the store. I will be calling to file a complaint against both of these rude lazy employees.
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April 2021 by James M.
I won't be using this store again. I placed an order for an Oximeter that the store online indicated there was 9 in stock. I get there and they were out. A text was sent AFTER I placed it notifying me about that but when I pulled up my messages it was not viewable. I only saw the text telling me to contact the store enroute and when I arrived. 2 Things Walgreens needs to tighten their software to accurately display the amount in store. Once an item is purchased, it should automatically be deleted from inventory.
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April 2021 by Phillip E S.
Placed an online order for photo development. A few hours after submission, the pictures were ready for pick up. The process to pick up and pay was very easy and smooth. I will definitely pick Walgreens again for my photo needs.
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March 2021 by Shantell C.
Worst parking lot ever thanks to the insane Starbucks line that blocks all routes between Walgreens, Petsmart and Long's. Such a pain in the butt to park or drive through. Buuuuttttt....the two pharm techs Taylor and Tiana were awesome and patient. Much appreciated.
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March 2021 by C K.
Manager Cory at this store is great and provides awesome customer service. Great job and Thank you !!!
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January 2021 by T K.
DO NOT USE THIS PHARMACY! Wow, this is the slowest pharmacy I have ever used. Walk in or drive thru, it doesn't matter, both very slow. I recommend you go to Long's/CVS right next door instead.
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October 2020 by Doreen K.
Terrible customer service, especially pharmacy. My mom had a prescription called in. When she got there they claimed they didn't get the call. Doctors office is right next door to Walgreens. Mom had to call the doctor to make the request again. Mom went to the clerk to check if they got the call they said no and by this time they started to close up for lunch. So my mom had to return hours later for her prescription. No care for their kupuna. No problem we'll take our business to Long's.