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December 2023 by Toby I.
Came in to get a prescription filled and it was done in 15 minutes. I was flabbergasted because usually this takes at least a day on the mainland and the worker was so nice and efficient. I'm glad I came to this Walgreens and I'll come back again if I ever need anything
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November 2023 by Michelle L.
Prescriptions are way cheaper at Walgreens than Long's!!! All these years I've been going to Long's!!! I picked up a prescription a few months ago and it was $100 (with insurance) at Long's!!! The next time I picked up the same prescription from Walgreens and it was $25.00!!! I am sick to my stomach!!!
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November 2023 by Jaden Carter
Took the pharmacy over an hour to tell me they didnt have the meds for a common prescription. Next time check inventory before wasting my time. Go to Longs Drugs nextdoor.
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May 2023 by Jake Turner
Absolutely horrible service. My wife and I made appointments online for COVID boosters. One hour in, and nothing. The manager, Therese clearly doesn’t care. The staff have no systems in place, they just react.Customers deserve better.Don’t go here.
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March 2023 by angela feliciano
Has a fedEx drop off in the photo department. Its not a full service FedEx so restrictions apply. Not batteries, perishables or xl packages. Items must be pre-packed and have a label
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January 2023 by Daniel M.
I use prescription delivery to avoid the endless drive thru line--sometimes it's a 20-30 minute wait. I've never had a problem with delivery until this past week. Not only was my delivery canceled, no one bothered to even tell me about it. After waiting four days without a word, I called walgreens and was told my prescription was sitting on a counter waiting to be picked up by a doordash driver. I was told to call dooordash, since the problem was on their end. So I call doordash, and they tell me the order was cancelled by walgreens and I should call them.I give up. Prescription delivery is supposed to make things easier, not exponentially harder. If I'd just waited in that 20-minute drive thru line, I'd have gotten my prescription days ago. Maybe I'll have better luck at another location.
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November 2022 by Jer
I like shopping at Walgreens, they have great sales and the pharmacy department does an excellent job filling my prescriptions and providing various types of shots like COVID boosters etc…
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October 2022 by Judith L.
Convenient drive through for rainy Windward side. Staff is always pleasant and seem happy to be of service. Can be a long wait at rush hours but well worth the wait,
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September 2022 by Donna O.
When Walgreen started to pop up everywhere I didn't think they would do as well if you've compared it to Longs Drugs. Walgreen had stores in Nuuanu, Market City and near Ala Moana (Flagship store) which are now closed! Walgreen have some items others stores may not offered. Good to see some different items since they have different buyers and distributors.Great they have a 24 hour drive through pharmacy. You can always get your prescription any time of the day! My friend likes their manual toothbrushes since only a few places still sell " firm" toothbrushes. Walgreen offered vast variety of handicap and health home products and test kits. You have to check out their dollar section aisle which is cool at the Kaneohe and Kalihi locations that I'm aware of. You may find mouth washes, drink mix packets, can of soups, zippered bags, soap and more in the dollar section! it's such a bargain price! They have reasonable toilet paper prices for their brand. If you're like me, the 1-ply toilet paper is perfect for those who like to use so much for one use. I'm a fan of the big jug of decaf diet Arizona drink. They have a reward program and can get their Walgreen's app on your phone and start savings. One of their store brand is "Nice" and I usually buy their snack/nuts from there alsoWorth checking it out, never know what you would find. 09/24/22 was the last day to use the coupon book since they are going all digital savings. Thanks for reading my review. =)
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September 2022 by Nelson S.
I'm writing this review because of very disappointing service that I have had at this store's photo department (which is a mess) and the pharmacy. T-Mobile offers free photos for each member regardless of household. I called T-Mobile and was told that every member can participate in the offer. I have attached the actual offer and nowhere does it state one offer for each household. I even called the store and a staff member told me that I can re-order the package which I did. I even had my card on the pick up menu so that I can pay for it should they decide to not give me the free offer and choose to deny it, I would have paid for the order. But the store instead made the decision to just cancel the order without notifying me first I found the customer service personnel to be accusatory as if I'm trying to steal the photos when in fact, as you can plainly see on the offer, it was well within the rules for two household members with separate mobile service to participate.Previously I had a disappointing experience at the pharmacy in which I made an appointment for vaccination. When I arrived I waited in line and did not get any service for well over fifteen minutes. There was no sign at the register window and then I was told by the personnel that one would have to fill out the form and wait at the hallway by the pharmacy. So I waited to be given the form to fill out and then again waited and waited with no service. And then I heard one of the team members complain how unorganized this pharmacy is. That she used to work at the bank or something and this place is unorganized. After waiting for half an hour for service I finally gave up and left. This was just unacceptable.Fast forward to my experience at the photo department and I can see how unorganized this establishment is. If you have a ton of time to waste, and I sure don't, I would not come here ever again for vaccination or photos just to be treated like the way I was by the photo department. How much does the photo department lose when customers receive free photos? Was it worth it for them to alienate a customer based on a policy that was obviously relayed to T-Mobile? Because now I will no longer purchase anything from this store in the future nor will I recommend them to friends and acquaintances. This is not how you treat customers. It is ironic that T-Mobile with its excellent customer service would be teamed up with such a store with such shabby customer service. I also want to add that I purchased an oximeter here (their brand) and it did not last long. At least it did last well after its warranty period. So when I needed this device it's screen indicator was dim I could not even read it. I changed the battery to a new one and same result. I no longer trust their brand when it comes to health devices. I have had other health devices from other pharmacies that work reliably. And I use them to care for my parents. So it is tantamount that they do work when needed.Obviously I do not recommend this store. They have been the worst business establishment I have ever encountered as far as customer service. The one star rating is well deserved.
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May 2022 by Sherrill Sturm
Most of the complaints here seem to center on the pharmacy. I never had any problem with the pharmacy. I also never met a rude worker; in fact, they are all very helpful. Maybe, at the beginning of the pandemic, there were more problems, but I never personally encountered any. I like their online service best. They pack your items for you to pick up. Their sales are phenomenal if you are a member. Their prices are good even if you are not. Their in-store stock is smaller than CVS (Longs), but that means less distance to cover to see if what you want is in stock, too.
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May 2022 by Sandi Y.
Made a Covid test appointment online on the Walgreens website for my boyfriend and his daughter on may 5th. Got the email for the confirmation what to bring , how long it's gonna take to get test results. Which it said 48 hrs.... I'm like ok great 2 days appointment made. When my boyfriend and his daughter get there they took the test and the people there now tells them "oh your results will come in 5-7 days..." WTH !!!!!! 5-7 days talk about FALSE ADVERTISEMENT! Really .... If I knew that I would've have even made the appointment for them in the 1st place. Total BS! I'm so disappointed.
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February 2022 by Betty Q.
Went to Kaneohe Walgreens to pickup a free photo order. At the photo department, I not only don't have a photo to pickup, I am also blocked from any free photo promotions because I abused the promotions by ordering more than one. The manager said it's one per household, which she said upper management said. At the time of ordering, which promotions I receive through social media, I did not see a one per household rule. Perhaps social media does not include it? Many people receive promotions. Is everyone to ask each other in the same household if they will be using the promotion to make sure only one of us will be using the promotion? Although I did mention this rule to my family members, I do not control their actions. As a result, I have been blocked in receiving their free photo promotions. I messaged Walgreens for the one per household rule twice. No response to first message. Second message, they sent my message to management. It's most likely an automated reply. I suspect Walgreens blocked me from all stores. So what prompted this review? I received a promotional email from Walgreens for a free 8x10 photo. Now, I know the Kaneohe Walgreens is not going to honor it. And I suspect other Walgreens stores as well. I know the emails are sent to subscribers like mass production, like farm letters. Next step will be to unsubscribe all emails from Walgreens.
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February 2022 by Destiny Figueroa
Customer service needs to be better!
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January 2022 by G L
Horrible photo center customer service.
