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July 2023 by Calvin Ishikawa
I was home for an Ohana reunion and H.S. luncheon. My son asked me to check on a wedding band for. I shopped about five jewelry shops then I saw Gold Mart in the mall. I asked Bella for a price on what I wanted. I was so surprised that the her price, that told to order it and ship it to me Tucson, AZ. I received it in two weeks and my son and I was really happy with the product and time. Mahalo Bella and Gold Mart.
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November 2022 by Cynthia Ly
I have nothing but amazing things to say about Gold Mart! A few months ago, my husband and I were in search of a wedding band shortly before our wedding. After going to countless stores with no luck, we found Gold Mart and were so happy we did. Not only did we find the perfect ring, the sweet couple behind the counter really went above and beyond for us. Incredible service! We'll definitely be back. If you're looking for a friendly, trustworthy jeweler, I couldn't recommend Gold Mart more.
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October 2022 by Cherry Khan
Overpriced jewelry! Management said within seven days could take it back. They failed to say exchange only. Never coming here again
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February 2022 by Chaka Khan
Overpriced jewelry! Management said within seven days could take it back. They failed to say exchange only. Never coming here again
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January 2022 by bernard f.
I feel ripped off by this company and the policy's behind their refunds. It is sad that they do not honor a refund within four days of purchase.
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January 2022 by Liz A.
Beware of this store! Poor communication! They do not explain that there is no refund until you look at the receipt. By that time it's too late because the item was already purchased.
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December 2021 by Kelly Marie Chavez
Just what I was looking for! I’ve been wearing heirloom jewelry most my life. Lost my initial necklace years ago at the gym and couldn’t find the same since - some close, but not the same. Being on the mainland, it’s hard to really continue to look and shop, but I found windward gold mart and found my lost pendant style! I feel complete again!!! Can’t wait to get more from you guys! Mahalo plenty!
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July 2020 by Josh B.
I purchased a 22" 14K YellowGold Necklace worth $2302.79 from Windward GoldMart (discounted). The real price is $3K++. The seller chose the type of necklace despite my inquiry of other type or make. She insisted that I am getting the best necklace for my hook pearl & gold pendant. After awhile, the necklace caused my neck discomfort every time I wear it - irritation, swelling, redness, itchiness. I went back to request for a replacement of different style (not diamond cut) due to it cause friction on my neck/skin. It's quite sharp. The seller insisted that it's the alloy that cause the problem since it's only 14K. She added that 1% of gold buyers experience this issue. She made the impression that I am the unlucky customer of the 1% and so, she will not entertain my exchange. If ever, even that I am willing to pay the difference of a higher quality (than what she chosen for me during our first visit), she will not credit the whole amount. She refused and only will give me an exchange for a much lower price necklace. She will not credit me the full amount of the original price. I am filing a complaint to the proper authority/agency. This is in violation of the 481B. Unfair & Deceptive Practices & 481.B-5.5. The merchant of Windward GoldMart is greedy, unfair and deceptive. I do not recommend this store for they have bad/poor reviews and rate which I failed to check before buying. This is the only jewelry store that is open during the time I purchased last May 24, 2020. Poor service!!!
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May 2020 by Codel X.
I recently inquired with Gold Mart via Instagram about one of their gold heart initial pieces as I was looking for a small gift for my girlfriend. I was responded to really fast and was helped to purchase one of their pieces. Great customer service at the least, I will forsure be buying again in the future. Thank you Gold Mart
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April 2020 by Chance Beyer
Honestly, jewelry stores at malls are way over priced! I went to this store and bought me a gold rope chain for about $620. A few months later I went to another store not at a mall and the trade in value to upgrade was only worth $175??? And at that shop, everything equal (weight, size, style) the chain was only around $420 BRAND NEW! Watch out for jewelry shops like this, waste money
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November 2019 by Qiwi Nz
Eine Shoppingmall halt....mit vielen Essmöglichkriten
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October 2019 by raidersman80
Friendly staff. Prices are comparable with others. Cheaper doesn't always mean better. Shop around before you buy.
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September 2019 by Alicia M.
DO NOT BUY FROM HERE! FAKE! I bought my son a small gold rope chain from here for $1100. I ended up getting him a bigger one else where & went to pawn the one that I bought from them & the lady said it was fake. She said it's not real gold nor real silver & whoever we bought it from illegally stamped it w/ the 14k sign. UNREAL. Don't trust these people!!!!
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July 2019 by Lauren M.
My dad went in to look for a wedding band to replace his original that he doesn't fit anymore and we were assisted by Alan and his expertise spoke for itself. My dad ended up choosing one that fit him and met his expectations. I mean I think my dad called it "so chic" Bahahah but anyways big ups to Gold Mart for following thru once again. My mom and I have hawaiian bracelets bought from here and Gold Mart is so awesome to clean and shine them whenever we want so we got them shined and glossed in less than a minute all while waiting for my dad to pick out his ring. Real friendly staff and good quality jewelry, no fakes, no scams! What more can you ask for?
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June 2019 by HaynGirly L.
Save your money go elsewhere. The jewelry here seems great at the time of purchase but when you take it home it easily breaks.
