AutoZone Kapaa #5209in Kapaa, HI is a leading retailer of automotive replacement parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store has received positive reviews from customers for its exceptional customer service. Customers have praised the knowledgeable and helpful staff, who have gone out of their way to assist them with various automotive issues. One customer, Alex, was commended for his patience and professionalism in addressing the complications with the customer's pickup truck, even offering to perform an oil change at the end of his shift. Another customer, Kai, was impressed with the staff's willingness to quickly fix a fender grill issue on a rental car, rather than trying to sell the customer an unnecessary specialty tool. Similarly, a customer named Ryan was praised for his thorough explanation of the customer's car issues and for helping to find the correct product and adding the coolant. Customers have also appreciated the store's friendly, caring, and altruistic staff, who have been willing to lend a hand in emergency situations, such as providing a battery charger to a stranded customer. Overall, AutoZone Kapaa #5209 has earned a reputation for its exceptional customer service and its commitment to helping customers with their automotive needs.
Alex provided the absolute best service in helping replace our windshield wipers and answer other engine questions. We highly recommend this store and specifically Alex!!
April 2025
Legit, friendly, helpful , way better management now days ( past few years)
April 2025
Went into Auto Zone with a fender grill issue on my rental car that I was worried would cost me. Kai asked to take a look, as the car was outside. Long story short: instead of trying to sell me a specialty tool I may not be able to use, he fixed it in 5 minutes. Amazing customer service. Great kid. Thanks Kai.
