AutoZone Kapaa #5209in Kapaa, HI is a leading retailer of automotive replacement parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store has received positive reviews from customers for its exceptional customer service. Customers have praised the knowledgeable and helpful staff, who have gone out of their way to assist them with various automotive issues. One customer, Alex, was commended for his patience and professionalism in addressing the complications with the customer's pickup truck, even offering to perform an oil change at the end of his shift. Another customer, Kai, was impressed with the staff's willingness to quickly fix a fender grill issue on a rental car, rather than trying to sell the customer an unnecessary specialty tool. Similarly, a customer named Ryan was praised for his thorough explanation of the customer's car issues and for helping to find the correct product and adding the coolant. Customers have also appreciated the store's friendly, caring, and altruistic staff, who have been willing to lend a hand in emergency situations, such as providing a battery charger to a stranded customer. Overall, AutoZone Kapaa #5209 has earned a reputation for its exceptional customer service and its commitment to helping customers with their automotive needs.
Alex was great! He sold me a new battery and installed it for me. Service above and beyond a normal parts store.
April 2026
alex and the the team were super helpful in finding things i needed for a project
March 2026
Jonathan at Kapaa Autozone went above and beyond to help me,friendly caring costumer service-thank you very much-you helped me with the product I needed and assisted me at my car-you made me feel so welcome!! 3/4-Today Alex helped me purchase an air inflator and he added air to all of of my tires-thank you Alex!!!
