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March 2024 by Lee Willis
People are very friendly and knowledgeable. I trust them.
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January 2024 by Ben Green
Great place! Brian was incredibly helpful in getting my packages packed and delivered.Music is great too!
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November 2023 by Christie Jones Thompson
The owner and employees here are just so great! Always helpful, always informative and ready to solve any problem. I got my mailbox here because the US Post Office has such short hours, and these guys are open 7 days a week! They are always there during their stated hours which is rare in this area!No one is ever grumpy (at least it doesn’t show) and they strike the perfect balance between professionalism and personal attention. I really recommend this UPS store to anyone!
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November 2023 by Krisztina Davidson
The service and staff is awesome.I can use the address as a physical address if I need to.I get a text message when I get a package.
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September 2023 by Helena M.
They keep losing our mail. It's very frustrating they also give us the wrong mail. We pay for a mailbox here and it's hit or miss wether we get our packages and mail. I've had some very important items tracked saying delivered and yet we never got any of it. Then they hand us packages that belong to another mailbox.
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June 2023 by Kelsey Owen
Everyone who works there that I've interacted with is super nice and helpful
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March 2023 by Joel G.
As automation reduces personal service in so many 'service' professions, the Lihue UPS store offered professional human help. Organizing multiple documents from a flash drive to notarized copies ready to send, went from being a monumental task to a pleasant 15 minutes in a very positive environment. We are fortunate to have such a great operation on Kauai
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January 2023 by Katherine Keen - Melendez
A great place to get copies, scans, fax, ship packages and do Amazon Returns. Notary for the most affordable price anywhere. Convenient location to have a post office box. Computer access and services are available as well.It’s Da One Stop Shop On Island. Fun social environment and a friendly team spirit at work.
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January 2023 by Alina C. Supino
i am always so happy to visit the ups store :) i have had a mail box here for about three years and receive many packages with no issues whatsoever :) the people are very personable and remember small details about my preferences that uplift my day :) i once had a package that they couldn't find and the kind lady at the desk was so concerned that when i visited a week later she sincerely gave me an update that it wasn't lost (i already picked it up). i was so surprised she remembered :) i can be shy and some of my most enjoyable human interactions have been here, especially during covid : ) thank you!
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November 2022 by Khalifa Garnaj
Just want to give these people a shout out because they are always so nice to me and very helpful. I came here on 11/9 in the morning with a billion things to return from Amazon and they were so helpful. I really appreciate how nice they are here every time i come in!!
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October 2022 by Blaise La Madrid
35 minute wait. Excusable - everyone on island is understaffed. When I walked in, 3 people infront of me. The one and only person seemed new (benefit of the doubt). Nice guy however, it'd not what you say it's how you say it.Ignored me but spoke to everyone else ("goodmorning, sorry for the wait"). Had the audacity to tell me, "its okay if you dont want to have a conversation with me".Asked me weird questions like, "what's in the package?" ( I don't know if that is legal).Just go to the post office down the street or the lihue location. Worth the extra drive.
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August 2022 by K R.
This UPS store has excellent customer service. They are always willing to go above and beyond to make sure that your mailing and shipping needs are met. Josh, Carlina, Brian, and Cathy are an amazing team!! I don't know what I would do without them.
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May 2022 by Annette Davis
I had a PO box at this location for 6 years. I always had a pleasant experience. The manager Mrs.Cathy answered all my questions always and I never felt rushed. They're also service ? dog friendly. The staff is excellent, I wish I could have brought them with me to San Diego, CA I miss y'all, and so does Peanut (service dog)
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August 2021 by Maggie M.
I went in to use their computer so I could print and then fax a tax document. An older woman working their suggested I forward the email to her personal email so she could open and print it for me. I told her ABDOLUTELY NOT, the doc had my social security number all over it. She was insistent, said she did it for people all the time and continued to argue with me until I left and went to the UPS store in Lihue who were appalled when I told them about my experience. Against my better judgment, I went in to mail some books, dealt with the same woman and I asked for the media shipping rate. I was basically ripped off and paid far more than I should have. To make matters worse, I could tell she was confused but she insisted she had put the right books in the right boxes and refused to let me inspect. Two of the 4 books wound up at the wrong address. More than anything, I'm alarmed by the encounter where she insisted I send her my tax documents. That seemed very shady. I shudder to think what she would have done with my social security number.
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July 2021 by FD LD
Great job staff -- thanks for everything and all the help inbetween. We got you each a Panda Express gift card for all your hardwork to show our family's appreciation. Good job! ?
