The Bank of Hawaii's Kapolei branch is widely appreciated for its friendly and helpful staff, providing good customer service and quick assistance. Customers often mention that staff members go out of their way to assist, even during busy times, with some reviews highlighting specific employees like Bernice and a male supervisor, who offer friendly, calm, and helpful service. The branch's Saturday hours are especially valued by customers with weekday work schedules, making it convenient for their banking needs. However, there are some negative experiences reported, particularly concerning one staff member. One reviewer expressed dissatisfaction with a staff member named Mary Jane, describing her as rude, lazy, and unhelpful, which led to a significant financial mistake for the customer. They advise others not to seek her assistance due to her prior complaints and her handling of a HELOC issue. Overall, the branch is praised for its friendly atmosphere, quick service, and helpful staff, with some exceptions. Customers who receive good service often feel confident and satisfied with their banking experience, while a few warn about specific staff members' conduct. The branch maintains a reputation for good customer service, especially appreciated for its weekend hours and the welcoming environment created by the staff.
For years, the Kapolei branch of Bank of Hawai‘i has been amazing. Everyone is helpful and kind. Consistently positive experiences.
November 2022
Only went in for a simple payment and I got help from 2 staff members. They were very nice and welcoming. Very helpful. Service was quick. I was in and out.
September 2022
Customer service is always great every time I do business here. Love the Saturday hours. I work Monday through Friday with late hours. So this is very convenient.
