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September 2023 by Kanao Y.
I had tried this businesses service months before finally writing this review because I have only now gotten around to fixing my PC tower. This business had advertised on their website that there is a free diagnostic available if you ask for service but it isn't exactly the traditional definition of "free". What he meant by free was that if I was to follow through with a repair that I would get the diagnostic charged docked off of the rest of the final charge. That wasn't stated anywhere visibly on the front page of their website at the time I had screenshotted their website. Only the alluring possibility of a free diagnostic. Probably was a fault on my part because no service is free and I would've had no problem with this service if it was even accurate. Earlier this month I actually took my PC tower into Best Buy and bought their diagnostic and servicing package for a year. I had told them what I had been told by this service stating that my motherboard was diagnosed as the problem. I get a phone call two days later from Best Buy saying the motherboard is in perfect working condition and it's the power supply that was making my PC continuously crash. (By the way the diagnostic first time fee for Best Buy is only 45 dollars if you just wanted a diagnostic). So on top of this diagnostic being wrong from this service, I was also charged 100 dollars which I was apparently contractually obligated to pay. The original price of the "bench fee and diagnostic" was actually 125 dollars but he threw in a "first time discount" of 25 dollars off. If you're having a problem just go to Best Buy it's literally way more cost effective and accurate. (Also if you think this review is fake and where is my proof that Best Buy said the power source is the problem I'd be more than happy to get their copy of my paper work for my PC stating the problem was the power supply) Thank you~!(Edit: I didn't even get to mention the part where he quoted a 425 dollar estimate for replacing my supposedly broken motherboard which by the way is just horrendously overpriced. You can purchase a compatible motherboard with your PC parts and a good one at that for like 125 dollars and take it to Best Buy to get the hardware installed if you can't do it yourself. On a side note his contract mentioned that you aren't allowed to "be belligerent" whatever being belligerent is defined as, or else you would be charged extra for "being belligerent".)
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January 2023 by Toan N.
My hdmi port broke for my Xbox series X the very moment I had my gaming set up in my room. Initially, I was going to repair it myself until I looked it up on youtube, then BOOM, I was lost for words.Fast forward, I googled around and stumbled upon E&A 808 Repair. I called at 8:00 pm even though closing hours was 7:00 pm -- Eric answered! You can gauge the quality of a person's customer service by their attitude nearing or after shop hours -- Eric was polite, engaging, and listened intently to my needs!I quickly set up an appointment with him. Eric is very professional and responsive. For the labor required, Eric's price was very reasonable! He does pick up and drop off.Eric quoted me a week for return time, but got it done in 5 days! He called me immediately and we scheduled a pick-up.All in all, I would go to Eric for any console repair. He's professional and knows how to get the job done. Even my buddies knew who he was so his services are reputable. Thank you Eric.
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November 2022 by abbee johnson
Called him to ask a few questions and he was extremely rude and yelled at me and my husband. Very unprofessional and uncalled for.
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July 2022 by Gavin Dixon
Knowledgeable, quick service. We were in and out within an hour with a working Xbox. My son was very happy.
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June 2022 by Herbert H.
Just got my iPad back. Eric did a fantastic job. Very reasonable with quality service. I would not hesitate to use his services again. Herb H.
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March 2022 by Autumn
Eric was AWESOME! I brought in an Apple Watch. The screen had cracked and I needed to replace it I googled and called around and to my surprise NO ONE does apple watches besides apple and Best Buy but prices are super high. here at 808 repair prices was very reasonable and it even came with warranty without paying extra! Eric was a great help he kept in contact with me through the process he was honest from day 1!! I went in to change my screen and he went and looked to make sure everything was good and he actually noticed that the battery was really bad (ready to explode kine bad) and good thing he caught that because I was supposed to ask if he could change the battery too and I forgot so I’m glad he got that! And I know that if something doesn’t go right he won’t leave the problem unresolved. He fixes it or replaces it so that you’re not left hanging and he doesn’t charge you extra. He’s Fair not money hungry!Eric was also so patient when it was time to pay.. the person who said they were going to pay for a repair over the phone decided last minute that he didn’t want to pay. Mind you he needed to leave to deal with some family things and he stayed back to help me to make sure I was able to leave with the watch and not have wasted both of our time. Although there was some bossyness going on Eric stayed professional the whole time! I even tried to tip him for helping me and staying back but he didn’t let me. So if anyone asks YES THIS PLACE IS LEGIT ERIC IS FAIR PATIENT AND AWESOME thank you so so much Eric! You’re awesome we’ll be back guaranteeeeee ?-Autumn ?♀️
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February 2022 by Heavy_Logic
Little pricey, turned in my old laptop to be cleaned and tested for re-sale. Google maps doesn't have correct directions to the store front so you will need to call their number when you get close.
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February 2022 by Kari Lee
met owner Eric he repaired our ps4 fast and reasonable ! this is the go to guy to fix any electronic:D
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October 2021 by Jonsen Teruya
i was treated well, quick service and a pleasant attitude, with fair pricing. diagnosed and fixed my xbox one almost immediately. 10 out of 10 would recommend
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October 2021 by MLC
Don’t go here just a waste of time and horrible service, constantly swearing, and not clean work environment. I went in to get my Ds repaired waited for weeks almost up to a month only get 2 calls saying it’s gonna take longer due the parts from the other Ds he order was laid back then after a few more weeks I get a call saying everything all good to go. Come to find out it isn’t, he didn’t repair my Ds he was going to sell me the other Ds in EVEN WORSE CONDITION FOR $100 plus tax, I refuse to buy it and only took back my Ds that nothing was done to it !!! Absolutely NOTHING DONE TO IT !!! And still had to pay $68 for a “Diagnostics check”. This guys a joke never ever coming back don’t go to this clown waste of time and money.
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October 2021 by Doug DougHonolulu
Prompt service of XBOX One (overnight). Worth the drive from Honolulu to Mililani Technology Park.
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August 2021 by Justin A.
Stopped by to get my iPhone repaired after finding this company on Facebook and decided to try them out. Worth the time and the drive up there. 5 out of 5 stars. Professional staff. Eric was able to get my phone working right again and get it ready to be sent out. Definitely recommend this company and will use them again in the future for my electronic needs
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July 2021 by Tom Hirsbrunner
Located inside fenced in area of self-storage facility. Took care of my Xbox One quickly and effectively. Very fair price. Will come back if I need something else repaired.
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July 2021 by Bryan Anderson
Waste of time going to their shop. Should have called first because their Yelp response was not the same as what I was told when I went to their shop.
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July 2021 by Spencer S.
These dudes are freaking awesome! They communicated with me constantly to let me know when my stuff was done. AND, they fixed my phone for free. Outstanding people.
