Family Practice in Kapolei, HI

“I've only been using this clinic for my primary care provider (PCP) needs for about a year and have so far been very happy with it. I like the online MyChart service, where I can send and receive messages from any care provider I've seen in the Queens system. The response time is very good -- even my busiest doc got back to me the same day. I can also view lab and other test results, which is very convenient. There's a bill pay section also -- of course -- but what I really liked was there was a function built-in to set up a payment schedule for bills without the hassle of calling customer service and talking to a live person.
As far as the actual clinic, I've been very impressed so far. The wait time for scheduled appointments is almost non-existent, at least in my experience. So far, when I come on time to my appointment I get seen on time. Which is crazy impressive. I work in healthcare and keeping clinic appointments running on time, especially as the day goes on, is ridiculously hard. When I have an appointment I always bring a list of things that I know I need to have covered when I see my provider. Stuff like prescription refills or questions I need answered, or new issues that have come up. Between appointments I keep a running list in my notepad app and add to it whenever I think of something. Then when I have an appointment it's the easiest thing to open it up and just go down the list so that everything's addressed before I leave. And so far, the providers I've met with have been very accommodating and I haven't ever felt unnecessarily rushed.
I do have a few notes on accessibility. I've recently become wheelchair dependent so my accessibility notes are most relevant to a wheelchair situation. The main building door opens automatically when you approach. There is an automatic door button in the hallway outside the clinic. The hallways inside the clinic aren't particularly wide but the workers are really responsive when they see me and make room. Likewise the exam rooms have enough space to comfortably fit my wheelchair.”

“Dr. Reed from, The Family Doctor in Kapolei is a very thorough doctor. He listens and is attentive to what you state is going on with your health. He orders tests based on his conversation and check up with you. He does not just give you a magic pill. He really looks at your results to whatever test you completed and goes over them with you so that you can understand.”