The First Hawaiian Bank Kapolei Branch is a well-regarded banking institution, known for its excellent customer service and accommodating staff. Located next to Longs Drugs and McDonald's, the branch offers a spacious and clean environment, catering to a wide range of financial needs, from personal banking to real estate.
The associates on the platform are described as knowledgeable, while the tellers on the front line are praised for their professionalism. Customers have particularly appreciated the staff's patience and willingness to go the extra mile, such as helping an autistic child and ensuring a smooth and stress-free experience.
One notable highlight is the exceptional service provided by Anuhea Pu'u, who is credited with making the banking process "easy breezy" for a customer and their fiancé. The overall feedback suggests that the First Hawaiian Bank Kapolei Branch provides above-average in-person service, though the phone and online experiences may be slightly less consistent.
For anyone wondering the bank is actually located right by the McDonald's and Chili's at the very end of the plaza and not in the Safeway. Not sure why it's placed there on maps but hope this helps! Fast service too
April 2026
Very friendly easy to talk to and they did everything for me opening accounts
January 2024
Walk past long drugs to find the branch. The map point to Safeway location but it is actually beside long drugs. Look for long drugs and it is beside the pharmacy :)
