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January 2024 by Eugene Graves
What is going on with customer service these days??! Why doesn't anyone answer phones anymore? I've called this place for 3 days in a row, and no one is answering. Come on people. Who is managing these places??
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July 2023 by Tracy Skaz
Great selection of shoes
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July 2023 by Kaina N.
This was my first and last time going in this footlocker. I can see why there are barely customers in this store and why they have so many bad reviews. Even though there were 4 workers and a few customers, none of them greeted or asked us if we needed help. We were looking for shoes for my daughter and we asked for a couple of sizes. After choosing the right size, we noticed a black smudge on the top of the shoe. When we told the worker (I think her name was Cassidy) about it, she gave us attitude. The whole time we were there she had this bad look on her face and she sounded irritated like we had done something wrong. After we made our purchase, we thought we got the wrong shoe size and when we went back to clarify things up, she continued to give us a bad look with a harsh tone. I'm not sure if it was because they were closing up or for whatever reason, we weren't having it. Even my daughter noticed the tension. There was only one nice male worker that helped us out, everyone else was just staring at us in silent. My family and I had a bad experience, it made us irritated after leaving the store. If they weren't close soon after, we probably would have made a complaint to management.
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July 2023 by Angel H.
The store at Ka Makana Ai'i is smaller than the store at Ala Moana. The service wasn't good. I walked in and there were four associates standing around and no one greeted me. There was also another customer in the store who wasn't being helped. They were more interested in playing games with each other. They were playing this game that my 15 year old son plays with his friends. One person makes a motion and the other person has to avoid it. They take turns going back and forth. Oh well. I perused the store and looked at some Nike shoes and some Crocs. I've been into buying shoes lately. They had a pair of exclusive Spider Man Crocs that I contemplated buying, but I had just ordered a regular pair from the Crocs website. I left the store without buying anything and those teens were still busy playing their games.
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June 2023 by Rose M.
Im writing this because now I'm not able to get ahold of him, and its kind of making me crazy lol, but this past memorial day me and my 3 year old daughter came into the store and was being helped by this guy named "CASH", but long story short... he was such a gentleman to us, was very patient and went even as far as even paying for one of my daughter shoes with his own money. He did state that he often puts up the money for customers shoes if he notices they are struggling to pay. which made me love him even more lol. But again Thankyou Cash, my Daughter and I can't wait to see you again ;)
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May 2023 by Nicky Brooks
Staff was wonderful! So friendly and helpful!
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March 2023 by Amber T.
The wanksta sales boy named CLARENCE but put CASH on his name tag was a joke. No personality or interaction with guest. When we walked in he just stared at us. He walked around the store, and when we needed a size he said not one word. Not even a your welcome or anything after we said thanks. Just walked away and didn't help after that. Maybe he's deaf? Or mute? Idk When we checked out, the salesgirl was okay. I asked what that wanksta boys name was and hesitantly she said Clarence. He walked around the store with no smile, Durag on like some kinda gangster boy. Good gosh. Do better, get better sales associates.
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March 2023 by Rob Gonzalez
Great store wish had a little more assortment and sizes 10 and 10half. Had to wait for help but when I did they were friendly only it was like excitement in getting and selling the shoes
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January 2023 by Jack C.
Whoever is the manager here should absolutely be fired. The mall opens up at 10am, but for some reason this store is the ONLY store here to open up at noon. I waited two hours for it to open, walked past it at 11am and 11:30, and at 12:01 they put up this sign saying they're closed for the day. If you're unable to get staff here, why not out that sign up hours ago?! If you have someone to come in the store to put up the sign, why not just freaking open?? And don't come back at me with some BS about short staffing - maybe if you paid your employees a living wage you wouldn't have to deal with this. You already sell shoes made off of slave labor, you don't have to sell them in your store the same way. This sh*t hole will be closed in the next 3 months, hopefully a better store will come in.
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January 2023 by kris ferris
Closed at 7pm on a Monday 12 days before Christmas. Hours say open until 8pm.
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November 2022 by Deanna B.
ABSOLUTELY WORST CUSTOMER SERVICE!!! No sign indicating store closed. The works see me at the door, no one acknowledges they see me @ the door!!!
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October 2022 by Ryan O
Was a great place to order my sneakers been buying shoes for years but never thought of leaving a review but hands down good I get the limited addition shoes most times but yah the most current South Park Kyle shoes I got em cheeee.
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October 2022 by Missy M.
There isn't a lot of variety on sizes as they were out of the majority of size 12s in multiple shoes. The store is clean and the workers are quite helpful. I just wish they had more size 12s available in store.
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October 2022 by GREGORY
As with most shoe stores on the island, selection is very slim, and prices are very high for the limited selection they have. They are very nice, cordial, and customer friendly, which is very different from most stores on the island.
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October 2022 by HASAN ABDUL-HAQQ
Place closes randomly for an hour or 2 for no apparent reason and even when there are 3 people in the store doing nothing, they will not let you in to shop during posted business hours. They will never get my money again and I'm asuper sneaker head with 3 sneaker head kids.
