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March 2024 by Marissa B.
Made an appointment online to get safety check and the soonest I was able to get it scheduled was next day at 1:30. I should've followed my gut, I read bad reviews and still made a decision to try them. Went there approach the girl on the front desk she never look at me but was whispering to the guy next to him. So then the guy was busy sorting papers and finally he asked me what I needed, told him I have a 1:30 appointment for safety inspection he told me they weren't doing it that day, I was shocked coz I just wasted my time booking an appointment and driving there. If they weren't doing it then what's the point of their website letting you schedule and not even bother or giving their customer courtesy call. Not even an apology. What a clown. He asks me if I want to reschedule and I just walk away. Waste time and gas. Don't do business here. Junk service like their attitude.
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February 2024 by Seka T.
Goodyear is one of those hit or miss places. I've been bringing my car here off and on for about 8 years now. I've only done oil change and maybe a tire repair. So this is based solely on that. Some days you can walk in and get an oil change the same day, other days it's by appointment. So far I have had no issues. Big shout out to Micheal at the front desk
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February 2024 by Dylan P.
First off they don't answer the phone. They stand right next to it while it rings all day long. So you can't even call to ask if they have availability. Second, when you making an appointment in person it's useless I made 0800 am appointment and wasn't even able to check in till after 0830 and didn't get my car back till after lunch for a inspection. The next time I made the mistake of using their services for an inspection I was asked to fix a minor item and I was told I could come back and pick up my sticker anytime, however when I showed up they made me make an appointment for next week. This is not how people should do business. Don't waste your time driving here go somewhere local where they actually care about you and keeping their appointments.
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February 2024 by lopaka kealoha
Called for hours and no one answered the phone.Terrible customer service. This wasnt the first time no one answered.Drove there in 40 minutes only to find they dont have my tire in stock.What a waste of time. Told my family and friends go somewhere else
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February 2024 by Lisa Jones
Had my inspection done here and it was quick. Very friendly & professional staff.
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February 2024 by Eric Lifto
Complete idiots. No idea how to complete an accurate car inspection.
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February 2024 by HUNT BAY
Always do their best when you walk in and drop off for the day. Appointments for flats? I need it fixed today. Good folks decent price.
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January 2024 by Marcus Q.
Ok this place has gotten low stars but I want to say that today I had the most amazing experience. Basically had my car towed from a morning commute flat tire. Ata and Shylen were so amazing. Goodyear is LUCKY to have these two. No charge from my roadside towing and no charge for fixing my flat (tire was still good). Thank you thank you thank you! Best service hands down!
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January 2024 by PT Nick B
Dont go there! Worst service and customer service! Simple oil change… my mother-in-law had an appointment at 10am …. Its 3 pm not done no update??♂️ could have done myself in 1.5 hrs included driving to store for oil and filter??♂️
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January 2024 by JAMIE SALE
Thanks Bre & Shy for your awesome services... we appreciate you!
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January 2024 by Mike P
Excellent and fast service.
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January 2024 by Jeremiah Dy
I asked for a tire appointment for tomorrow, but they were able to squeeze me in and finish my tire replacement in under an hour. All the workers were very helpful, 10/10 customer service!
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January 2024 by Marianna F.
We took our car in because they didn't do the tires right the first time at another location. We took it to the kapolei goodyear because it was closer, and all they had to do was make the white walls face out and align the tires. We paid extra for this service to be done, but they should have refunded us for it. They wasted our whole day by keeping it from 9 am to 430 pm. Nobody answers the phone when you want to call and get a status update, there's poor leadership, and overall management of the place. It's not worth your time or money coming to this location.
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January 2024 by Andrea W.
Scheduled an appointment for 8am and arrived right at 8. After 2 hours I checked at desk for an update. He mentioned something about needing to know battery size. An hour later I checked again and was told they didn't have my battery in stock and had to send someone out to pick it up and they were finally on their way back. It should not take 4 hours to replace a battery.
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January 2024 by Laura B.
This place is horrible. Safety Check online appointment is not, they tell you come back in 3 hours and when you come back they say itʻs another 2-hr wait. Ridiculous